PatPat has a rating of 3.8 stars from 6,262 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and wrong size. PatPat ranks 2nd among Kids sites.
HEINZ me respondió muy rápido y siempre muy amable y dispuesto a ayudar en cualquier situación que tengas
Good quality products and fast shipping. Best customer service by Susie B handling my problem, she is so friendly and fast respond too. Thank you!
Ordered a few different styles of dresses. They look great. Fast delivery and reasonable prices. I had to return one dress because of size, they gave full refund. Would definitely recommend it to anyone.
My friend suggested the Patpat app to me. When I started using, I found it such an amazing platform to buy my baby and me quality clothes. I read many reviews and was satisfied so I have made an order and waiting for it come. After it arrives I'll be posting another review to share. Also, I had some issues during using the app and when I contacted customer service, Samuel helped me throughout and I am very happy with the quick service. Thank you.
Ecxelente calidad de las prendas y muy buena atención y solución de los problemas, recomendado 100% me encuentro muy satisfecha
PatPat- I order stuff for my baby girl.
Delivery was so fast, and stuff? So beautiful with Nice quality.
Very good service by Phoebe. Help within 12 hours. Couldn't be more pleased will by more from PatPat
Jonalyn got me an approval for full refund. Appreciate the. Help! I am. happy with customer service.
Good service, they answered my questions at all times, they solved my problem immediately, the person who attended me JONALYN was very kind
Very nice and quick response. They solved my request in seconds. Phoebe Helped me a lot and I am very happy about it.
I love PatPat. Not only ate the styles super cute but the quality is soft and washes well with toddlers. Their customer service is amazing especially Jann.
Thank you so much Phoebe for your help.
I ordered some clothes for my nephew but by mistake I purchased wrong size then I request for exchange and [Phoebe] You totally understand my problem and resolve it with in 2 days. Service and stuff of Pat pat is always highly satisfying. I am using this for my newborn as well I am always happy with your products and all the stuff is at very reasonable price. Thank you again for your help.
Gurpreet
I love patpat store! I bought some items for my baby girl (0-3months) and I already have my cart full of the new item for 3-6months! Great quality! Cute outfits! Amazing prices!
Thank you CASSEYLENE for your response to resolve my problem with my missing item in my order. I love your products and will go for more orders.
Customer service was very helpful on letting me know what to do to return my outfit and they got back to me very quickly I'm very satisfied with PatPat
I love buying on the PatPat app, they are clothes with good quality, good price and have different styles and prints
Me encanta! He comprado ropa para mis hijas y toda ha salido perfecta, mis hijas se miran hermosas y muchas amigas me preguntan dónde compro su ropa.
We love PatPat, my boy always looks smart/stylish and it doesn't cost me the earth for good quality clothes!
Casseylene give me good and quick answers. It was a good service. Thanks for this. The translator was also very good for my language.
1. They issued a refund voucher, which was not available some days later
2. They issued refund with wrong amount(CAD55) vs CAD70.
Did not get the issue resolved in past 30 days. It's been frustrating to exchange emails and explain issue everyday in email. They don't even have facility to call customer service.
Answer: DO NOT DO BUSINESS WITH THEM. THEY ARE SCAM ARTISTS!
Answer: Hi Jan, Thank you for your interest in purchasing from us. Let us clarify this for you. We are based in California and we have a distribution center in Hong Kong, which is where most of our items come and ship from. We work with many brands around the world who produce clothes, accessories, toys and maternity items. Coordinating all of these manufacturers is easier when the distribution center is closer to them but rest assured that we are a registered American company with our headquarters located here. Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any questions you may have in more detail.
Answer: A: Hi, We genuinely do apologize that you have seen the reviews but every customer has different experiences and we will do our best to ensure we serve you the best way possible. You may visit this link to see some of the favorable reviews and we do hope you continue shopping with us. http://resellerratings.com/store/PatPat Order processing may take some time but we will do our best to get it to you within the requested time frame. If we are unable to do so we will have no issue in providing compensation for the delay. Please let us know if you have further questions.
Answer: Before the order is shipped, you can click on the order in the Processing state in PatPat "My orders" to modify it. We do not support modifying the address of the order that has been shipped. If your order has arrived locally, you can contact the logistics company to try.
Answer: Our freight will be adjusted according to the country®ion you are in or the amount of the product. Usually, if you meet the certain order amount, the freight will be waived. You can confirm the specific freight amount through the link below or contact our customer service. https://www.patpat.com/article/help/contact"
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Hi,
We sincerely apologize for the issues you have encountered which prevented your from getting the best experience in shopping with us.
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly.
Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.