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PatPatReviews 6,262

3.8
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PatPat Reviews Summary

PatPat has a rating of 3.8 stars from 6,262 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and wrong size. PatPat ranks 2nd among Kids sites.

service
2,309
value
2,269
shipping
2,271
returns
1,927
quality
2,210
Israel
2 reviews
0 helpful votes
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Problem solved nicely
November 9, 2021

I had a problem with items that didn't fit my son size, and Glenn from Patpat solved it in a nice and considering way. I am very thankful for that.

Date of experience: November 8, 2021
Haiti
1 review
0 helpful votes
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Satisfaction
November 8, 2021

Hello. I discovered this site through its various promotions on Instagram. I don't know anyone who's ever made a purchase but I decided to trust my instincts and then I placed a two hundred dollar order. The order had arrived safely, but my country's regulations required me to pay customs clearance fees, which I was not aware of. Seeing that I had not received my goods on time on the agreed date and had promises to keep, I contacted Pat Pat by email and was assisted throughout the process by a nice agent named RACHEL, She was super patient and even helped me recover 50% of the customs clearance fee I had to pay to make up for all the delay it must have taken. I love the customer service, regarding the clothes, I did not expect so much, they are pretty, good quality and are made to measure. I had nothing against Pat Pat for my first order. However, I have a second order in progress that I should receive in two days but I have the impression that it will take an extra week, that is to say twenty-two days in total. I really hope that won't be the case.
In closing, long live Pat pat.

Date of experience: November 7, 2021
Morocco
1 review
0 helpful votes
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PatPat service
November 8, 2021

The service is good I love the application easy to use and good quality of clothes i really appreciate the clothes

Date of experience: November 7, 2021
New York
1 review
0 helpful votes
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Awesome app
November 8, 2021

I love this site this wher you can shop for your kids even for your self they have different size for all ages most of them ere true to size also a great customer service Rachel she was very kind and helpful

Date of experience: November 7, 2021
Italy
1 review
0 helpful votes
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Reso impeccabile
November 8, 2021

Grazie a Jonalyn che è riuscita a effettuare il reso per i nostri articoli in pochissimo tempo e in maniera ottimale.
Consigliatissimo

Date of experience: November 7, 2021
Jamaica
1 review
0 helpful votes
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Very poor service and I will never order from patpat again. I paid for express service in October and now is November and I still haven't received my package. I hate this stupid company they are thieves and very dishonest. Is either I get my package or my money back asap.

Date of experience: November 7, 2021
PatPat .. PatPat Rep
over a year old

Hi,

We understand as a customer you would like to received your order as fast as possible. We sincerely apologize if you have not received your order yet.

Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly.

Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.

GB
1 review
0 helpful votes
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Brilliant
November 8, 2021

Ordered through pat pat but one item was the incorrect size. JUNABELLE was very helpful helping me sort this problem. Would definitely recommend!

Date of experience: November 7, 2021
Canada
1 review
0 helpful votes
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Great products and great customer service
November 6, 2021

Highly recommend this company:)
Had a few issues with my order and they fixed it up very fast:)
Great products for great prices

Date of experience: November 6, 2021
Israel
1 review
0 helpful votes
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Quick solution
November 6, 2021

After making a mistake on my order i contacted Patpat customer service for help. Amazingly, within 15 minutes JUNABELLE responded and resolved my issue kindly and quickly.

Date of experience: November 6, 2021
Florida
1 review
0 helpful votes
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Loveeee it!
November 6, 2021

Besttttt clothing ever! So soft you want to cuddle with it so many cute styles & great prices. Definitely buying a lot more

Date of experience: November 6, 2021
Italy
1 review
0 helpful votes
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ADORO
November 6, 2021

Sempre super soddisfatta presto attenzione alla descrizione prodotto per il tessuto e ai cm per la taglia

Date of experience: November 6, 2021
South Africa
2 reviews
3 helpful votes
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Item not received
November 6, 2021

Hi

I ordered on pat pat and received my good about 2 weeks ago. The items I did receive was great bit there was 1 missing item. Which I emailed and told them about. They said they would return my money for that item and it still has not happened.

I am very upset as I emailed to follow up and no one has replied since

Date of experience: November 6, 2021
PatPat .. PatPat Rep
over a year old

Hi,

We sincerely apologize of the issues you have encountered in your recent order. We are sorry to hear that there are missing items in your package.

Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly.

Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.

Australia
1 review
0 helpful votes
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Patpat
November 6, 2021

Very satisfied with the service of customer agent HamB.he managed to get back of full refund of some items I am about to return. Very helpful.

Date of experience: November 6, 2021
Bulgaria
1 review
0 helpful votes
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Great experience
November 6, 2021

I had a really good experience with the app and the service so far. I can update about the quality, once i receive the items.

Date of experience: November 5, 2021
Canada
1 review
0 helpful votes
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I cancelled my order. Very quickly they refund 100% money back. Customer care service very fast and appreciated.

Date of experience: November 5, 2021
Washington
1 review
0 helpful votes
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Love this site!
November 6, 2021

I love Patpat! They have so much cute stuff and for cheap. And their customer service reps were very good in responding with your concern very fast and help you without waiting too long. Thank you KISH

Date of experience: November 5, 2021
Pennsylvania
1 review
0 helpful votes
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I love PatPat
November 6, 2021

Cute and affordable absolutely love definitely recommend to anyone who is looking for cute fashionable clothes and more on a budget

Date of experience: November 5, 2021
Mexico
1 review
0 helpful votes
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Buenas ofertas
November 6, 2021

Buenas ofertas pero pésimo servicio de antencion al cliente, no resuelven sus errores y no reembolsan el dinero

Date of experience: November 5, 2021
Mexico
1 review
0 helpful votes
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KIM B attended me, he was very friendly and helpful, my package has been forwarded since it was returned to the supplier by the logistics company

Date of experience: November 5, 2021
Georgia
1 review
0 helpful votes
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Excellent
November 6, 2021

Couldn't ask for a better site to buy from. They're products are top notch, the shipping was timely and had no issues. But it was the after customer care that made my whole experience worthwhile. I would recommend this company to any and everyone I know and I will be a returning customer. Thank you PatPat!

Date of experience: November 5, 2021

From the business

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patpat.com
Mountain View, CA, United States
+3376