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PatPat has a rating of 3.8 stars from 6,262 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 2nd among Kids sites.
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I received my order with a mistake, I communicated with Pat pat and they solved the mistake right away
I had an issue and they helped me with my order and were great! I'm pleased with how they help every time!
After receiving my order it was noted one of the dresses were completely see through for my little toddler. April was my person of contact at PatPat and took care of my concerns in a very timely and professional manner... all in all all the other items ordered were just as I hoped for and adorable
Thanks for your great customer service
I had a problem with the package. On 15 October, I got a message that the package had been delivered. The package was gone for the next few days so I wrote an email to Patpat. Kristian C reply was immediate. We were in contact for almost 2 weeks because the courier didn't reply to any e-mail. Kristian C. Became very interested in this matter. It's courier's fault, but Kristian C. Helped me and I'll get the same second order for free. I'm very happy that they got so interested and helped me get back clothes for my daughter.
One more time Thank You KRISTIAN C.
Mi problema fue resuelto en menos de las 48 horas previstas, ahora solo espero mi reembolso. Fui atendido por Raquel quien resolvió mi problema de manera rapida y oportuna. Gracias
Suite à un défaut de grandeur, Arrdev a eu un excellent suivi avec moi pour résoudre mon problème. Rapide, efficace, merci pour l'excellent service.
I wrote the wrong shipping address and Susie B. Kindly change it with the right one. I haven't received my order instead but I place it only a week ago, so I'm waiting the cloths for my nephew, but I'm happy because I resolved my problem.
Dealing with Coustomer is very good. Instant responding and very good staff, rohanie solve my issues very quickly
I ordered 5 items including 3 dresses for myself and 2 for my baby.
They're all good material for postnatal women and soft and comfortable for little ones.
Customer service Heinz Paul also helped a lot, really appreciate and will come back for more.
I recently contacted Pat pat customer service and KUENZLER was very helpful in addressing my concern on voucher that I had. He was very kind and polite while answering all my questions and was able to resolve my issue in just 2 emails. Very thankful and appreciate KUENZLER for his help. Amazing experience with PatPat. Keep up the good work!
I'm so happy with my order. I held off for a while as I wasn't sure it would be so good considering how great the pricing is. But the timing and quality were very good and exactly as the pictures show. Very happy
I had wonderful experience with patpat customer service when my order got delayed i was worried that i might not receive on time. Jeffc from customer service resolved my problem by keeping me update with my order status.
Affordable clothing and great quality. Customer service is efficient. Kuenzler resolved my issue in a timely manner and exceeded my expectations. Thank you PatPat.
I am satisfied when shopping at pat pat because the support for customers is quite good, many cute items
Hi. I want to thank you guys for the help, specially MELVIN, who I talked to. Basically, I wrote a wrong address in my order and he managed to corrected it very fast. Thanks again.
Very pleased with the quality and it fits perfectly. Quality and the money they are asking are really good. Thank you very much!
Thank you Jomarie for your help with customer service. Great quality clothes for the price! Thank you PatPat!
Kristan C was amazingly helpful with helping resolve an issue that I had. Due to this I definitely will continue to order stuff from PATPAT.
Thank you so much Kristian C! Excellent customer service. Patpat is lucky to have you!
I am totally in love with patpat new born collection. I ordered almost 18 dresses for my newbie and each one of them is super cute. Perfect quality and I cannot trust any other brand other than patpat.
Answer: DO NOT DO BUSINESS WITH THEM. THEY ARE SCAM ARTISTS!
Answer: Hi Jan, Thank you for your interest in purchasing from us. Let us clarify this for you. We are based in California and we have a distribution center in Hong Kong, which is where most of our items come and ship from. We work with many brands around the world who produce clothes, accessories, toys and maternity items. Coordinating all of these manufacturers is easier when the distribution center is closer to them but rest assured that we are a registered American company with our headquarters located here. Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any questions you may have in more detail.
Answer: A: Hi, We genuinely do apologize that you have seen the reviews but every customer has different experiences and we will do our best to ensure we serve you the best way possible. You may visit this link to see some of the favorable reviews and we do hope you continue shopping with us. http://resellerratings.com/store/PatPat Order processing may take some time but we will do our best to get it to you within the requested time frame. If we are unable to do so we will have no issue in providing compensation for the delay. Please let us know if you have further questions.
Answer: Before the order is shipped, you can click on the order in the Processing state in PatPat "My orders" to modify it. We do not support modifying the address of the order that has been shipped. If your order has arrived locally, you can contact the logistics company to try.
Answer: Our freight will be adjusted according to the country®ion you are in or the amount of the product. Usually, if you meet the certain order amount, the freight will be waived. You can confirm the specific freight amount through the link below or contact our customer service. https://www.patpat.com/article/help/contact"
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