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PatPat has a rating of 3.8 stars from 6,262 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 2nd among Kids sites.
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Beautiful Diaper Bag, very functional! Took awhile to get it, but communication from customer service was great! I'm very pleased with the quality!
Great customer service! Jonalyn helped refund me for the items that did not fit in a prompt manner. Will definitely order again.
Lovely selection of children's clothing, all sorts of hats socks bibs an just so much more for the kiddies I just love it love it
Not only did I get the wrong sizes for the shoes I ordered, but to return it would cost me more money.
So, they decided to refund me, and didn't refund the whole amount (shipping), even though the shipping I paid for, I didn't receive. It said 7-10 business days after shipping and it was a week past that.
Ii ended up paying $32 CAD and they only refunded me $12.
Why did I pay for shipping still on something that wasn't what I ordered and was still really late.
It isn't worth it to order from this site if there is a problem.
Very comfortable for my daughter!
The material is very good!
I recommend all mothers to shop at Pat Pat!
Me encanta lo bonita y suave que es la ropa. Soy de las de pensar que para bebés no merece la pena gastar gran cantidad de dinero en ropa, ya que el periodo en el que la pueden usar es muy corto. Tienen unos precios geniales y parece que envían a gran parte del mundo, volveré a comprar sin duda, ya que mi sobrina vive en Taiwán y es super caro si lo pido primero a España y luego la envío allí, así que pondré la dirección de allí directamente para el envío (a ver si la consigo en chino jeje)
Ho acquistato più vestiti per le mie bimbe, tutti arrivati in tempi molto brevi e tutti di ottima qualità. Sito veramente eccezionale
Patpat I love it! Rachel from customer service guided me very well. Responsive customer service, Rachel got back to me within 12 hours! Thanks to rachel and the whole patpat team! I have already placed 3 orders in 3 months. Delivery time: 7 days! Very fast! I recommend patpat to those around me, very attractive price and unbeatable given the high quality of the article. And my kids are fans of it. Thank you patpat!
Usually I don't write reviews but I promised myself I will review for PatPat. As not only they are a new brand for shopping but also because they have a top notch customer service. Frankly speaking I was initially worried if the items will of quality and if the customer service will ever answer back... the usual doubts that any online shopper will have while shopping to a new brand. I must say one can trust PatPat as Not only their products are of good quality and it reached me on time and refund was also processed promptly without hassle. And customer service always replied back in 24hrs.
Excellent treatment and excellent service, it wouldn't be the last time
لقد استمتعت مع هذه الخدمة انها ممتازة
Very good quality and when accidentally recieved wrong items promptly gave me a refund and told me I could keep the items they sent
I have really gut experience with PatPat customer service. They solved my problem very quick to my satisfaction
I had place a Xmas family match order but my mistake one item was incorrect my fault. I contact them right away for them to help me I was very happy with the service via email very nice kinds and FAST. Now not only I was able to fix the mistake I even place a 2 order very happy. And great deals!
Son amables al responderte y los artículos son muy buenos y super lindos.
Lo recomiendo, compras seguras o te regresan tu dinero
Good customer service and timely response. I appreciate the response. I wanted the refund for some items for which i was not satisfied with the quality. They agreed to refund. Thanks PatPat.
Me gusta que la calidad del producto es bueno, como mamás nos encanta ver a nuestros hijos cómodos y felices. Patpat nos da excelente comodidad y accesibles precios. Me agrada saber que les interesa mejor la página. Super recomendado.
Tutti i vestiti che sono arrivati sono di materiale ottimo e la spedizione super veloce, non vedo l ora di riacquistare
What to say? Super efficient and professional, thank you very much Reyna for processing my file! Fantastic.
Answer: DO NOT DO BUSINESS WITH THEM. THEY ARE SCAM ARTISTS!
Answer: Hi Jan, Thank you for your interest in purchasing from us. Let us clarify this for you. We are based in California and we have a distribution center in Hong Kong, which is where most of our items come and ship from. We work with many brands around the world who produce clothes, accessories, toys and maternity items. Coordinating all of these manufacturers is easier when the distribution center is closer to them but rest assured that we are a registered American company with our headquarters located here. Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any questions you may have in more detail.
Answer: A: Hi, We genuinely do apologize that you have seen the reviews but every customer has different experiences and we will do our best to ensure we serve you the best way possible. You may visit this link to see some of the favorable reviews and we do hope you continue shopping with us. http://resellerratings.com/store/PatPat Order processing may take some time but we will do our best to get it to you within the requested time frame. If we are unable to do so we will have no issue in providing compensation for the delay. Please let us know if you have further questions.
Answer: Before the order is shipped, you can click on the order in the Processing state in PatPat "My orders" to modify it. We do not support modifying the address of the order that has been shipped. If your order has arrived locally, you can contact the logistics company to try.
Answer: Our freight will be adjusted according to the country®ion you are in or the amount of the product. Usually, if you meet the certain order amount, the freight will be waived. You can confirm the specific freight amount through the link below or contact our customer service. https://www.patpat.com/article/help/contact"
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Hi,
We’re sorry to hear about your disappointment with PatPat and we agree that this needs to be addressed.
If you give us a chance, we are intent on making this right and hope that you will allow us to speak with you to discuss the situation. Please send us a message through https://www.PatPat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner