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PatPat Reviews Summary
PatPat has a rating of 3.8 stars from 6,262 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 2nd among Kids sites.
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I ordered my newborn baby some new clothes from this site on the 23rd of September. After numerous emails back and forth I have got nowhere with the company and still have not received my order. I have now asked for a refund as the clothing will no longer fit my baby but nothing back so opening a case with trading standards
Amazing quality clothing, cheap prices, quick delivery. Will definitely be purchasing through PatPat again.
Very helpful as due to technical fault it charged an extra $20 from my account and after my email they immediately respond to my email and refund my amount. Rachel was very helpful.
Articles de bonnes qualités, conformes aux photos du site.
Livraison rapide (plus tôt que prévue).
Service après vente très réactif et rapide.
Je recommande.
This site is brilliant, I can look at age, sex and itts easy to find clothes you want. Customer service is very helpful. Customer service don't leave you waiting they get back to you straight away. You really should look pat pat up the site has so many beautiful things. Take your time and look at the cute outfits
Estan súper bonitos! De verdad un gran artículo para tus pequeños. Consiénteles! Lo amaras te lo aseguro
I ordered in September, the estimated arrival date was in October so I specifically ordered the clothes for my sons age at the delivery date. I've never gotten the order. And now if it does happen to show up it has been so long that he will no longer fit the clothes that I ordered for him.
Hi,
We sincerely apologize for the delay and inconvenience you have experienced while waiting for your package. We understand how frustrating it is to wait.
If you give us a chance, we are intent on making this right and hope that you will allow us to speak with you to discuss the situation. Please send us a message through https://www.PatPat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
Should you wish to learn more about our current Processing and Delivery Time frames, please refer to the link below:
https://www.patpat.com/delivery
I had an issue with the sizing and I followed the instructions about returns/exchanges that PatPat provided. These were very helpful and the customer service team responded quickly to my emails and resolved my issue in a caring matter.
I am very satisfied with their fast delivery, pleased with their service and customer support! Product are as described on pictures! Thank you so much! Will order again!
The quality of the clothes are good and the customer service is very responsive. Delivery time is short. I'm HAPPY
Dear COO/ CEO,
Can_Ken_Gao (Founder & Coo), Albert Wangb(CEO),
Worst experience with #Patpat.
Instead of (Order no. #Pat*******) tee shirt, dress and baby tee-shirt) received a sweater and the courier service asked Rs. 970/- extra as delivery charged on 4th Nov'20.
First of all, it took 2months to get delivered. 2ndly delivered the wrong product, 3rd, charged the extra money which you haven't mentioned.
We had to return the item which we haven't order.
NOTE, I want to give a surprise to my brother and his family but you and your company took the responsibility to surprised us and destroyed our festive plan completely.
* I hope this is not a fraud company and I can get my money back.
REFUND MY MONEY (Rs. 2627. 52/-) ON
IMMEDIATE BASIS TO MY BANK.
Hi,
Thank you for bringing this to our attention.
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly. If you give us a chance, we are intent on making this right.
Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
I've been shopping from PatPat for my daughter ever since she's been born and I have to say it's definitely my #1 choice to shop at for my baby. Best quality clothes ever!
Patpat customer service took care of my problem less than 24 hours like it never has happened. I will be doing more shopping with this Patpat as I know there are employees out there to take care of my shopping.
When I ordered a size too small for Pj's for my grandson, I was able to get a replacement size at no additional cost. What a great company!
I ordered 6 month clothes for my son when he was 4 months old. He's now 8 months! I still HAVE NOT got my order. I have emailed multiple times. Each time I get the same response, "we can't refund because it's already on the way"
BUT ITS NEVER SHOWED UP?! Do NOT recommend purchasing from this fraud site!
Hi MacKenzie,
Thank you for taking the time to share your experience with us. We’re truly sorry to hear that you still haven’t received your order after such a long wait, and we completely understand how upsetting and frustrating this must be. This is not the level of service we want for our customers, and we regret the repeated inconvenience you’ve faced.
Please know that we take situations like this very seriously. Our team is working closely with couriers to prevent delivery issues, and we’ve strengthened our refund process to ensure that cases like yours are handled with greater urgency and transparency.
Since then, we’ve made many improvements to both our products and services. We’ve streamlined logistics, enhanced communication, and trained our customer support team to step in more quickly when problems arise. As proof of these efforts, we are proud to have achieved a 4.3 Trustpilot Rating (https://www.trustpilot.com/review/www.patpat.com), though we continue working hard to improve even further.
We’d greatly appreciate the chance to review your case directly. Please reach out to our Customer Support team with your order details so we can investigate further and provide you with the proper solution.
Thank you again for bringing this to our attention, and we hope you’ll give us the opportunity to make this right.
I ordered a couple of items and they send me the wrong item. When contacted them they are keep on saying that investigation is going on. It seems like I lost my money. I sent almost 10 mails. No response from them. Don't trust this site any more. No more shopping with pat pat
Hi,
We sincerely apologize for the delay and inconvenience you have experienced while waiting for your package. We understand how frustrating it is to wait.
If you give us a chance, we are intent on making this right and hope that you will allow us to speak with you to discuss the situation. Please send us a message through https://www.PatPat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
Should you wish to learn more about our current Processing and Delivery Time frames, please refer to the link below:
https://www.patpat.com/delivery
I got really good customer service from Jonalyn. I accidentally bought 2 pair of the same shoes and instead of the hassle of returning them Jonalyn gave me the opportunity of receiving a voucher instead and keeping the shoes. Thank you Jonalyn!
Placed an order in mid October, it's now 3 weeks down the line, shipment still not yet departed from country of origin! Ridiculously late! They keep you updated on the delivery, but nothing you can do to speed up the delivery! It was supposed to be a birthday gift for my nephew and it's now arriving late!
Would mot recommend ordering from there if you are urgently wanting the product!
Hi,
We sincerely apologize for the delay and inconvenience you have experienced while waiting for your package. We understand how frustrating it is to wait.
If you give us a chance, we are intent on making this right and hope that you will allow us to speak with you to discuss the situation. Please send us a message through https://www.PatPat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
Should you wish to learn more about our current Processing and Delivery Time frames, please refer to the link below:
https://www.patpat.com/delivery
I really like all the products which i received in only 7 days unfortunately i received a wrong size shoes but i emailed patpat service and Ms karmi try to solve the problem with me
Karmi was great at handling my customer service needs, great company and thanks. The Christmas pajamas are great and such good quality
From the business
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Tony,
We’re very sorry to hear about your experience and understand how upsetting this must be, especially when shopping for your newborn. This is not the experience we want for our customers, and we regret that your order has not arrived as expected.
Please know that we take cases like yours very seriously. Our team is working closely with couriers to improve delivery reliability and ensure customers are kept informed every step of the way. We’ve also strengthened our refund process to provide ARN (Acquirer Reference Number) codes whenever possible, helping customers work directly with their bank if delays occur.
Since then, we’ve made many improvements to both our products and services. We’ve enhanced quality, streamlined our processes, and strengthened customer support to resolve issues more quickly. As proof of these efforts, we are proud to have achieved a 4.3 Trustpilot Rating (https://www.trustpilot.com/review/www.patpat.com), though we continue working hard to improve even further.
We’d love the opportunity to review your case directly. Please reach out to our Customer Support team with your order details so we can investigate and assist you with the proper resolution.
Thank you for bringing this to our attention, and we hope you’ll allow us the chance to make this right.