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PatPat has a rating of 3.8 stars from 6,262 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 2nd among Kids sites.
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They are responsible company, I got a problem with one of my order but REYNA tried to help me. This happened just one time for me and in other time I received my items on time without any problem.
I love the patpat product. You pay more than half the price for the items. They genuinely care about customers satisfaction that they take time to resolve any issue.
I had to do an exchange on sizes and customer service was quick to respond and it was the easiest return I've ever made!
Wide variety of items and amazing customer service! I've ordered my family matching pj's from here they were one of few that had dinosaurs!
I needed to return a couple items, and Jimmy was very helpful! I got my return started and everything was very straightforward.
Excellent customer service.
Unfortunately the items did not fit me. Notably, I am a petite woman and Size Small was too large. Nice tops though if they would have fitted.
Ordered 5 items and they all exceeded my expectations - fab! Will be using again soon! Have also told my daughter about this site - she can't wait to use it.
I recently used my own address instead of my grandson's for an order. I contacted Crystal through email and she was able to change the address for me! I love PatPat's clothes, price and customer service!
I had an issue with an order I place(my mistake in ordering an outfit similar to one I had just bought. I contacted customer service via email and although the item I wanted to replace it with was out of stock, they gave me a shopping voucher for my troubles. It was great communication.
Very good experience, their customer service is very good and the quality of the clothes as well. Very good experience, your customer service is very good and the quality of the clothes as well. I had a sizing problem and sent an email that was answered very quickly. I am waiting for the product to be sent to me in the correct size.
They have great style of clothes for little girls and boys. I loved all the stuff I ordered and my girl looks so adorable in them. Super fast shipping and great service. Def recommend
The PatPat is good online business their service is an awesome and also the app is really easy to use how well its organised I really loved it to buy clothing and the deals are really nice
Best customer service, respond very quickly. I had really good experience with exchange of wrongly sized items from my first order made with pat pat and then i made another order which also arrived in time despite covid-19 restrictions. Thanks to Elaine N. Who provided such a great customer service. I will definitely make more orders with pat pat in future as i am very happy with my purchase.
I have been shopping my kids clothes from Pat Pat for a while now. Not only the quality is good, their customer service team is exceptional. In the most recent purchase, i had some sizing issues and REYNAC from the support team was quick to help me out. Full 5 starts for the service.
I so love this website and their prices are to die for lol. I also ordered some boots their so perfect
I ordered my daughter a maternity clothes. Description photos matched exactly. Had to return the jeans however they gave me a credit and allowed me to keep my item to donate to charity.
Crystal from patpat customer services has been really helpful in making sure my query was resolved. I would definitely recommend patpat. Their response time and politeness is fantastic!
Very happy with Patpat support Center as well as their products: good quality, fast delivery and quick response
Their customer service is excellent, especially the person I dealt with Karen P. She was extremely helpful and knowledgeable. Awesome customer service!
Answer: DO NOT DO BUSINESS WITH THEM. THEY ARE SCAM ARTISTS!
Answer: Hi Jan, Thank you for your interest in purchasing from us. Let us clarify this for you. We are based in California and we have a distribution center in Hong Kong, which is where most of our items come and ship from. We work with many brands around the world who produce clothes, accessories, toys and maternity items. Coordinating all of these manufacturers is easier when the distribution center is closer to them but rest assured that we are a registered American company with our headquarters located here. Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any questions you may have in more detail.
Answer: A: Hi, We genuinely do apologize that you have seen the reviews but every customer has different experiences and we will do our best to ensure we serve you the best way possible. You may visit this link to see some of the favorable reviews and we do hope you continue shopping with us. http://resellerratings.com/store/PatPat Order processing may take some time but we will do our best to get it to you within the requested time frame. If we are unable to do so we will have no issue in providing compensation for the delay. Please let us know if you have further questions.
Answer: Before the order is shipped, you can click on the order in the Processing state in PatPat "My orders" to modify it. We do not support modifying the address of the order that has been shipped. If your order has arrived locally, you can contact the logistics company to try.
Answer: Our freight will be adjusted according to the country®ion you are in or the amount of the product. Usually, if you meet the certain order amount, the freight will be waived. You can confirm the specific freight amount through the link below or contact our customer service. https://www.patpat.com/article/help/contact"
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