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PatPat has a rating of 3.8 stars from 6,262 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 2nd among Kids sites.
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The customer service rep Kuenzler went above and beyond to ensure I was happy and informed on my replacement order. Kuenzler was with me each step of the way til the problem was rectified. Not only that patpat is a wonderful company in itself, I am happy with each and every order.
Pat pat has a lot of products of all the ages and the customer care is always fast and available. Thanks Jimmy for supporting me during my last order! I ordered two products instead of one and they refund me half of the price and allow me to keep both the products:)
I will buy again of course!
Tempi di consegna rapidi, prodotti soddisfacenti... servizio clienti per il reso ottimo! Grazie Jeffry
I've ordered from PatPat several times a and loved what I have received. I've received some orders in as little as a week, but normally it takes 2 weeks or so. I had a small issue with one item I received and contacted them. I heard back from REYNAC who took care of it within a few hours. Very happy with this site.
Package got lost instantly was contacted and my order was resubmitted. Customer service was excellent
Feedback was so quick even on a weekend. My issue has been immediately resolved. Thank you PatPat! Happy holidays!
Lovely products and great web store. I buy a lot of products but I love those one the moste. Good quality for good price.
The customer service was really great. I'm highly satisfied with the quality of products as well. The dresses fit me really well. The products are exactly as seen in the website.
Items came up smaller than advertised even though I dozed up. I wanted to return the items for a bigger size, this wasn't an option so Katrina offered a full refund without needing to return the items.
Great quality and both shirts were exactly what I seen on the site. Princess & Queen sweat shirts in black with multiple colors. I will purchase again.
My order came faster than expected. Material was nice and of good quality. Packaging was neat and organized. And the issues I had were resolved promptly and with out hassle
Patpat products are very cool and are not expensive. And on top of it, their customer service is pretty quick too. I had a stitching issue with one of my order and their customer rep named ANIE was very quick to respond and take action to help me with my order.
I love quality and designs of clothes fabric is also extremely good
Clothes description also properly matches with clothes
Good shopping platform, variety of products with good quality and Customer Support ready to help. Contacted with Rohanie, Kriza and Susie B that solved my issues promptly and with high professionalism.
Great place to shop from very sturdy and durable clothes cute and very affordable I have three little girls and I love the matching mommy and me outfits
Great service, prices are amazing, Great quality, fast shipping and awesome customer service as well, quick response and action. Thank you
Even though their sizes run small and 2 of my products were too small, the resolved it very professionally with money back and letting me keep the products(can always donate to the more needed ones) I highly recommend them. Also quick to answer even in busy holidays.
Great quality products, quick delivery and had a really good experience with customer service. Will definitely recommend.
Answer: DO NOT DO BUSINESS WITH THEM. THEY ARE SCAM ARTISTS!
Answer: Hi Jan, Thank you for your interest in purchasing from us. Let us clarify this for you. We are based in California and we have a distribution center in Hong Kong, which is where most of our items come and ship from. We work with many brands around the world who produce clothes, accessories, toys and maternity items. Coordinating all of these manufacturers is easier when the distribution center is closer to them but rest assured that we are a registered American company with our headquarters located here. Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any questions you may have in more detail.
Answer: A: Hi, We genuinely do apologize that you have seen the reviews but every customer has different experiences and we will do our best to ensure we serve you the best way possible. You may visit this link to see some of the favorable reviews and we do hope you continue shopping with us. http://resellerratings.com/store/PatPat Order processing may take some time but we will do our best to get it to you within the requested time frame. If we are unable to do so we will have no issue in providing compensation for the delay. Please let us know if you have further questions.
Answer: Before the order is shipped, you can click on the order in the Processing state in PatPat "My orders" to modify it. We do not support modifying the address of the order that has been shipped. If your order has arrived locally, you can contact the logistics company to try.
Answer: Our freight will be adjusted according to the country®ion you are in or the amount of the product. Usually, if you meet the certain order amount, the freight will be waived. You can confirm the specific freight amount through the link below or contact our customer service. https://www.patpat.com/article/help/contact"
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