PatPat Reviews Summary
PatPat has a rating of 3.8 stars from 6,262 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and wrong size. PatPat ranks 2nd among Kids sites.
Thank you Mary for your great help.
Mary has efficiently helped to fix my address errors issues. Very satisfied!
I ordered matching outfits. The company only sent me one of the matching outfit. I asked them to fix the order, they refused to do so.
They want me to put in a whole other order and pay for shipping.
I would rather use Etsy.
I will not be using this company again
Beautiful dresses
Fast shipping
Best customer service
Quality 10/10
Their products are same like picture
Ordered items for a friend of mine's daughter for Christmas. Items never arrived. Come to find out there was a typo in the address. Not their fault. I contacted them to let them know the post office already returned the items. Since it was now after Christmas, I asked if they could just refund me. I already had gotten replacement gifts in the meantime. The rep on the chart feature said he understood that this was a unique circumstance and that normally they only give credits but he would submit a request for a refund for me. After multiple emails to check on the status of my refund, someone finally got back to me 2 months later to say they denied my request and would only issue a credit. I don't have children and have no use for children's clothes. Reluctantly agreed. Found a few pairs of sweatpants and a sweater to use my credits only to find they are not applicable towards shipping. So I had to pay additional money to use the credit. Disgusted.
The clothing is amazing quality with really good prices. Absolutely love this shop and will continue to order for my kids. Also customer support is phenomenal to work with and will always help with a refund or exchange. I got quick responses from customer care executive SAMUEL and resolved each and every concern without my inconvenience. Definitely I'll buy more eye catching clothes from patpat.
I was lost my parcels three times and I contact Patpat team and it's was ROHANIE, she was really friendly and polite and she did very well now my problems are resolved. Produck are Good quality, cute and lovely highly recommended 4start for your good servcis Rohanie.
I recently made a purchase and was easily able to change my shipping address and size on one of the items.
They where fas tgetting me my money back, thanks guys. The clothes didn't fit me but that's ok because they are refunding my money back
Hi,
Thank you for shopping with PatPat.
We appreciate the time you’ve taken to share what you’ve experienced.
Should there be anything more we could do to make your experience perfect, please don’t hesitate to let us know
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly.
If you give us a chance, we wish for your full satisfaction and hope that you will allow us to speak with you to discuss the situation.
Kindly send us an email to https://www.PatPat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.
It was my first experience with the PatPat and I am completely satisfied.
They have the amazing collection of designs providing with the best quality in town.
Recommended
The products are very good in quality and service is excellent! I love to buy all my clothes from patpat!
It is Very good app for shopping.so we can recommend to you that please shop here more and more. It's very low price and high quality of garments.
Love their styles best for little girls and also can be matching with mom clothes my daughter loving their outfits thank you pat pat for this beautiful clothing
I bought these matching outfits for a valentines photoshoot with my daughters and like always true to size and amazing quality. So happy with the outcome!
True to its size. Very cozy and comfortable. Material is good as well. Washed before putting on and did not stretch out.
I love all the quality of patpat when I sent my feedback to patpat I spoke to a nice person called JONALYN and did my best to explain I am extremely happy with the quality of the items I have received
I was given this site by my daughter who is a new mom, my youngest daughter and I went on the site and saw beautiful items for a reasonable price, however we both placed separate orders to go to the same out of state address, as this is we're my daughter and the new baby lives, put the mailing address in and they sent it to the billing address after we put in the mailing address. After I reached out I was sent a message that says…. They apologize and for me to reach out to the post office (?) like what! Don't even bother. I will never again.
Hi,
We sincerely apologize for the issues you have encountered in delivering your package.
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly.
If you give us a chance, we wish for your full satisfaction and hope that you will allow us to speak with you to discuss the situation.
Kindly send us an email to https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.
I absolutely love PatPat clothing. Good quality and great prices. I definitely recommend purchasing from PatPat.
Good products
High quality
Fast delivery
Good customer service
Free shipping coupons
Lots of offers.
I bought my daughters clothes from Canadian PayPal site but it got me charged US$ after showing the price in Cdn$. Most of clothes were too small even after I bought two size bigger. Tried to contact but couldn't get any response so I gave up calling customer service. I will not recommend this site to anyone. It's totally rip-off.
Hi,
We are sorry to hear if the size of the item you received is not as expected. We also sincerely apologize for the confusion regarding the currency that was used to charge your order.
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly.
If you give us a chance, we wish for your full satisfaction and hope that you will allow us to speak with you to discuss the situation.
Kindly send us an email to https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.
From the business
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
Thank you for bringing this to our attention. We sincerely apologize for the issues you have encountered regarding the items you received.\
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly.
If you give us a chance, we wish for your full satisfaction and hope that you will allow us to speak with you to discuss the situation.
Kindly send us an email to https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address any issues in a timely manner.