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PatPat Reviews Summary
PatPat has a rating of 3.8 stars from 6,262 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PatPat most frequently mention customer service, good quality and baby clothes. PatPat ranks 2nd among Kids sites.
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I have emailed multiple times requesting a refund with no response. I received a email telling me the logistics carrier could not deliver my items, and it would be shipped back out. NO, I WANT MY MONEY BACK. MY SON WILL NOT FIT THE CLOTHING BY THE TIME IT ACTUALLY ARRIVES! CUSTOMER SERVICE IS GARBAGE, ITEMS SHIP FROM CHINA! I DO NOT RECOMMEND THIS COMPANY. JUST GO TO THERE CUSTOMER SERVICE PAGE, NO PHONE NUMBER IS A BIG NO NO IN 2021!
The product which I got is smooth in material and same as a picture worth it! Material is really good
I ordered seven maternity wear for the first time from patpat. I was not sure about the quality.
After receiving my order I am glad that their quality is outstanding and super comfortable. Highly recommend their maternity wear.
Even the customer service is prompt.
Very much satisfied with the purchase, price and Customer service.
I just completed my first PatPat order and I love the clothes I got. When I had to return a couple of items, customer service made it very simple and I received my refund very quickly.
I recommend this website to my friends having babies for maternity clothing and baby clothing. Everything I ordered was good quality and the customer service is great.
Was really impressed with my order as was my daughter. Quality was better than expected and I will order again.
Ich bin mit der Ware zufrieden. Schnelle Lieferung. Das Unternehmen reagiert schnell auf Nachrichten. Ich möchte mich ganz besonders bei Karen P. Für den professionellen Umgang mit Kunden bedanken. Vielen Dank
I noticed that I chose the wrong size on one of the items I bought from PatPat after I had already paid for it. I contacted customer support to change it to the correct size and it was solved at the same day!
La qualité des vêtements est parfaite
Le sac à langer est comme dans nos attentes
Je recommande +++
J'ai déjà une autre commande en attente:)
Foncez!
I leave a note out of 4, because I never received my package, but the patpat service answered me well and I was reimbursed.
I ordered a few 9-12 outfits while my baby was still 7-8 months. Now I'm wondering if the clothes will arrive on time for me to even use them, as baby turned 9 months a couple weeks ago, and they are still not here. Hope it arrives soon, or I'll have to return them. Size up on your clothes to give time for shipping
Hi Jasmine,
Thank you for sharing your feedback, and we’re truly sorry for the delay with your order. We completely understand your concern, especially since babies grow so quickly and sizing depends so much on timing. While shipping times can vary depending on the destination and courier, please know we’re always working to make deliveries faster and more reliable.
Your tip about sizing up is very thoughtful, and we’ll be sharing it with our team to help improve the shopping experience for other parents as well. Over time, we’ve made several improvements to our products and services—enhancing quality, streamlining processes, and strengthening our customer support to provide a smoother and more reliable experience for every customer.
As proof of these efforts, we’re proud to have achieved a 4.3 Trustpilot rating (https://www.trustpilot.com/review/www.patpat.com), though we know there’s always more to do. If your package still hasn’t arrived, please reach out to our Customer Support team so we can assist you directly with tracking or alternative solutions.
We truly value your feedback and hope to provide you with a better experience moving forward.
Thank you and have a great day!
I absolutely love this site and spend way too much time and money but it is worth every penny! So cute and so affordable and really nice material
I had ordered some 3-6 months clothes that are to big. So i emailed customer service team for help, and i got an amazing response. Very polite and helpful!
Helping my kids clothes are from there and I love them amazing quality and very cute! Customer service is very nice and considerate.
I have placed 2 order from Patpat. Happy with the quality of clothes, sizes are also correct. Customer service is also good. I had an issue with my previous order theh have solved it so great customer service.
Says shipped but has been in California for a week now. Will I have to wait a month for my package or?
Hi,
We're sorry to hear about the delay in receiving your order, prevented you from getting the best experience in shopping with us.
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly.
Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.
Good customer service was provided for the grivience. The response was prompt and was issue was efficiently resolved.
Website very easy to use with a lot of choices for babies toddlers and maternity clothes too. I love the quality and you can share pictures of the clothes in the section pat life it is very useful to see the clothes before to buy it
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
We're sorry to hear about the issue you have encountered with your order, prevented you from getting the best experience in shopping with us.
Here in PatPat, we are working hard to make sure that we are making the greatest effort in improving our products & services by ensuring that our customers are more than satisfied. It is imperative to us that the littlest complaints are handled properly.
Please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience quoting this review so we can address the issue in a timely manner.