Passport-USA

I fell for this website ending in. Org. I cant believe it I gave them every bit of information that you would need for a credit card or a loan. I called the bank to put an alert on the account, I also called experian to freeze my credit. The number is *******742.

Not helpful AT ALL! No customer service ever available. There is a number that always makes you leave a message and nobody ever calls you back. The directions leave you with more questions. Save your money and do not use this website.

You do not realize that this is a scam until the very end, when you have filled out the passport document and then have to purchase the completed document! It looks like an official government application... I am going to complain mightily to them to get a refund, and the contact the State Department!

For the third time I have been duped thinking I'm going to an official site, when it turned out someone paid some extra money to appear first in the search (USPS, Global Entry and this PassportUSA site)! This should be illegal. The official site should come up first! What did I pay for? A blank application? I thought this was for the processing of the passport. Will be asking for a refund.

Like everyone else, I clicked on what looked like the official passport renewal site. I am usually very careful and warn others about scams all the time. Now they have my information and I have spent the last hour freezing my credit. Ugh.

I thought I was renewing my passport at a legit site. I paid 38. To fill and print the document that the gov't provides for free. I called them once I realized and the credit me back. Meanwhile they have all my info!

Do not pay any money. This site is misleading to say the least. I was led to believe this was the site to renew ones passport, it is not! They offered no refund of my money after learning this place is solely set up to take people's money in exchange for nothing. The forms to renew a passport are on the government website.

There is a QR code on the application that is spam for a messaging app and made the application unacceptable. I have been through hell to day because of this. Passport application printing is completely free of charge on the CORRECT gov site. This site mimics but is NOT the gov site. Called for a refund

Sadly I filled out the form... but luckily I did not get to the point where I paid them money. I realized it was a scam and deleted my form and account... though I know they probably have my data saved somewhere and I will have to keep an eye on my credit reports...

I paid the "Passport Processing Fee" of $38 and presented my receipt at the Post Office where I was completing the application process. They told me I had been scammed and that payment meant nothing to them.

If you are applying for or renewing your passport go to:
https://travel.state.gov
Which is the legitimate site that the Post Office told me about.

This is a real scam company, used it by mistake and now am afraid of ID theft, not to mention lost money for nothing
P.S. hve to admit, that later I found another cosumer's comment with their telephone number, called them and they did promise to refund me for the fee. Will see...

Passport applications are FREE, but unfortunately for me, I found out at the post office they scammed me $38. What they are doing is not illegal, but they clearly take advantage of people who dont know much about the process or first-timers. If its the first thing you see on google, its obviously advertised. BEWARE!

I though I was using the official government site and I paid $38. I sent email to this site and they responded fairly quickly. I asked if $38 will be credited towards passport application. I was told no, this their fee. I am not as concerned about their fee, as I am concerned they can use use the info for identity theft. They have everything - SS number, date of birth, address.

This is a fraudulent site. If you are on autopilot, thinking you are filling out your form online, don't. I feel like an idiot. They collect your info - fill out your credit reports if you fall for their ploy.

I, too, was taken by this deceptive company. It never occurred to me there would be a private company that would charge for forms that are publicly available. It is not until you have filled out the renewal application that a $38 charge appears. I thought it was a part of the fee for renewal.

Completed a legitimate US passport application on this site and paid the processing fee, only to learn when presenting the form at the Post Office that Passport-USA is a scam. Postal agent called and confirmed with the U.S. State Department.