Passport-USAReviews 171

They took my money and did not provide any type of service. I contacted them and of course no one answered.

SCAM ALERT! They fool you into thinking you're completing a passport renewal or new passport form. They charge you $130 which coincidentally is the same price as a renewal. Once process is complete, they email you and you discover that they charged you not for the renewal but to allow you to complete a form that is free via the US Govt. Complete SCAM! They also now have vital info like SS#, etc. Who knows where that's going?! I would also add, there are hundreds of reviews like this, I just wish I saw them first. AVOID THIS SITE AND SERVICE!

Misleading - NOT USA. Spanish company offering pricey service that should be free. Use the USA direct free site

Very misleading Comp. Just bc it say USA doesn't meant is gov. Charge $59 for free forms from gov...

I thought I was paying for my passport online and all I have to do is take the photos and mail it.

I can't believe I fell for this.

I just got ripped off for $49 because "passport-usa" was the first site to come up when I asked google "How can I renew my passport?" They do a very good job (using fine print) of appearing to be a us govt site. They charge $49 for a form you can get for free from the govt and fill out yourself by hand. Shame on google for not putting the use govt site first:
https://travel.state.gov/content/travel/en/passports/have-passport/renew.html

I was one of those, like others, who "thought" I was on the official government site. After completing the passport information fillable form I was asked to submit $49 which I did (thinking this was the fee for passport renewal). It was not until I was preparing to sign and mail the completed passport renewal form that I realized I owed the renewal fee and deduced that the $49 fee I paid was a service fee for providing the passport forms which I could have gotten for free elsewhere. Of course I panicked thinking I was scammed and now "someone" had personal info and my credit card number.
I called the number listed on the email that was sent, verifying the charge, and spoke with customer service who I found to be very helpful. It was explained that the disclaimer was on their site (which I see now in a ribbon at the top of the home page but didn't notice then). I was also told that the only information they have is the name, email and last 4 digits of credit card and that the passport info is encrypted so they have no access to it. I pray this is true. My issue was how easy it became, especially for an older person, to utilize a service thinking it was the government site. That was on me for not being more careful. I asked for 2 things from customer service: 1) to refund me, and 2) to enhance the disclaimer on the website so it is quite clear to others that the site is not the official government site and the fee is a service fee only. While there may be some folks who need this type of service, I did not.
I will say that the gentleman who took care of my concerns was very kind and helpful and was able to refund my money and pass on the recommendation about making the website more clear. It may have helped that I did not attack him when I reached him but rather expressed my disappointment and concern. I was very satisfied with the customer service I received

I am stupid and did this late at night and didn't realize it was NOT the government at all or that they didn't even help process the application. I paid $70 for them to fill out the application papers and probably steal my personal information. Let's be serious. The application questions are easy!

Watch out they are not the US Passport Agency. I was taken and am so mad at myself. I don't believe they will refund my money.

Nothing on this website is clear. It is as if, once they take your money, you're on your own. I paid for the family plan, allowing 4 users, but only saw one (me). After some thought, I filled out two applications but had apparently opened more than 4 in my struggling to understand the website. This maxed out my account, making it so I could print NONE of them. Not even the first four. They then wanted me to pay another $30 to "upgrade" my account to family to create 4 more "accounts". Stay far away.

Sneaky vocabulary promises "Hassle and Safe Free on-line assistance" is large and clear misleading the reader that the service is free, and the information that this is a private company on the top of the page in an estimated size 5 font, informing you that they are a private company is well hidden on the top line where most readers like me miss completely, but I find the address of. Org especially well done. I had always understood that to mean non-profit. So the fee of $38 to be led through 6 pages that an 8 year old could have done makes me ashamed of myself. Had I really believed $38 was going to the US government for a passport? I've learned a lesson that's for sure,

I should have paid better attention to what I was doing, so I blame myself, but this site is NOT a United States government site. It's not even located in the United States. I hurriedly entered my information and my phone automatically filled the payment information, only to find out that all you get is an empty form that you would get free anyway. I had to file a fraud report with my bank and the charge was reported out of a bank in Switzerland.

Take your chances with this if you want, but it appears this company is making money off people who don't know any better. They almost got me.

I can't believe I fell for this website and took the bait. I got charged $38 for FREE Passport Paperwork. I didn't realize my error (since I thought this was a legitimate US Passport Application) until I went to the passport office to turn in my application. $38 for this. What a scam and I am a fool for falling for this. I am now disputing the charge and putting up reviews everywhere so that people know this paperwork is free and stay away from these scammers.