Partzilla has a rating of 4.4 stars from 2,004 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Partzilla most frequently mention customer service, oem parts and fast delivery. Partzilla ranks 4th among Motorcycle Parts sites.
Easy order, quick delivery, part fit and works perfectly
Great place to get part. The parts were made in Japan for my kawasaki, not China stuff
The person who answered the phone was not knowledgeable and didn't know what they were doing
Amazing price and was delivered less than 48 hours after completing order!
Found what I needed, it shipped quick, got here quick, was exactly what I ordered.
Cost was low shipping was fast and the part was exact fit
Affordable, quick and easy. The item was exactly what it should have been. Thank you
Very easy to order and is delivered fast also received real artic cat parts
Fast, accurate, great communication, and delivered when expected.
Partzilla always has the correct parts at great prices!
Great products but I think sales would increase is you had free shipping with $50 purchase
Very helpful customer service and tech very knowledgeable and professional
9.95 for shipping for a very small part in a plastic envelope. I rip off
Thank you so much for reaching out to us. We apologize for any inconvenience. We have worked hard with our carriers to ensure the quickest and most efficient way of shipping and this is that solution. We apologize you feel you have been ripped off. If you have any other questions please do not hesitate to contact us. We appreciate your business and hope you have a great day!
Parts arrived a little later than expected. Happy with the product.
Answer: Please call our customer service team anytime for your return shipping label. Our number is: 877-473-4595.
Answer: Yes, we can ship to Saipan. We recommend Northern Mariana Islands at checkout. Shipping rates will depend on how much you buy and how fast you want it. In general, shipping ranges from $11.99 to $58.99 if the order is under $1,000. If your order is over $1,000 we will contact you with the freight cost after you place the order.
Answer: Hi Shane, We are sorry for the delay. Please send us your order information at loyalty@partzilla.com, and we will look into this immediately.
Answer: We have been put in line a couple times... we are now in line as the 186 person... Really? My son has been messaging customer service several times... Why is it so difficult to get a label and an answer to a question?
Answer: Hi Erlend - We are working on a resolution to the issue and I appreciate your patience. With the holidays, things are taking a little longer than expected, but we are trying our very best to turn your 1-star review into a 5-star review. Give us a few more days.
We sincerely apologize for any inconvenience this may have caused. We would love to know more to help with any issues you may be having with your order. If you have any further questions, please do not hesitate to reach out to our customer service team via phone, email or web message via our website. We thank you for your business and hope to hear from you soon.