Overview
Partzilla has a rating of 4.4 stars from 2,037 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Partzilla most frequently mention customer service, oem parts and fast delivery. Partzilla ranks 4th among Motorcycle Parts sites.
I only order 3 parts. One I received very quickly but the other 2 shipped separately and it took a week.
I ordered a "gear" for my Great-grandson's dirt bike. Website says it was in stock... paid for it... however 3 charges were taken out of my bank account. I called customer service the next morning... they reversed 2 of the charges. Order was supposed to be "available for shipping 0n 4/4/... I contacted customer service on 4/6, because it had not shipped... I was informed "their dist. Put a "no date available for shipping" was entered into their system and I would be "getting an e-mail letting me know when it would be available to ship". Well, NOBODY had notified me that the part was "backordered"... I called today, asking for an update... still no "availability date available". I cancelled the order... she said nothing about charging for cancelling. I wish I had read more "reviews" for this company. Very sad, having to tell my Great-grandson this story, because of a company that does not have the forthcoming to say "out of stock" if it was out of stock... or "backordered" and let you have the choice of whether you wanted to wait an indefinite time for delivery. The first customer service lady I talked to about the triple charge... was very nice... I had refund in 2 business days.
The customer service lady I talked to today was very nice. The 2nd lady in customer service I talked to on the phone, was very "rude"... she needs to remember "customers are her paycheck"..
I was working on an older UTV. Partzilla is one of the few sites that has OEM parts available. Prices seem high but at least they are available!
I am an automotive technician I bought a radio from partzilla (450 dollars) for my Kawasaki Teryx so since I am certified in 12V electrical I installed it now after 1 day of install of a 3" waterproof radio it has moisture behind the screen I understand it happens even though I have not exposed it to any water so I called partzilla and they will not warranty it because I did not have it installed by a kawasaki dealer so now I have to drive 1 hour to a Kawasaki to see if they will warranty this has been the worst experience I have ever had with any online site and I order atleast 5 times a week if I could give negative stars I would and next time I will pay the extra money and order from a different site DO NOT ORDER FROM PARTZILLA!
Hello Lane,
I am sorry to hear your issue with the waterproof radio. Unfortunately, the manufacturer's warranty will only cover installations by an authorized Kawasaki dealer. I hope you will give us another opportunity to supply you with the best OEM parts and accessories.
I think I'm done. Cost me 20$ shipping but sending back cost me and three day 5$. Huh. Talk about $#*!ing people nice
We apologize for any inconvenience. Please know that with the type of return for this order, the return shipping costs are at the expense of the customer. We have a detailed return policy that you can review from this link: https://www.partzilla.com/info/returns If you have any additional questions or concerns, please reach out to our customer service team and we will be happy to assist you.
Partzilla made it easy to find what I needed and order without any hassle. Package arrived safe and on time.
I needed a part for my ATV, and the manufacturer was back ordered. Partzilla had several at a fair price and shipped the next day! Awesome!
Everyone was very helpful to help me returning the parts and trying get me the parts that I'm trying to find.
Fast shipping a plus, having a late model motorcycle and restoring my bike will do more future purchasing
Always a pleasure to work with Partzilla. They usually have what I need and are able to get it to us quickly.
Fast on time shipping and delivery.
I've used these guys for several of our utv part needs. Great experience each time.
Great priced oem parts fast shiping. I will definitely be buying from partzila in the future and they have everything you need to rebuild your older bikes
Hi David,
Thanks for the kind review. We appreciate our customers and are always trying to provide the very best service possible. On time, affordable, authentic OEM parts are what you should expect from Partzilla in the future. We look forward to your next order!
Partzilla has given me great service over the last 3 years and made buying oem parts much easier and their web site is very user friendly
Hi Bill,
It is incredibly important to us that our customers leave Boats.net with a smile on their face. Whether because of money saved, fast shipping or phenomenal customer service, that's the goal. We are glad yet another satisfied customer has had a great experience with us, and we look forward to seeing your next order from us.
I'm in process of rebuilding an old Kawasaki and I'm amazed at what you can get that others simply don't or won't carry. Keep it up!
Hi David,
We want our customers to have any part they need whether it's for a Kawasaki or a Sea-Doo, whether it's new or old. We are here for any and every part you will ever need. We hope your rebuild is a success and we hope that we will be able to continue to help you.
Usually has parts good pricing and ships right away if parts are in stock even let me return a part that was over 30 days
Hi Mike,
Thanks for the positive review. We always try to maintain a high level of customer service so that our customers will always leave happy. We are proud to be unmatched in our excellent customer service, and state of the art distribution of OEM parts and accessories. We hope you order from us again soon!
I have yet to have a problem with any parts that i've ordered from Partzilla. Thank you guys so much for your fast delivery and product availability.
Hi Alberto,
Thank you for your business and feedback! We're glad we could get your parts to you so quickly so that you could get back to doing what you love! We look forward to working with you in the future!
I have some time buying parts here and I found a very good place to do it, I recommend to all my friends to guy here, I wish the best for all the guys of Partzilla
Hi Rodolfo,
Thanks for leaving a review. We try to make buying OEM parts as easy as possible and we are glad you are happy with your experience with Partzilla. We are always working on making it more straightforward and simple to order from Partzilla. We are glad you appreciated our team’s hard work. We hope you order from us again!
Good job. Order said would take 2-5 days shipping, arrived on 3rd day. Part was the correct one and saved money on it. Will use again.
Hi John,
Thanks for the positive review. We always try to maintain a high level of customer service so that our customers will always leave happy. We are proud to be unmatched in our excellent customer service, and state of the art distribution of OEM parts and accessories. We hope you order from us again soon!
I've never had a problem with partzilla, even when ordering for different bikes in the same order. Everything arrives quickly and in good condition.
Hi Mark,
Thank you for your great review! We try to keep as many parts as we can in stock and ready to be shipped when the parts are ordered to get them to our customers quickly and get them back on the road. We hope to do business with you again soon!
3 WEEKS DELAYED ON MY PARTS, AFTER 3 FAKE ESTIMATES DELIVERY. ALL THEY DO IS BLAME THE MANUFACTRY WHEN I ORDERRER WAS ALL IN STOCK, ANYWAY.
Ohhh still didnt recieved, called today they say monday but cant promisse! Lol
IF YOU DONT WANT HEADACHE DONT BUY FROM THEM!
We are sorry to read about your recent experience with us. Our team is working hard to continue to deliver parts even if we aren't always able to ship as fast as we would like to. Parts shipping directly from the manufacturer can have delays which are beyond our control.
Our team is working around the clock to deliver you your parts and we appreciate your patience.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We apologize it took longer than expected to receive some of your items that were shipped from a separate location and any inconvenience that delay may have caused. If you have any additional questions or anything we can help with, please reach out to customer support so we can assist in any way we can.