Partzilla has a rating of 4.4 stars from 2,037 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Partzilla most frequently mention customer service, oem parts and fast delivery. Partzilla ranks 4th among Motorcycle Parts sites.
I ordered on a Wednesday and it arrived Friday. Couldn't believe it. Got the 4 wheeler up and running Saturday. Great service!
All the parts showed up in a quick time frame. I enjoy being able to order small bits and bobs that need replacement.
I ordered a 20$ seal on 4/30/24 and it has not even been shipped yet, first and last time I order from you folks
Website easy to navigate
Ordering process is great
Customer service is excellent…I had some questions about my order and lady on phone was so helpful
I will be ordering from PARTZILLA again
Order arrived quickly, much sooner than I thought it would….in time for my son's birthday.
Prompt service regarding missing invoice. Quick shipping, and easy returns.
OEM part fit and didn't have any problems, paid for cheaper shipping and it still shipped very quickly. Thumbs up from me.
Good, at first I didnt have much trust in this website or anyone selling OEM parts, but I got the blinker in the mail and it literally just plugged right into my bike. No problems with shipping either, part showed up and just worked. 5 Stars all around from me.
Had the parts needed, at a reasonable price. Parts shipped and received in timely manner. Thank you.
I have purchased from Partzilla before and have always been consistent in their service quality. Always there to assist in whatever you need.
Thanks
Do not do business with partsZila boats.net firedog do the biggest lying piece of $#*! vendors in The Empire marketplace. They tell you the parts are in stock they tell you they ship within 2 to 3 days weeks go by they don't answer the telephone they don't respond to emails you call and you're number 70 or 80 and they tell you oh it will be a half an hour wait time you wait there for hours on the phone nothing happens nobody picks up nobody returned your phone call and then finally finally through email they will return to you weeks later and they'll tell you the parts shipped they give you a tracking number that's generated but the shipper like UPS or FedEx has never received the part never received a package therefore this company is filled with a bunch of $#*!ing liars and what they don't understand is the customer is who put them in business and if people stop buying we can bankrupt them and collectively that's what should be done because they're rotten pieces of $#*!The lying pieces of $#*! and all they do is waste customers time they advertise the lowest prices on items that are supposedly in stock and the fact of the matter is this is the perfect example why you don't do business with the lowest price because they're a bunch of $#*!ing liars.
I paid for two days shipping and on the second day I got a email saying it would be shipped three days later
Thank you for your feedback. We apologize for the carrier delay. A refund of $12.95 has been issue for the shipping. Please allow 3-5 business days for this to credit back to the original payment method. If we can be of further assistance please reach out to our customer service team.
Partzilla is my "go to" for all powersports parts. They always have what I need at the best price, so no need to look anywhere else.
I had to call and get the correct name for my carb parts.Quick identification and parts were sent right away.
I searched all over for a service manual for a 2023 XMax 300 and to my surprise Partzilla had it in stock, and cheaper than one I saw on a UK website. It was delivered quickly and undamaged.
Most of my orders I pay extra to get them in a day or two but recently they are being sent via postal service which takes twice as long to get to me.
We do apologize for any carrier delays at this time. However, we show your order was paid and shipped as standard which can take up to 7 business days to be delivered.
Answer: Please call our customer service team anytime for your return shipping label. Our number is: 877-473-4595.
Answer: Yes, we can ship to Saipan. We recommend Northern Mariana Islands at checkout. Shipping rates will depend on how much you buy and how fast you want it. In general, shipping ranges from $11.99 to $58.99 if the order is under $1,000. If your order is over $1,000 we will contact you with the freight cost after you place the order.
Answer: Hi Shane, We are sorry for the delay. Please send us your order information at loyalty@partzilla.com, and we will look into this immediately.
Answer: We have been put in line a couple times... we are now in line as the 186 person... Really? My son has been messaging customer service several times... Why is it so difficult to get a label and an answer to a question?
Answer: Hi Erlend - We are working on a resolution to the issue and I appreciate your patience. With the holidays, things are taking a little longer than expected, but we are trying our very best to turn your 1-star review into a 5-star review. Give us a few more days.
We do apologize for any inconvenience this may have caused you. Please reach out to our customer service team and we will be glad to assist you with a replacement or refund. We hope to hear from you soon.