Overview
Partzilla has a rating of 4.4 stars from 2,041 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Partzilla most frequently mention customer service, oem parts and fast delivery. Partzilla ranks 4th among Motorcycle Parts sites.
I have been using Partzilla for a couple of years. The quality of their parts is high, the prices are competitive and their customer service is great.
I contacted the seller about the proper part I needed and received it a few days after ordering. Everything working great now and was a good experience.
Hi Alvin,
We are glad to help you with your repairs. We are proud to be unmatched in our excellent customer service, and state of the art distribution of OEM parts and accessories. Partzilla is your resource for affordable, fast shipping to 120-plus countries worldwide, and free fast shipping on qualifying orders within the U.S. We hope we can become your go-to OEM part dealer, with our amazing selection of parts and amazing prices (up to 80% below retail) we are hard to beat.
This valve stem is good quality OEM part.Fast shipping No hassle experience! Picture is of bike front tire the stem went on.
I have been with partzilla for over 2 years now and have been pleased with there service always nice to talk with people that care about there career and try to help with problems that occur Johnny Smith with Elk City Powersports
Hi Johnny,
We are glad to hear it, thanks for leaving a review. We look forward to seeing you order from us soon!
They ship fast and you get exactly what you order and the parts fit, i like to use oem parts and with the lay out is right on easy to shop by make and model
Hi Lloyd,
Thanks for your amazing review! We work hard to keep our website up to date and customer friendly to help you find what you need to get back running. We have the largest selection of OEM parts of anyone online and we make it our business to have even the hardest to find parts for our loyal customers. We look forward to working with you in the future.
Was very good, although your shipping charges were almost as much as the part itself. That pisses me off!
We know how frustrating it can be to pay high shipping cost and we sincerely apologize for the inconvenience. Please know that our shipping is based on a flat rate due to what the carriers charge us to ship. Our team is searching daily to find better cost efficient shipping. We thank you for your business and hope that you give us another chance.
They always followed up quickly with answers to my questions. They have good quality products. Prompt shipping. I am very pleased. Also, they have good prices.
Thank you for sharing your helpful review, Lisa! We appreciate your kind words.
Fast shipments, good service, good products. Everything I ordered, arrived on time and as I ordered. I would continue shopping my atv parts in this website
Hi Xavier,
Our number one priority is to deliver our parts to your door as quickly as possible. It's so nice to hear that you are satisfied with your shopping experience, we hope you order again soon!
Ordered a part for my ATV. They show it as a STOCK item. Now after 2 days of nothing I call and they said "it's back ordered for 32 days". What a joke! I will NEVER order from them again!
Hi Randy,
We try to get you your parts as quickly as possible, and we apologize that it is taking so long for you to receive your order. We are working on finding solutions to make the status shown on each part more accurately represent our inventory. Again, we appreciate you bringing this to our attention. We sent you a direct message to look into your order and see what we can do to make this right.
Very easy to use site, quick service, good prices and great availabiltiy of parts for older bikes, atvs etc. very useful parts diagrams/lists.
Highly recommended.
Hi Kieron,
Thanks for leaving a review, we really appreciate it. We care about our customers and our amazing customer service team make Partzilla the go-to parts dealer for thousands of Powersports enthusiasts and OEM and independent dealers all around the world. Our goal is to get you up and running whether you need genuine parts, a new propeller, or just an exploded parts diagram to help you get your motor back together again. We are glad your experience with us was great and we look forward to seeing you order from us again soon.
Decided to give Partzilla another try after a very disappointing first order. This order was successful…parts easy to find and order. Delivery was within stated delivery time.
Placed my order on the 13th delivery due on the 20th. Called them on the 26th and they said seems to be lost and we will look into it (Tracer). Called back on the 30th and they said they would reorder it and ship it. Called them back on the 8th and they said they were still looking for it.
Cancelled the order. Now I need to wait one week for a refund of something I never got..
Hi Kevin,
It's very frustrating to hear that your order got lost in transit. We hope you understand this is not the level of service we are used to providing our customers and that this is out of our hands. Please contact us at Loyalty@partzilla and one of your customer service representatives will be in contact with you.
The part I needed was in stock but I ordered the wrong one. Returning the part was simple with help from the tech group and the gentleman helped me find the correct one.
Good folks!
Manipulating the website was incredibly easy. I found my part paid for it and it was on the way within minutes. Thank you.
Partzilla has the right parts. My parts were quickly received. I've ordered parts off Ebay and they would not fit correctly. Partzilla had the factory parts.
When i ordered the parts, they said they would be in stock in 2 days.
Then i get an email saying it will be a few MORE days.
THEN TODAY, i get an email saying it will be 2 MOINTHS before PARTZILLA gets the parts THEY SOLD ME.
I never would have THOUGHT of ordering if they had initially told me it would be TWO MONTHS.
Now i have wasted days and days for NOTHING.
I could have the parts in my hand if i had ordered from a REAL COMPANY.
DO NOT ORDER FROM PARTZILLA.
You will wish you had not.
Fake, Garbage company.
Hello Jeremy,
We are truly sorry for your experience. We always try to maintain the most up to date inventory and ship as promptly as possible, but unfortunately, circumstances not within our control can occur. We sincerely hope to win back your trust and will strive to always ship as soon as products are available.
I added enough items to get free shipping and then was told the main item was not available. I then had to pay for the extra item I did not especially need.
We do apologize for any inconvenience. We may not know an item is unavailable from the manufacturer until we attempt to order it. It was automatically refunded when we could not obtain it. I have refunded the remainder of your order in full and you may keep the item as a courtesy. We hope that you will give us another chance.
Quick shipping and great prices I will be doing bussiness with Partzilla again in the future. Much better pricess than other online companies that I shaved used in the past
Hi Bob,
We are so glad to hear that you are satisfied with your experience with Partzilla. With such amazing prices and a great selection of OEM parts, Partzilla is hard to beat. Thanks for leaving a review, we hope you order from us again.
I needed new tires for my bike and they had what i needed. The service i received was great and i got them fairly quick. Was very happy with what i have ordered from them.
Hi Betty,
Great tip! Thank you for your business and feedback! We're glad we could get your parts to you so quickly so that you could get back to doing what you love. We look forward to working with you in the future!
Anytime we have a large order and one of the parts on that order is on back order or out of stock the entire order does not ship which is a huge inconvenience and is not acceptable.
Hi Ben,
We completely understand your frustration. We have one of the largest selections of OEM parts in the world but even while storing tens of thousands of parts we aren't always able to keep up with the thousands of orders we get every day. One of the ways we help customers that need their parts faster is split shipping. All you need to do is call our customer service team and they will ship all the ready parts of your order for a small fee. This way you won't have one small part delaying your larger orders. This can be especially valuable if you need a lot of parts immediately. I hope this helped and you will give us another chance!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi John,
We appreciate the positive review. We know that our loyal customers deserve only the very best service and parts so we try our very best to make ordering from Partzilla easy and fast. We can't wait for your next order!