Overview
Partzilla has a rating of 4.4 stars from 2,046 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Partzilla most frequently mention customer service, oem parts and fast delivery. Partzilla ranks 4th among Motorcycle Parts sites.
HAD A SLIGHT PROBLEM WITH 1ST ORDER, ABOUT SHIPPING, BUT TO MY SURPRISE! THEY REFUNDED ME SHIPPING COST WITHOUT ASKING! THANK YOU. THE 2ND ORDER WAS SMOOTH SAILING, CORRECT PART WITH SUPER FAST SHIPPING, THIS IS WHAT I CALL GREEAAAT CUSTOMER SERVICE, WILL BUY FROM AGAIN!
I have noticed with my can am defender parts on here are cheaper then my local dealer. And I don't have to drive 45 minutes there just for them not to have something.
Have orders many parts over the years via phone and online. Team is very knowledgeable and honest. Parts have always arrive as described with no issues.
What more could I ask. The parts were the correct ones that fit my bike. The price was very competitive and they were shipped to me quickly and efficiently. Bam!
Hi Hugh,
We are glad to help you with your repairs. We are proud to be unmatched in our excellent customer service, and state of the art distribution of OEM parts and accessories. Partzilla is your resource for affordable, fast shipping to 120-plus countries worldwide, and free fast shipping on qualifying orders within the U.S. We hope we can become your go-to OEM part dealer, with our amazing selection of parts and amazing prices (up to 80% below retail) we are hard to beat. Thanks for your kind words, we hope you will give us a five-star review next time!
I'll gladly go through here again as they have the right parts a a lot better price than the dealer. Takes a bit longer to receive parts but for the discount price it's worth it
Parts always come in on time everything is always there and all oem. I get exactly what i order! Partzilla always knows how to help customers in the right direction.
Hi Ryan,
Thank you for your great review! We try to keep as many parts as we can stocked and ready to be shipped when the parts are ordered to get them to our customer's quickly and get them back on the road. We appreciate your business and look forward to working with you in the future!
All I have ordered from you all, weather directly or through a friend has been exactly what was in the order description. YOu have done me real good. Thank you
Hi William,
Our customer service team works hard to give you the best experience possible and we are glad to hear that they helped you with your order. We hope you will order from us again, we really appreciate your kind review!
Partzilla has been a key go-to for me and my recent restoration of my 1967 Honda CL77 305 Scrambler. Reasonable pricing and reasonable freight! Use them!
Thanks for the wonderful review Ken. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! The team will be thrilled to hear your feedback!
I am from Ukraine, I have been buying spare parts at Partzilla for almost two years now and always received what I ordered. I plan to continue to cooperate. Thanks.
Hi Oleh,
Whether you need authentic, high-quality OEM parts, aftermarket accessories, or just an exploded parts diagram to help you get your motor back together again, we’ve got you covered. With a wide array of parts dating back to the 1960s, your wish is our command. Thanks for your review.
We look forward to seeing you around the shop again!
My order was delivered the next day. I was not expecting it that fast and was very pleased. The product was Genuine Honda, fit perfect and was in great shape when it arrived.
Called,
Person that answered knew what he was doing, very helpful, found the parts I needed and we completed the order. Parts were correct and fitment was fine.
Partzilla provides excellent service in every aspect except arguably one of the most important aspects which is delivery time and accuracy. I've ordered from here multiple times because the pricing is fair and competitive. However, everytime it takes at least 3-4 days if not close to a week for them to ship parts out. Then of course you also have to wait for the shipping company delivery time. They're always waiting on stock which I find hilarious and not in a good way, considering that they're supposed to be a parts warehouse. Why am I constantly waiting for you to have stock on very simple items. Not too mention after emailing me the details on when you'll have stock available, all too often you guys decide to change the date on me and push it out even further from what you originally quoted. I guess if you're willing to wait almost two weeks everytime you order parts from a warehouse that borders your home state, partzilla is your prime choice. At this point I'm almost willing to go to babbits online even though they're more costly, just so I can get my friggin parts in a reasonable amount of time.
"I am a Yamaha Dealer and needed this part. Yamaha USA has this part Back Ordered until early August (It's 7/17 now).
PartsZilla had 9 in stock! Pretty impressive.
Twin Cities Yamaha"
Hi Scot,
Thanks for leaving a review, we really appreciate it. We are so glad to be able to help you when you were in need of this part. We hope we will be able to impress you again sometime soon!
Loved the ease of finding specific parts with the diagrams. Parts shipped quickly. Packaging was with care. Will continue to use as resource for OEM parts.
Here's why I'm legitimately upset: their estimated delivery window changes *after* the checkout process is completed. I contacted them and they said they carried parts on-hand. As expected, they didn't have them - the parts are order from a supplier after the customer pays. The same issue happens when ordering aftermarket parts from them.
I've placed five orders with Partzilla in the past 6 weeks. The first order (OEM) arrived quickly. Second and third items (OEM) arrived at the end of the promised window. Fourth order (OEM) arrived before the third order. My fifth order (aftermarket) was lost in transit at the UPS handoff in Jacksonville. I only live 137 miles from these guys.
When I called and asked what was taking so long with my orders, they said, "For future reference, we don't really carry OEM parts onhand." Also, "For future reference, we don't carry *any* aftermarket parts on hand."
I really don't get it. If they're going to special-order any/all items for a customer, this should be clearly state on their website. I gave them 2 stars only because their prices are good. I'm still waiting on 1 part right now - the one in the fifth order - and I've already ordered from someone else because my moto can't run without it.
I needed to replace my cracked turn signal. I located it on Partzilla and received it in a few days! I've had it installed and it's working as expected.
The parts, in the order I placed, arrived well packaged, the correct pieces, and in a timely manner! I have used Partzilla previously and will certainly use them again!
We ordered a part from you guys and expected it take a at least a couple of days for it to get here. We received it the day after we placed the order. Great customer service!
$8.99 shipping on a 1 oz $10 part that took 8 days to get to me. For the small size and price, should have gotten it much quicker.
We know how frustrating it can be to pay high shipping cost and we sincerely apologize for the inconvenience. Please know that our shipping is based on a flat rate due to what the carriers charge us to ship. Our team is searching daily to find better cost efficient shipping. I have reviewed your order and see you had the standard shipping which typically takes 4 to 6 days and it shipped on May 31st and delivered on June 4th which was the 2nd business day. We thank you for your business and hope that you give us another chance.
Have a 82 Honda, 2009 Suzuki most times I need a new part they have it. Customer service always have a quick response. Been a client for several years very happy with the products and service
Thanks for leaving a review. We are glad to help you in your search for the best OEM parts for your Honda and your Suzuki. We take pride in our ability to find the difficult to obtain parts at reasonable prices and deliver them as fast as possible. We hope you are happy with your experience with Partzilla and you order from us again!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi JC,
We know how important it is to have an amazing customer support team to communicate with our customers. We are proud to have one of the best teams we could have ever hoped for and we are glad to hear that they have helped you when you need it. We look forward to seeing you order from us again soon.