Overview
Partzilla has a rating of 4.4 stars from 2,046 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Partzilla most frequently mention customer service, oem parts and fast delivery. Partzilla ranks 4th among Motorcycle Parts sites.
Ordered a rear tail fairing and a speedo. Tail fairing didn't take too long, but the speedo... I paid expedited for both. Speedo said ships in 3-6.7th or 8th day, I'm notified that the item is backordered and won't ship for another 2 months. I hope it comes earlier and they just under deliver to beat expectation. $520 in limbo. Ughh
I have used Partzilla 5 times. They have been spectacular in each case. One shipment got lost by UPS and they took care of it. Buy parts for 4 wheeler and ATV side by side.
Hi Todd,
We appreciate the kind words. We are always trying to make ordering from us convenient and easy and we are glad to hear your experience went as smoothly as you had hoped. We look forward to your next order.
It took nearly a month to receive the part I needed get my bike back on the road. The riding season is mighty short in Minnesota. This lethargic service made the riding season even shorter.
Hi Joe,
We completely understand your frustration and we are sorry we couldn't get you your parts sooner. We are doing the best we can under challenging circumstances to protect the safety of our workers and manage customer orders as quickly as possible. We hope you make the most of the riding season and have a great time on your bike.
I ordered a part for my motorcycle was told it would ship on a specific date I even paid expedited shipping to get it within 1-3 days it is now almost 2 weeks later and I have recieved nothing I check the website it now says order is being processed for 3 days I call both customer service numbers and after their automated message I get hung up on there's no email address on the website which the automated message says to contact them by it is ridiculous that I paid 11 dollars more to expedite my shipping and still 2 weeks later have recieved nothing this will be the last time I ever order from this company
Hi Matthew,
We are sorry to hear about your recent experience with us. As you know, parts are taking longer to arrive from the manufacturer and are being delayed due to factors beyond our control. We are taking precautions to protect our employees' health and we are working with reduced staff and with 6 feet of physical separation. We sent you a direct message so we can look into the status of your order. We appreciate your patience and we are sure your parts will arrive shortly.
Partszilla helped me with Many Many parts to once again ride the Love of my life a 1983 Eddie Lawson Replica! I will always use them for my other 2 bikes as well
Hi Steve,
If there’s a part you need, you got it. Here at Partzilla, we have every part imaginable, from Sea-Doo to Kawasaki to Suzuki and Polaris. Our amazing selection and customer service are what brings people back. Thanks for your nice review, we are glad that you are happy with the service you received at Partzilla. We look forward to your next order!
Shipping method sucks for what you charge. Maybe try a different company other than USPS for what i was charged for shipping order should have been overnight delivered.
Good morning Chad,
Thank you so much for reaching out to us. USPS is the most cost effective for standard shipping, expedited would have been $3 more and overnight would have been UPS at $35 for this order. We apologize for any inconvenience. If you have any other questions please do not hesitate to contact us. We appreciate your business and hope you have a great day!
Lost some parts on my son's dirt bike, went on the site, input my information and located them on the schematic. Ordering, shipping all made easy and convenient for the DIY. Thanks much partzilla.
These folks are incredible! Couldn't get along without them! I love their site and their available parts just can't be matched by any other site! Love Partzilla!
Hi Melvin,
Thanks for your amazing review! We work hard to keep our website up to date and customer friendly to help you find what you need to get back running. We have the largest selection of OEM boat parts of anyone online and we make it our business to have even the hardest to find parts for our loyal customers. We look forward to working with you in the future.
BUYER BEWARE, IT TOOK 10 DAYS TO JUST GET A O RING FROM MY HONDA. THEIR SHIPPING IS A JOKE, THEY FIRST GIVE TO UPS. THEN ONCE UPS GETS IT TO CALIFORNIA UPS GIVES TO USPS. THEN USPS HAS TO SORT THE PACKAGES AND THAT TAKES ANOTHER 4-5 DAYS. DON'T ORDER FROM THIS COMPANY
Had all the parts I needed in stock for my kawasaki and had to contact support through chat. They responded quickly and gave the correct part numbers.
Had the parts we needed. Was difficult to figure out from the parts diagram but that's not on Partzilla that is on CanAm. All in all got what we needed.
I needed a part for my motorcycle and I ordered it, got it fast and it was a perfect fit.
Leaving gas cap ay pump can really be costly and that this review needs to be at least 50 caracters to be valid nad thank you very much for my review.
Ordered parts on June 6 and still in "preparing order" status. Called customer service multiple times. When I initially called June 13, I was told that parts were actually out of stock, (listed as in stock when ordered) but rest assured they were restocked on June 11 and going to be shipping out "right after my call." Waited until yesterday, June 17, to call back and the gentleman I talked to gave me the same line " Parts were out of stock but luckily came in on Saturday, and I would be getting a tracking number following the call." Today I called again saying I have not received a tracking number and the parts are still in "preparing order status." The lady this time said my parts were "being boxed as we spoke but it will cost $120 additional for shipping." I said "I ordered straight from the website and the order ticket said free shipping, as did some of the other promo material on the website and that these parts were pretty common components and free shipping was unmistakably offered when I submitted my order and clearly this couldn't be such an oversight, but rather gross negligence." I am supposed to be getting an email" explaining shipping today as well as a call back but am not holding my breath. Truly and utterly unbelievable.
Hi Anthony,
We are sorry to hear about your experience. I have direct messaged you and we will escalate this internally.
I found the entire ordering process very easy! Logged on, listed my quad make, model, year, selected the category, found the headlight lamps I needed, placed the order, lights showed up 3 days later!
My only problem was I pay extra to get my delivery quick but UPS take forever to do my delivery.
You guys need to make sure your delivery providers complete the expectations this fast deliveries.
We enjoy the best customer service with Partzilla. The staff is knowledgeable and efficient, helpful and always make us feel appreciated.
Thank everyone for great service.
Part came in damage/apart/took two weeks to receive new one/canceled ordered/no refund two weeks later called customer service the will send to info to credit dept/still no response/still no refund as of 8/11/2020/ canceled first part on 7/23/2020 second part returned and they received on 8/03/2020 and still no credit payment back yet/ called number of times said 3 to 5 days and then said 5 to 7 to be credited my advise use Rocky Mountain ATV/MC and get better service
Hi Rich,
We understand your frustration, and we apologize for the inconvenience. This has been a busy time with additional challenges presented by the health situation and we are doing the best we can with reduced staff and extra precautions to keep our employees safe. With that being said, we want to make things right. We are sending you a private message now so we can resolve this immediately.
I've ordered many types of parts over the last few years and have always had a great experience with customer service, delivery times and quality of the part I ordered. Prices are great too.
We are so glad to have customers like you. Thanks for your valued feedback, we look forward to seeing you order from us again!
- Visit Website
- Albany, GA
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Timothy,
We understand your frustration and it always is upsetting to us to not be able to deliver on time. We are reliant on updates from the manufacturer and we will send you the latest information. If you have still not received your part by then please contact us at Loyalty@partzilla.com with your order number and we will have a customer service representative be in touch with you.