Overview
The company has established a generally positive reputation, highlighted by its competitive pricing, fast shipping, and a user-friendly website that facilitates easy part identification. Customers appreciate the quality of the products and the effective customer service, often noting the helpfulness of support staff. However, some concerns have been raised regarding packaging issues and the occasional receipt of used parts. Overall, while the majority of feedback reflects satisfaction with the purchasing experience and product reliability, attention to packaging and quality control could enhance customer confidence further.
This summary is generated by AI, based on text from customer reviews
I order few oil seals from them, because eBay havent in stock til last week so I decided to order from partzilla. Let me tell you that was a big MISTAKE! Two weeks later and I still waiting and waiting. And I order from EBay and guess whos come first. Yep the one from eBay all way from California. I will never order something from Partzilla
The web site will state they have the parts. When you call a rep, they too we state they have the parts, But after you order and purchase them they will send you a message stating "your order has been delayed due to availability and its going to take a month before you will receive your order". Then if you call them they tell you "you cannot have your money back," because I'm an unruly customer. A month later when I receive a message stating that my order has been shipped they don't provide me with a tracking number and refuse to give me one when I call to get one. NEVER AGAIN
Hi Jonathan,
We just sent you a direct message. We hold ourselves to a high standard and we are sorry your order experience didn't go as planned. We hope we will be able to resolve this and make things right.
I usually buy parts for ATV. I find the diagrams to choose the original correct parts. I have not had any inconvenience... I recommend this store. I have compared prices with others online, parzilla sells cheaper
Hi Emil,
We are glad to help you with your repairs. We are proud to be unmatched in our excellent customer service, and state of the art distribution of OEM parts and accessories. Partzilla is your resource for affordable, fast shipping to 120-plus countries worldwide, and free fast shipping on qualifying orders within the U.S. So for future reference we also ship to Canada and anywhere else you might be and in need of authentic OEM parts. We hope we can become your go-to OEM part dealer, with our amazing selection of parts and amazing prices (up to 80% below retail) we are hard to beat.
I ordered an exhaust gasket for my bike last week and it apparently shipped on 2-2--24. It is now 3-1-24 and has said it will arrive every night this week starting Monday. Still no gasket. VERY UNIMPRESSED as this the first time ive ordered from you!
We do apologize for any inconvenience this may have caused you. Please reach out to our customer service team and we will be glad to assist you with a replacement or refund. We hope to hear from you soon.
From the time of call to the arrival, GREAT EXPERIENCE! I'll be first to say I prefer to order my parts by speaking with another person and that was how it started, unfortunately I forget the ladies name who I spoke with, hats off to her she knew what to ask and how to help me. Price was Right in line, delivery was on time. Will have us opening the door to another day of fun on the trails. Thank you and will for sure be calling again.
I am excited to hear you had an incredible experience! Thank you for taking the time to share your review and we look forward to your future purchases, Shad.
It seems like nothing is accurate. When I first starting using them to buy one parts there's was a guy that was rude to me. I called to check inventory on a product and he stated why don't you use the website it would show you what we have availabile. So I then order more stuff and it took forever to come. I called asked for a manager and got with Matthew Brown which is an assistant manager. He corrected for me and all. This week I ordered parts do that I can work on my bike and a client bike. I order clutch for a client which they was all in stock two days ago and they yet to still have gone out and I have paid for expedited shipping smfh. I also put I. My order which everything said it was in stock just got shipped out yesterday due to there was a part not in stock and mind you I placed my order on Monday and I paid for expedited shipping. I didn't get a call about a part not in stock etc this will be my last time using them though
Hi Corey,
Thanks for your feedback. We are glad that Matthew Brown was able to correct your order for you. Sometimes parts arrive later than expected and we hope there was minimal inconvenience. We hope you will give us another chance.
Went to this site found the parts I needed. Some parts said out of stock thank God I didn't need those. Ordered my parts paid the 9.95 for FAST shipping. Well after 5 days checked the status and it said one of the parts wouldn't be available for another 3 days. Didn't say anything was out of stock when I ordered. Guy told me they could have had the parts when I ordered them but they could have been sold the same day? Hey, guys stop running your business like the flintstones and buy a computer! That way when someone orders the part and PAYS for it the part gets deducted from inventory! Well anyway I ordered parts on the 5th it's the 14th now bought the parts on amazon ATV is back together guy told me I couldn't get a refund because the parts are sitting at the warehouse guess you haven't heard of filing a fraud case with the bank for products paid for and never received!
Hi Daniel,
We are sorry to read your review. We can't imagine a scenario where we wouldn't offer you a refund for products you have paid for and not yet received. We sent you a direct message so we can get your order details and look into the status of your parts.
I spoke with s representative for a long time, trying to figure out the exact part needed for my boat. I was never rushed, the rep took his time and placed the correct order. Thank you.
Paid for expedited shipping just to get an original update thats says the 9th of January a second update stating the 16th of feb and a third one stating the 20th of march my son is so upset! And so am i! Then the refund takes 3-5 days! I will never purchase anything from this horrible $#*! company again
The individual assisting me was extremely courteous and helpful looking up the parts I required and explained in detail what was included with the completely assembled lower A-frame so I did not have to order additional parts.
I'm pleased to hear our customer support was so polite and knowledgeable. Thank you for sharing your 5 star review with us.
I ordered a replacement fender for my Goldwing. The part is already colormatched. Easy to find and order... and easy to pay with PayPal. Great price, free shipping and it came to me the next day. Also, very impressed with the packaging... double wrapped in bubble wrap and packaging Styrofoam, as well as being cushioned and protected in the box. I will head here first for my next order!
We are glad to hear that you are happy with your order Thanks for your valued feedback, we can't wait for you to order from us again!
Paid for fast service (first order (11-*******) was a bit late. Made a second order (11-*******) ordered on Friday the third by their email was to be shipped Tuesday the 4th, did not. Called Wednesday the 5th no answer no call back. Called Friday the 7th and waited on hold for 3 hours 7 minutes only to be hung upon without acknowledgment.
Order #: 11-*******
Date Ordered: 05/02/2020
Payment Method: Other
Standard
Shipping To:
Order Details Ordered Ext. Price
1D7-8353E-00-00 CASE, METER UPPER (Yamaha) $221.82
Available Tuesday, May 05,2020
1 $221.82
Subtotal: $221.82
Shipping: $0.00
Tax: $19.69
Order Total: $241.51
Hi Richard,
We understand your frustration, and I want to apologize that your initial call went unanswered. A 3 hour hold time is not acceptable and we have seen significant improvement in hold times over the past several days as things start to stabilize. Orders are taking several more days to arrive due to COVID-19, so your patience is really appreciated. We contacted you via private message to share the latest shipping update.
I ordered a battery for my ATV and the order confirmation indicated it would be shipped in 2 days. After 4 days I checked and it was now back ordered. I inquired and after a 2-day delay, they replied that they had no ETA. I requested a firm ETA or a refund and they then said that the original order was "lost" and that they had to reorder and that it would be 5-7 days before they got the battery then they would have to ship it to me. I canceled the order for a refund. Save yourself the grief and spend the few extra $$ to get the part from a reputable source, the story kept changing which to me indicates they are not a trustworthy supplier.
The part that I needed was easy to find and order on their website. It arrived within the expected delivery date and was extremely well packed.
I'll also add that when I need to find the name &/or part number for any of my ATVs, Partszilla is my go to website.
Easy order process. I even received 20% off at checkout. Shipped quickly. Part was exactly as advertised.
I would definitely buy from Partzilla again.
Partzilla are the best! I'm very satisfied with the service and attention.
I made a lot of orders and allways they offer the best price and delivery time.
I'll make more business with they because I'm very conform!
Thanks for leaving a review. We really appreciate customers like you, Partzilla's got your back for any parts you'll ever need.
I purchased a gasket for my 06 R1 muffler. The part that came in was wrong. I took it out of the package so i can take pics to show the the vendor. Sadly when i called to find the right part, i was tld theright one is not in stock and i cannot return the product because its out of the OEM package which was just a plastic wrap. So in essence i dont have the right part, i cant return the wrong part, I dont have any refund and i wasted my time only to lose money for nothing.
Thank you so much for reaching out to us. Do you happen to have the plastic wrap it should be in? We apologize for not having the correct part in stock for you. If you have any other questions please do not hesitate to contact us. We appreciate your business and hope you have a great day!
I ordered parts that were apparently in stock only to find out after i ordered they weren't. To add to this the delivery date moved out twice. I contacted Partziila to request they send out the in stock parts and then the delayed parts later at their cost, as this was their fault, but they refused. Very disappointed and won't be using them again. Buyers should be aware that even though Partzilla might say the items are in stock they actually may not be.
Hi Andrew,
We are sorry to hear you were disappointed with your order experience at Partzilla. We try to be as transparent and clear as possible about our shipping policies. Whenever a part on our site is listed as "In Stock" then you can be sure the part is in our warehouse and ready to be shipped immediately. On the other hand, whenever a part is listed as "Ships In... Days", this means that we do not have the part in one of our state of the art storage facilities and that is the estimated time it will take for the order to arrive at our warehouse. We rely on the manufacturer's shipping estimates and despite our best efforts, sometimes the manufacturer comes back with inaccurate information. We hope you will give us another opportunity.
Ordered the wrong part for my wheeler. Had to pay for shipping both ways. $30 to return a $60 part. I figured a company this size would be able to work with their customers but that's a big no lol
Thank you so much for your feedback. We have reviewed your order and found that the part number on the order was provided by you, when placing the order. Due to this, Partzilla does not offer a return label. When Partzilla is at fault for an incorrect item being received, we issue a prepaid return shipping label. We also have experience part technicians available to assist you with verifying the correct part is ordered the first time.
Better action than a Bruce Willis movie,
But with less lethality and gunfire.
Found my parts (that were hard to find) at a better price than the ripoff dealer, and received them faster than the ink on the printout could dry.
Hi Bob,
We agree completely, no gunfire or lethality here, just 100% premium OEM parts. We are very glad to help and we appreciate the positive review. Happy Holidays!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Victor,
We are very sorry that you are unhappy with your order. Please contact us at loyalty@partzilla.com and we will see how we can help solve the issue at hand. We hope you will give us another chance.