Overview
The company has established a generally positive reputation, highlighted by its competitive pricing, fast shipping, and a user-friendly website that facilitates easy part identification. Customers appreciate the quality of the products and the effective customer service, often noting the helpfulness of support staff. However, some concerns have been raised regarding packaging issues and the occasional receipt of used parts. Overall, while the majority of feedback reflects satisfaction with the purchasing experience and product reliability, attention to packaging and quality control could enhance customer confidence further.
This summary is generated by AI, based on text from customer reviews
Lies and more lies. I ordered a CPS due to it being available and delivered in less than a week. After I ordered I recieved am email saying it would be to week. Finally another email saying it would be available for a month. The website still promising 3 days. When I cancelled the order, I was told there is a 15% restock fee. The business is a giant scam. I doubt there is a warehouse anywhere. Everything is promised in 3 days, but then ordered from the factory.
I have a 2004 Yamaha Roadstar, and have often bought parts from Partzilla for it in the past. I paid a fair price, with fair priced and fast shipping. I have bought from them in the past, and will continue to do so in the future.
Hi Jeff,
We are thrilled to hear that you were able to find the parts you needed on Partzilla.com. We're glad we could get your 2004 Yamaha Roadstar parts to you quickly so that you could get back to doing what you love! We look forward to working with you in the future!
Really not sure why I have to wait for items that are in stock because of items that are not in stock. I need these parts to finish someones cart. The ones that are in stock I need so I can keep working on the cart.
I've ordered a lot of parts over the past few years from Partzilla for many different makes and models. Partzilla has always had fair prices and fast shipping. Partzilla really impressed me with their customer service when I had an issue with a new carburetor leaking fuel (not they're fault) and they expedited another one out right away. Thanks again Partzilla. I have to admit I was kind of bummed when I went to purchase some parts for my son's KTM dirt bike and realize Partzilla does not carry KTM parts.
Hello Ron,
We take great pride in our customer support team and we’re glad to see that you appreciate them as well. We always try to give our customers the best experience possible. We can’t wait for you to order from us again!
Ordered a oil pressure switch on July 1st 2023 that was reported as "in stock". Received an email from Partzilla saying the part was back ordered and they would not have it to ship until July 12. I emailed Partzilla customer service on the morning of the 7th of July asking them to cancel my order and to refund my payment method. At 1:56am on Saturday July 8th I receive an email from Partzilla saying my order has shipped and finally I receive a response from customer service at 9:45am on the 8th saying they are unable to cancel my order because the order has shipped. The moral of the story is "Don't trust Partzilla when they state in stock" and if you want your order shipped asap, just ask for them to cancel the order. I will gladly give my business elsewhere as those that run a business this way do not deserve business at all. Best of luck and hope this review helps.
We do apologize for any inconvenience. We have reviewed your order and found that the part order arrived sooner than expected. Due to this, your order was shipped as soon as the part arrived. The order was shipped earlier in the day on 7/7/2023 (11:27 AM). The tracking emails are sent overnight, after the packages have left our facility. We do apologize that we were unable to cancel this order for you. If you would like to return the order, please reach out to us directly and we will provided a prepaid return shipping label.
We just received on order that took over a week to ship and are waiting on Seder we placed before that that has not shipped yet.?
Not sure why but are waiting patiently
Steve
Shipping was fast, selection good, price and S&H is high. I think the break over for free S&H is 140 dollars. If it was more like 50 dollars I'd shop here more.
Hassle free ordering, item arrived with notifications ahead of arrival.the agent who took my order took time to check my vin # from the moto to make sure it was the correct part. Great service!
I ordered dozens of small parts for my TRX420 FM. Everything was in stock. Shipment was very quick. I'm very satisfied. One of the best features of the website is the part number groupings of similar/related parts. When you have a large pile of tiny parts baggies in front of you it is easy to forget what part of the ATV the part is for. By typing the part number in search bar it shows all the related parts and "you go oh yea that's the so and so for the steering column. Great feature.
Jeff
*******804
I can't say enough about the two people I spoke to that helped me with my order. They were great. Your prices are a bit high, but if that's what it takes to keep great employees than it's worth it.
I was nicely surprised how easy it was to get the part I needed. To top that off the part was an original OEM and it came a day earlier. I will be buy my parts from here going forward.
I ordered three replacement carburetor jets on August 13,2023. Two weeks after I placed the order I still had not received the Jets so I checked online with partszilla and it showed that one jet was back ordered. No one informed me that the order was sitting still and no delivery date was given for the replacement jet. I sent a request to cancel the back ordered item and please send the remaining items to me ASAP. Today is September 8,2023 and I still have not received the two Yamaha Main jets for my golf cart. I received a tracking number for the United States Postal Service, and I think I could've ridden my bicycle to the warehouse faster than waiting on the Postal Service. Companies should take notice of larger groups like Amazon, who deliver immediately and cheaply. If Amazon ever start selling OEM Japanese parts, it's gonna shut down all these other groups.
Out of stock items are notated with a lead time on the product page and again at checkout. Unfortunately there is no way currently to link our system to the manufacturer, therefore, all ETAs displayed are best estimates, based on average time it takes for parts to arrive to our distribution center. Once we place the order with the manufacturer and receive updates, we send those out via email. Our records indicate this package was delivered on 9/8/2023.
Ordered part from them and received different item. I called them to return. They were arrogant and unproffessional laying the blame on my ordering the wrong part. Luckily I had taken a screen shot of the order and there incorrect parts layout. They treated me with suspicion until I offered to send it to them. When they received it they decided to issue a refund but were going to still charge me a 15% restock fee. What!? Because of their mistake I have to pay? I again made my case and after lengthy lectures of their infalability and posturing on their part I got them to waive it. Guess they get the last laugh because they still charged me shipping as it originally qaulified for a free shipping because of other parts I ordered with it. So Im still out $20 bucks because of their mistake and screwy system. If this sounds like fun to you, order away. Me I'll be giving my business to companies that value the customer and their FUTURE business.
Paid extra for "expedited shipping", watched the order sit in "processing" status for a week, caught nothing but attitude when I called to see what was up. Never again.
Hi Aaron,
We are surprised to hear that you didn't receive the kind and efficient service that is expected of our amazing customer service team. It seems like a few unfortunate accidents coincided with each other to make for an experience that does not properly reflect the work that is done here. If you still haven't received your parts please contact our customer service number again and we will make sure that they deal with this properly. We hope you will give us another chance to show you what Partzilla is really about.
Paid extra for 2 day shipping and these jokers want to wait 3 day to ship it that is unaccetible. My part was expected to arrive fri. So I could ride this week end, Nope thanks alot. That will be my first and last time ordering from these people and any one thinking about odering should look else where if you dont want them to ruin your plans. Wish i had checked the rest of the reviews before ording i would have know what to expect every one says the same thing
I'm not a very computer savvy person, I was able to call and actually talk to a human about processing my order! I don't remember her name, but she was super helpful in getting my order placed.
I have been reading these reviews and don't understand how I have NEVER had any issues with Partzilla. My only complaint is when I ordered an OEM Polaris part, they didn't have it in stock and had to wait for Polaris to ship it to them, and they never told me about a delay. However, now that I know that they don't stock ALL Polaris OEM parts, I understand. Any time I have emailed them with a question, they have always gotten back to me within a day. All parts I have ordered that have been in stock have taken three days from order to shipped to my front porch. I don't understand all the negative reviews. They are still, mostly, cheaper on most parts than other stores/websites.
Ordered decals for a jet ski on July the 14th get ship notification (UPS) on the 20th track the package and says sticker has been generated and has not left the warehouse. They took my money on the 15th. E-mailed them three times, 0 response, called there customer service number and was told I was 115th in line with a 1 hour+ hold time, did not wait. Today is July 28th and I still don't have my order and may never. I would have given them a 0 rating but that was not available.
Do yourself a favor and purchase from a real company, any company that has 115 customers on hold for problems with their orders should be avoided.
Hi David,
We are sorry to hear that it is taking so long for your order to arrive. This has been a busy and difficult time and we are having to stagger our workforce for safety reasons which has resulted in unfortunate delays in call handling. In the meantime, please understand we are doing everything possible to deliver on time and your order is very important to us. We sent you a direct message and hope to hear back from you as soon as you can.
I ordered 2 parts and unfortunately it turned out 1 was out of stock. Partszilla refunded me immediately the following day. Appreciate the transparency
Im pissed said available 3 days from purchase of seat then put it a month out just ordered oem fuel tank said ships in 2 to 3 business days after ordering it said availabe july 27th wich was the third day now its telling me 71 to 76 days if i cant get ahold of them by phone will file a fraud account on them i will add photos of proof next review
Hi Barry,
This is a difficult time for all OEM dealers and online retailers, but that is not an excuse for a two-month delay. We promise to do better in the future. We sent you a private message and we hope to hear back soon so we can look into the status of your order and update you with a proper ETA.
- Visit Website
- Albany, GA
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Donald,
We are sorry to hear that you didn't have a great experience with us. We stock hundreds of thousands of parts and sell over a million genuine OEM parts for motors that were built in the '60s to present day.
Unfortunately, this means that to maintain a huge selection we can't have every part in stock. When a part is ordered that is not in stock, we order it from the manufacturer, most of the time the part is shipped within a day or two but sometimes even the manufacturer doesn't have the parts.
We always would like to be as transparent and upfront about shipping times as we can, but we are only given limited information by the manufacturer. We hope you better understand what happened with your order and you will give us another chance.