Overview
The company has established a generally positive reputation, highlighted by its competitive pricing, fast shipping, and a user-friendly website that facilitates easy part identification. Customers appreciate the quality of the products and the effective customer service, often noting the helpfulness of support staff. However, some concerns have been raised regarding packaging issues and the occasional receipt of used parts. Overall, while the majority of feedback reflects satisfaction with the purchasing experience and product reliability, attention to packaging and quality control could enhance customer confidence further.
This summary is generated by AI, based on text from customer reviews
The customer service is horrible. They do not help with products the contrary to other motorcycle stores. They do not have the knowledge of the parts. They transferred you from person to person when you called with a problem. They just sent me a washer instead of a magneto gasket. Do not buy from because they do not care.
Do not trouble your self with ordering from Partzilla, I ordered small parts from them on 12/14/15, called to check my order on 12/18/15, they cannot track the package, even though they provided a tracking number for USPS, placed it on UPS tracking page. I seriously think it never left Albany, GA. However they have my purchase, my money, but no product to me, except more lip service from inside sales & supervisors.
These people taut Speedy delivery, """ don't count on it """, the old saying Buyer Beware applies here!
Order placed 21 days ago for 'in stock items'. Shipper lost package, and informed Partzilla several days ago that order is lost in transit. When I request a refund or reshipment, they say they cannot do that until shipper confirms package is lost. I have confirmation from shipper that partzilla has already been informed. Partzilla customer service will not return emails or return calls. Will use all documentation obtained to pursue FRAUD if necessary.
Customer service responded to this online here, but still will not reply to my email or return call as they said they would. Still no refund or replacement order... apparently customer service is too busy replying to negative reviews to actually serve their customers... as in customer service! If any attorneys read this and are motivated, please help!
I am a bit disappointed with the advertising of shipping being"FREE" with a purchase over 150.
I ordered a fender for a 05 Honda TRX for 260, and they came back with shipping for the piece and other items at an additional $431.
I could see a reasonable charge for an awkward item like that but 431. I even split the item off in its own and you still wanted and additional 175.
Both of these charges seem quite excessive.
I would be willing to pay a reasonable amount for the item but hundreds of dollars?
The item is awkward but extremely light in weight.
As you mentioned, our shipping policy stipulates that shipping is free for orders over $149.00, except for items that are heavy in weight or large in dimensions. These items may incur additional shipping charges, as outlined in our shipping clause. It can be challenging to provide accurate shipping quotes at checkout for such items, given the variability of each order. We do apologize for any inconvenience this may have caused. Please feel free to reach out to us directly if we can be of further assistance.
I have wait for my parts for 3 weeks. Told me in being 3-5 business days. I have wait for my parts for 3 weeks. Told me in being 3-5 business days.
I have wait for my parts for 3 weeks. Told me in being 3-5 business days. I have wait for my parts for 3 weeks. Told me in being 3-5 business days.
I have wait for my parts for 3 weeks. Told me in being 3-5 business days.
Hi Stas,
We are sorry for the delay we will escalate this and see what can be done.
I was able to find the parts I needed. However, I tried to cancel my order about 4 hours after placing it because I found the part locally. I was told the order was already "in process" and I could not be refunded. It then took almost 5 days to recieve it. I was mostly frustrated I couldn't cancel the order and had to wait as long as I did for the part. I did appreciate they use genuine OEM parts though.
Thank you so much for reaching out to us. We apologize if the processing time was too quick for your order. If you have any other questions please do not hesitate to contact us. We appreciate your business and hope you have a great day!
Would leave zero stars if it was possible. Ordered/paid on 2/25/2014, as of today no parts! If you have over a month to wait for parts then this site may be worth it but not for me. You will be told over and over that your parts are in "picking" and will "ship today", but its just a story to get you off the phone. Last I heard one of the parts may be in on 3/21. But I was told it would be in on 3/3,3/6,3/11 as well. I didphone the manufacturer to see if they were out of stock but they told me that they have been in stock.
I ordered a part, showed in stock. Parztilla advertises ships within 24 hr. It's been nine days order status still show preparing order.
I went to the online chat to cancel the order and got disconnected from the chat after waiting 30 minutes. Then I called customer service waited 40 minutes to speak with an agent and all of a sudden my order is on a truck and cannot be canceled. Never again. BEWARE OF PARTZILLA!
Thank you for bringing this to our attention, we're sorry that you experienced these issues. Our goal is to always have orders shipped within 24 hours and we apologize for the delay in your order. We would have been happy to help cancel your order over the phone or through chat had we been able to connect with you. Thank you for your business and we hope that you'll give us another chance in the future.
Just need better feed back when parts are not going to ship that day. I payed for two day delivery and didn't receive the part because of backordered I would not payed extra if I knew that cost me extra and still waited two weeks
Hi Jody,
We are very sorry if there was any miscommunication between us, we will take your feedback very seriously and work on improving the communications.
I finally received an email saying that Partzilla was working on my order but still no parts as of 5pm July 13. In the meantime in order to get my Honda ST90 project rolling I ordered many of the same parts from Beatrice online and they arrived 2 days later! I'll have some duplicate parts but that is the price of the lesson I learned. I wonder if Partzilla gave that Honda Grom away in the contest they were having?
Thank you for your review. I am sorry to hear that you had such a negative experience with Partzilla and our order update process. We take pride in our products and services and want each and every customer to be satisfied with their experience.
I would like to apologize for the inconvenience you experienced and can assure you that we are working diligently to improve our systems so this does not happen again. If there is anything else I can do for you, please do not hesitate to let me know.
I ordered and paid for parts for my Honda ST90 restoration project on June 23rd and as of today there has been no communication, no parts picked yet and their CHAT NOW is shut down due to unforeseen circumstances. I'm concerned but yet I keep getting advertisements online.
Buying parts from partszilla, was easy for me, the site was easy to use, plus they had the parts I could not find anywhere, at a great price. Shipping was quick. They have just about anything one would need for their motorcycle. I would recommend partszilla to anyone looking for parts for there motorcycle. Best site I have shopped on in many years. Thank you partszilla, You guys are great.
Thank you for the recommendation and wonderful review, Bill.
Ordered parts, shipped by UPS, Ups delivered somewhere, it stated "OTHER" on delivery location, called for hours waiting on hold. Got disconnected after over a hour ofbei g on hold, finally got ahold of someone. Very nice person on call. They initiated claim on delivery, ups contacted me. Told them no delivery was made can't find package. Now 14 days later Ups is still not finished with investigation. Tried to send email back to Partzilla and get same Covid response.
Hi Howard,
Please contact us at Loyalty@partzilla.com with your order number to assist with the UPS investigation into the missing parts.
As others stated since covid 19 partszilla can barely even function. I see so. E much lip service from csr on here but little action. So I'm leaving my review to warn you before you make the mistake others have.
The price might be better but the service isnt. I ordered 3 parts. One on back order. Now normally you would think the in stock parts would automatically ship out to ya know... take care of customers. Nope, had to call in to tell them how to do their job.
Next the parts in stock were marked as shipped but uos shows no status. So I wait on hd FOR AN HOUR to basically be told they have no idea and will "follow up".
You came blame covid all you want but rocky mountain has sent 3 orders in the time that you haven't sent one...
I dont think this company will be able to keep pace in today's competitive market. Spend the extra $$$ at revzilla, they actually care.
Hi Reece,
We are sorry to read your recent review. This is a difficult time for all online businesses and we are adhering to the COVID-19 working regulations so as to best protect our employees and our customers. We are doing the best we can to continue to ship parts out in a timely manner and we are sorry it has taken so long for your parts to ship.
We understand that customer service has been an issue and is critically important right now. We will do everything possible to provide you a more accurate update on your order. We are sending you a private message now so we can escalate this immediately.
Ordered two bolts for my bike -- their website makes you pay extra for 2-day shipping. Has been 8 days now and no parts. UPS tracking was saying I was supposed to receive parts today (8th day), and now UPS tracking is saying: "As requested by the sender, UPS has transferred this shipment to the local post office for delivery to the final destination." -- estimated delivery in now on the 11th day.
I should've just gone to the dealership and got the part I need.
I ordered a wiring harness for my gsxr 750 said it would ship in 2-3 days its now been 8 days about to go on 9 i just wanna be able to ride my bike again but unfortunately i cant till it gets shipped to me not gonna give it a 1 star YET till we see how much longer it takes to get here anything over 2 weeks imma have to come back on here and change it. It is my first time using partzilla and i still have much more to buy hopefully next time it wont be this way. Edit: well just got an email saying itll take a month for my part so yep dropping it to a 1 star
Hi William,
Our philosophy is and always has been that you should ride your bike like it was meant to be ridden and when gravity inevitably happens, you can call us up to help you fix it, then get back riding. We want you back on your bike as much as you do and we are sorry that your order has been delayed. This is not the quality that customers have come to expect from us. Sometimes we just don't have a part in stock and it takes longer to arrive than expected. We hope you will order from us again and give us another chance.
The part I ordered was exactly what I needed for my 1987 Honda. The E-mail that Partzilla sent went to my Spam Folder and I didn't realize this until I called and spoke with a nice sales lady. The part arrived the next day and I got it installed. Thanks Partzilla, I will be using you again.
Polaris dealers have had the injectors that I needed on back-order for months, no ETA when they would have them in stock. Partzilla had them and delivered to my doorstep in three days.
I messaged staff to get a part number for e brake pads.since there were several models in the year of my old rino.they got rite back to me after providing them with Vin. Ordered pads
I work for a snowmobile outfitter and can order parts directly from the manufacturers. However, these manufacturers do not give expedited shipping options and I needed a part FAST to have my machine ready to guide on for the upcoming weekend. Partzilla delivered! I was able to have the part I needed delivered in rural Colorado in about two days, and had great communication from Partzilla's customer service team regarding my order as well. If you need something quick, Partzilla doesn't wait around to get your order out the door. When I need a part ASAP, I'll be ordering from Partzilla from now on!
I've always had good luck ordering from Partzilla, Parts show up quickly and my orders have always been correct. Having 3 bikes a SXS and ATV, doing all my own work I purchase a lot of parts online. Partzilla is one of my trusted goto suppliers for parts.
On behalf of all of us at Partzilla, I would like to thank you for sharing this great review about our company! We are thrilled that you enjoyed your experience. We will be sharing your feedback with our team.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi JB,
We have sold over 3 million OEM parts on Partzilla.com, we have delivered without issue thousands upon thousands of orders to customers. We are sorry that your experience with partzilla was unsatisfactory but you should know that your experience is not very common. We will do what we can to make things right and we hope you will update your review.