Overview
The company has established a generally positive reputation, highlighted by its competitive pricing, fast shipping, and a user-friendly website that facilitates easy part identification. Customers appreciate the quality of the products and the effective customer service, often noting the helpfulness of support staff. However, some concerns have been raised regarding packaging issues and the occasional receipt of used parts. Overall, while the majority of feedback reflects satisfaction with the purchasing experience and product reliability, attention to packaging and quality control could enhance customer confidence further.
This summary is generated by AI, based on text from customer reviews
Like doing business with partzilla. All parts are shipped in a timely manner, and you get the right parts every time. Prices and shipping are reasonable. Will definitely shop with partzilla again.
Gary
Oberlin, LA
I first placed and order and received the wrong part. Then I looked deeper and noticed there were 2 part numbers associated with this certain part. I then ordered the other part number and once again was sent the same wrong part.
We have been in business since 2008 and have been buying OEM parts from another source and they were about the same price if not a bit cheaper but hard to deal with for returns and any product questions and following up on orders. I wish I had came on board with partzilla long time ago, they are very courteous and extremely helpful on the phone for whatever reason we make the call someone always answers and knows the answer... awesome place to buy parts from if you are an independent motorcycle shop and in need of OEM parts... Now I wish they sold BMW and Ducati OEM parts ;)
Hi Yaman,
Thanks for leaving a review, we really appreciate it. Our care for our customers makes Partzilla the go-to parts dealer for thousands of Powersports enthusiasts and OEM and independent dealers all around the world. We are glad your experience with us was great and we look forward to seeing you order from us again soon.
Been using Partzilla since 2020 when my wife and I purchased our 1st boat, a Yamaha AR195. I depended on Partzilla guiding me to what I needed and different parts since I was new to boating and had no idea what most of the parts were. Since then I'm sure I've purchased well over one thousand dollars in parts. I wanted to purchase the oil filter wrench to make my oil changes a bit easier and after getting the wrong part from O'Riely's and then Amazon, I thought I will order from Partzilla, surely they would know the right part for my boat. I got it and it was the same one that everyone else had been sending me. After spending close to an hour on hold and put on hold once someone got online, I was told "sorry, since you ordered it on your own and not with us on the phone, you could return it, but I would be responsible for shipping! Does that sound like good customer service? Now I've spent more money on shipping than what I paid for the part! I will no longer be using Partzilla for my boating needs. You are going to loose a customer over 5 dollars in shipping charges? I've been using B and H photo for over 40 years and not once have I ever paid for return shipping, period. That's why I keep shopping with them. BTW, you charged me 10 bucks for shipping. I was able to get it for under 5 bucks, that made me even more resolute to not use you again.
Bought a used buggy with a little over 5k, turns out I needed tons of parts to get it on the trail again, nice to have a oem store with everything in stock and quick shipping
Partzilla had the part I needed, two very small springs for my two GL1000 Timing Belt Tensioners. Shipping "expedited" was $12, and it took five or six days. I think USPS 1st Class would have been faster, depending on the packaging (box or padded envelope). But the parts were correct. Nonetheless, next time I order parts, I will check Partzilla and also a couple of competitors for less of a markup on shipping. A bit of greed, PZ.
I needed some engine parts for a kawasaki mule I had just purchased, they had what I needed, called and verified parts where correct, ordered parts, everything fit just like it should and I have it running again. Thank you
We are happy to hear the piston and rod for your Kawasaki Mule worked well and your vehicle is up and running. Thank you for sharing your great experience!
I have ordered multiple times from Partzilla and was very happy with their service, availability of product, shipment, user friendly internet page, and most of all, the prices. I will continue to use Partzilla for all OEM parts for my go-to getcycle.
Hi Thomas,
We have not only the best prices for authentic quality OEM marine parts online. We offer free speedy shipping and have an amazing selection of OEM parts. We are a one-stop shop when it comes to boat parts and accessories. We love our customers and we really appreciate this review, we look forward to your next order.
They don't have parts in stock when they say they do. So shipping is always delayed. When they do ship a part is likely to be left out. If they say they have a part and don't really have it, they hold your whole order until they get it or you have to pay shipping for both. They're a bit cheaper but don't use them!
I have ordered numerous parts from Partzilla and have always been happy with the quality and the time it has taken to receive my parts. I will continue to use Partzilla in the future for all my atv parts.
Hi Kim,
We are so glad to hear that you had great experiences ordering from Partzilla. We appreciate your loyalty, and we look forward to your next part order.
They don't send what you ordered then try to make it out to be your fault try to sell you stuff that you already paid for unacceptableIn all of my online purchases which is thousands I've never been treated so poorly by customer service what a joke never again I hope nobody else gets scammed by these people
I ordered 2 trim pieces for a yamaha golf cart, a trim piece for the right side and left side. In my initial order I received 2 right side pieces and no left side pieces. I called to get the order corrected and the customer service individual was polite and understanding. An order was created to send the correct trim piece and I received the correct trim piece in 2 days.
When I need to get the parts that I need.
I go to Partzilla.com to check for great prices and availability. I sometimes have to wait on parts that I might need that most organized dealers should not have in stock. I have no problem getting them though.
Hi David,
We really appreciate the 5-star review! We are glad your parts arrived and that they were exactly what you were looking for. Have a great day, we hope to see you around the shop again sometime soon.
Something has got to change as far a shipping costs because the parts I bought was 13$ the shipping was 10$ you figure it out and I ordered my parts on the 4/15/22 and today is 4/25/22 10$ for shipping and 10 + days now and still have not got my parts! What do you think I'am going to do next time I order parts? Probably not from this company next time I will just go with my local bike shop at least if I have to wait ten plus days I won't have to pay for shipping
We sincerely apologize. Unexpected delays beyond our control can occur when items are shipped directly from the manufacturer. It is always our #1 priority to ship all orders out as soon as possible.
The company is a company that does not take responsibility for anything, takes full payment for shipping, and after the product does not arrive months after the order, they are not ready to return the money. Be careful, be careful, be careful!
Ordering the parts was easy and simple. The parts arrived on time and was rapped good. I also had to return some parts and found that it was easy and trouble free also. I highly recommend partzilla for your oem parts and there competitive pricing.
This is a great place to find the parts you need for you motorcycle the web site was easy to use and I found the part to get my bike on the road I would recommend this site
Has the parts and is quick and timely. Great OEM parts and quick service and shipping. From oil filters to engine parts they have the parts in stock. I usually get express shipping as that means UPS who is quick.
Thank you for sharing your positive experience with us, Albert.
I attempted to purchase a $1200 engine from them on 10/21. The website wouldn't work so i tried to place the order by phone and was treated so rudely that i will never do business with them! WHAT A JOKE! I would never treat a customer that way. I didnt even get to spend a dime before they turned me away. The rep should be fired! He yelled at me and tried to make me feel stupid.
Hi Kris,
Our number one goal is for every customer to be satisfied with their order experience. We are so sorry to hear that you received such poor customer service from a member of our team. We have a highly trained and experienced customer service team and I am certain your experience was an anomaly, and I can assure you it will never happen again.
I restored a 1998 Honda TRX300 and most of the parts were purchased through Partzilla.
Shipping Time was exceptional. Sometimes I found a price a tad higher than others, but if you want it quick, get it at Partzilla.
Hi Michael,
Thanks for leaving a review. We are glad to help you in your search for the best OEM parts to restore your Honda TRX300. We know how important it is to deliver parts quickly and to give our amazing customers the shopping experience they deserve. We hope you are happy with your experience with Partzilla and you order from us again! Happy Holidays from your friends here at Partzilla!
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- Albany, GA
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Our agents are available to assist you Monday-Friday 9:00AM-7:00PM EST. If you need help, to locate the correct part, please do not hesitate to reach out to our team via phone at 877-473-4595 or you may chat with us via our website. We hope to hear from you in the future.