Overview
The company has established a generally positive reputation, highlighted by its competitive pricing, fast shipping, and a user-friendly website that facilitates easy part identification. Customers appreciate the quality of the products and the effective customer service, often noting the helpfulness of support staff. However, some concerns have been raised regarding packaging issues and the occasional receipt of used parts. Overall, while the majority of feedback reflects satisfaction with the purchasing experience and product reliability, attention to packaging and quality control could enhance customer confidence further.
This summary is generated by AI, based on text from customer reviews
Ordered a part for my motorcycle that the shop working on it was unable to obtain for almost a month in three days I had it. Shop got theirs on the same day and because I had not opened the package part zilla gave me a refund promptly when I returned it.
This is my go to place for OEM parts. If you know what you are looking for their inventory is large and reasonably priced for OEM parts. If you are looking for cheap knock off parts, don't look here, these parts are top quality. The only downfall is their online help. If you know what you need the parts diagrams have almost everything listed.
The moral to story is all's well the ends well. As a first time customer I was confused about the shipping avenue. At order time, the webpage said UPS which I thought meant United Parcel Service. Once I tried to track the order I noticed it use the term Mail Innovations that I think means the package was turned over to the Post Office. Nothing against the Post Office but because of this I was unable to track the package so I was not able to schedule my maintenance time accordingly. My recommendation is you simply state the order is going though the Post Office and cannot be tracked.
When placing my order with Partzilla, a Promotion on a Sweatshirt/Hoodie appeared. Expected as a result of 1st time customer. During checkout I was not able to confirm the Sweatshirt was included. So I followed up with your Customer Service on the Hoodie and they refused to help me.
Thank you for your feedback. It is our goal to provide great customer service. Our free giveaway is done once a month. One winner is chosen and the winner will be contacted by email. If you are in need of assistance with an order or have more questions please reach out to our customer service team. Have a great day!
I have used them several times and they all ways have the parts on hand and get it shipped out the same day or the next day and the service is great and they go out of there way to help you Thank you and I will be back for more parts!
Hi Billy,
Our customer service team makes every effort possible to make the Partzilla experience as easy and seamless as possible. If you ever have any questions about your order feel free to ask them anything. We hope you will order from us again!
I have been using partzilla for over 5 years and I have never had ant problems with them. I like using them mainly because they are located in Ga (where I live) which makes deliveries fast.
I have had many bikes to order parts for from all the major brands and from as far back as 1970s bikes and they always deliver.
The website is accurate and is almost as good as the old version and I see no reason why I would not continue to purchase parts from them.
The only thing that could make them 5 stars is if they would throw a coupon code my way every once in a while.
We are so glad to have customers like you. We try to make buying OEM parts as easy as possible and we are glad you are happy with your experience with Partzilla. We'll see what we can do regarding the coupon codes ;)
Ordered parts showing in stock and they weren't. Then they said they shipped and they haven't. They charge you priority mail then don't even ship. Calling CS is useless my number In Q was 1114 that right there should tell you this company is going in the toilet faster then you can flush them.
We're sorry to hear that you had such a negative experience with Partzilla, especially since your order showed as being in stock. Supply chain issues with manufacturers can cause delays and we apologize for this confusion.
Gave parts person the model, serial number, part name and the year and still received the wrong part. Don't know what to do now? Do I send it back and have to pay for shipping again and take a chance on getting the wrong part again?
I do apologize there was an issue with your order, I see that a return label has been provided for you to return the part. If you still need assistance, please let us know.
Thanks partzilla for the great experience. I tried to order from online and somehow ordered the wrong part so I called and I had the right part the very next day. A+ in my book! I think it was Mandy was VERY helpful getting my order right. Thanks partzilla!
Ordered some Sea Doo dock bumpers, website indicated ships in 1-2 days. Couple of days later I find out they will be available on Friday, once Friday comes and goes I reach out and I am told they (Partzilla) are getting their supply from BRP on Monday and my order will ship Tuesday, it doesn't but on Wednesday I get an email like I had just ordered indicating part will be available on Friday. During all this time website still says ships in 1 or 2 days. Partzilla was quick to charge my credit card but I'm regretting this order. I've waiting 45min on chat hold before giving up so I have no idea if my order will actually ship. The price was about $20 cheaper than other places but this delay in shipping has resulted in way more than $20 in dock damage to my jet skis. But I guess that's my fault for wanting to play with my summer toys in the summer.
Thank you for your review of Partzilla, and I'm sorry to hear that you have had such a poor experience. Our goal is to always ship orders as quickly as possible and provide the best customer service possible.
I would like to apologize for the delay in shipping your order. We are currently experiencing a high volume of orders and our team is doing their best to get them out as soon as possible. I understand how frustrating it can be when an order takes longer than expected, and I appreciate your patience.
If there is anything else we can do to help make your experience better, please don't hesitate to reach out. We value our customers and want to ensure they are happy with their purchase.
I have been ordering through partzilla for 5 years. I will continue making them the first stop for all my OEM ATV and SXS parts. Easy to navigate website, excellent customer service, and next day shipping options are just a few things I like about them!
This is one example, they helped me get all the plastics I needed for a Build. One year only Honda Eastern Blue, for a Rincon 680! Thanks Partzilla
Hi Jason,
We are so glad to hear that you are happy with your experience with Partzilla. Partzilla is made for everybody, for restorers, for dealers and for everybody in between! We hope you order from us again and we are glad to have your back.
I have used partzilla several times now. I am restoring a Yamaha and I am pleased with the parts availability, parts quality, and the service from the staff. I normally don't expect a lot but what I do expect (availability, a good price and a helpful staff) is delivered in abundance. Like I said I have used Partzilla several and I don't know what all the people with poor experiences are talking about. Thanks, Mike R.
Hi Mike,
We are glad to hear that Partzilla has helped you achieve your goal of restoring you Yamaha. We hope you order from us again!
Horrible still don't have parts two weeks and still no parts got sent wrong part and you expect me to pay for shipping when you sent wrong part what kind of crap is that and I paid express shipping to get wrong part two weeks later
We do apologize for any inconvenience this may have caused you. Please reach out to our customer service team and we will be glad to assist you with a replacement or refund and send a label for the wrong part you received. We hope to hear from you soon.
My parts haven't even shipped yet and I got to thinking that I could have sworn that it was indicated that all my parts were in stock. I would have checked other suppliers if there was any indication of not in stock and I sure wouldn't have paid for expedited shipping. The time until shipping is approximately what was explained by Partzilla in reply to a previous review that complained of less than honest or upfront detailed explanations of the terms used and their definitions as defined by Partszilla so there wouldn't be all these poor reviews. The prices were noticeably lower than other popular parts suppliers. But I am feeling like somehow they are being intentionally deceptive because they haven't corrected the issue. The correction would be to have a disclosure type page that is a simple and complete break down and explanation of how the shipping times are calculated and what IN STOCK means or indicates and when expedited shipping takes place...
Hi Dave,
We are sorry for any miscommunication between us and we will try to work on that but there is not much that we can do. Most OEM parts dealers have the same issue as us, we have no way to store every single part that a customer might need. So when we receive an order for a part we don't currently have it may take a while for it to get to us, and then we ship it to you. You may have misunderstood what was written there or there may have been a temporary issue. We hope you give us another chance, this will not happen again.
Running a small repair shop, I order from Partzilla almost everyday. They give me the opportunity to offer OEM parts to my customers while maintaining a margin, also keeps me from relying on dealerships to order my parts not to mention the time it takes to run all over town to pick them up
Hello Stephen,
We are so glad that you are happy with your service at Partzilla. Partzilla is made for everybody, for restorers, for dealers and for everybody in between! We hope you order from us again and we are glad to have your back.
They claim 1-3 days shipping as I paid expedited shipping and its been a week and they say i should get it in 4 more days. They know people will choose them over the others because the adverted shipping speed. I fell for it. I will not shop with them again. I picked them over the dealership because of speed not cost.
This is my experience from my first partzilla order. It took just over 2 weeks to arrive to Australia including over a long weekend (public holiday), I thought this was quite quick. The parts were significantly cheaper, especially shipping costs compared to other places I researched (still not cheap for 2 o-rings and a special o-ring seal at $25 AUD including shipping). The parts came well packaged and as described (even GENUINE HONDA!). Overall very happy and now I can hopefully get my xr600 intake manifold to seal properly and allow me to tune the engine correctly. On a side note, all the negative reviews almost prevented me from using partzilla, but I'm glad I took them with a grain of salt. If an item works out cheaper using partzilla and isn't a priority part I will gladly use them again. Another side note, items listed as available in x-x days obviously means it's not in stock!
Hi Caleb,
We are glad to help you with your repairs. We are proud to be unmatched in our excellent customer service, and state of the art distribution of OEM parts and accessories. Partzilla is your resource for affordable, fast shipping to 120-plus countries worldwide. We hope we can become your go-to OEM part dealer, with our amazing selection of parts and amazing prices (up to 80% below retail) we are hard to beat.
Partzilla was and remains our major parts supplier. Our experience with Partzilla for 7+ years proves that we and our customers can rely on expertise and smooth workflow we were looking for. Hick-ups here and there are explainable since Patzilla handles millions of part numvers. Thanks for support and as wholesalers and jobbers we look forward to mutually cooperate in the future
Hi Tony,
It is incredibly important to us that our customers leave Partzilla with a smile on their face. Whether because of money saved, fast shipping or amazing customer service, that's the goal. We are glad yet another satisfied customer has had a great experience with us and we look forward to seeing your next order from us.
I have been ordering from Partzilla.com for a couple of years. I have always been impressed with their prices, their fast shipping, the quality of their merchandise, and their excellent customer service. They are AWESOME!
Hello Vicki,
Here at Partzilla, our number one priority is to deliver our parts as efficiently and quickly as possible. It's so nice to hear that you are satisfied with your service here, we hope you order again soon!
If you need a part from here you're gonna wait a while to get it. Slow to get it in the mail and slow getting here. When they charge as much for the shipping as the part cost you would think it'd be a little quicker.
We do apologize for any carrier delays at this time. However, we do show the package is out for delivery today, by the end of the day via USPS. If you have any additional questions, please do not hesitate to reach out to our customer service team via phone or chat. We hope to hear from you soon.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Clarke,
We really appreciate your amazing review. We stock nearly the parts seen on our site so we can ship your part immediately after you order it. We want you to be back on your bike as fast as possible, we know you deserve only the best, and that’s why you come to Partzilla, for the very best OEM parts in the business. We look forward to your next order.