Overview
The company has established a generally positive reputation, highlighted by its competitive pricing, fast shipping, and a user-friendly website that facilitates easy part identification. Customers appreciate the quality of the products and the effective customer service, often noting the helpfulness of support staff. However, some concerns have been raised regarding packaging issues and the occasional receipt of used parts. Overall, while the majority of feedback reflects satisfaction with the purchasing experience and product reliability, attention to packaging and quality control could enhance customer confidence further.
This summary is generated by AI, based on text from customer reviews
I always pay for expedited shipping on all of my orders and, for the past 9 years, they have always been shipped via UPS 2nd day air. My last couple of orders have been shipped via USPS and they take twice as long to get here! The above mentioned order was shipped via UPS 2nd day air, as usual. My most recently shipped orders, such as order 11-*******, was shipped via USPS. Many items on that order were promised to the customer today, Thursday June 6th, which is when the order would have been here if shipped UPS 2nd day air, as usual. Now, the parts aren't going to be here until Saturday the 8th. This is too late for the customer. He has races that day that he needs these parts for. Now, I get to make the dreaded call to tell him the bad news and apologize. This really sucks...
Very knowledgeable people to work with, and fast delivery of genuine parts, good prices. What more could a person ask for, as far as I am concerned Partzilla is AAA+++++++
I read that my part was in stock so I placed my order. I paid extra for express shipping but after a week I started to wonder where my part was. It was a very small and easy to ship part weighing no more than a couple ounces so it should have arrived already. I checked the website only to learn that it had never shipped. This was disappointing because you advertise speedy shipping and that was the only reason I chose your website. I decided to call and find out if the status was accurate or if it had not been updated and I was informed it was accurate. The custoner service rep stated the part was not in stock even though the website said it was in stock (both at the time of purchase and at the time of the call). I decided to cancel my order and she then told me thank you. No apology or hint of empathy dealing with a problem that your company caused... she needs a retrain along with whomever is responsible for your website.
We do apologize for any inconvenience this may have caused. Please be advised the available dates are estimated dates we are provided with from the manufacturer. If the manufacturer is unable to ship the part in the previous time frame provided, a new status email will be sent to the customer advising of new date. Should you have any further questions or suggestions, please feel free to email, or call our customer service team. We hope you give us another chance.
Good selection of parts. But would be nice if they offered shipping options. My order started in Florida took a trip to California then came back to the east coast. I did get parts though
Pricing is exceptional. Would be a 5 star with a few adjustment's to logistics. A minor update and parts availability would be a major upgrade. As a non oem shop we rely on companies such as Partzilla for fast accessibility of parts for our customers. We know that there is a warehouse in Nevada, so to know if the parts are in stock online in that warehouse that would be a game changer on which company we chose to buy parts. Another game changer would be, if you order a part with multiple pieces from Partzilla and it comes from Nevada and they don't have all in Nevada and part of it is in Georgia. Send all the parts from both warehouses. Don't order from oem and make the customer wait! I see many of the bad reviews are on waiting for parts and I understand their frustration.
Great online experience. The chat function worked great and helped me confirm a couple of parts I needed. The only negative was that the oil filter and oil container (4 quarts) were next to each other in the box, and the filter box was indented. The filter seems ok and not damaged, but I would just be more careful in shipping different items in the box.
Use there fitment guide and thought they was the right parts but when received them they were not the right parts. I I tried to send them back they wanted me to pay for the shipping. And I'm still waiting on an answer to have them send me a label to ship the stuff back.
I see a representative was waiting for some information on the items received so we could verify part fitment and assist you further. A label has been processed in the meantime. Please let us know if we can be of further assistance.
Partzilla is my go to for the parts I need. I have a Honda Goldwing that's 10 years old and I've always found everything I need at Partzilla for the best price. Their website is easy to navigate and their service has been outstanding. Shipping has always been on time (quick) & usually free, (or reasonable cost for small orders). I also appreciate their superb attention to detail - everything I've ordered has always been in the box - no substitutions or errors of any kind - genuine parts every time - my expectations met fully. Thanks Partszilla - keep up the excellent work - from a grateful customer for life!
Hi Brent,
We are glad to help you with your repairs. We are proud to be unmatched in our excellent customer service, and state of the art distribution of OEM parts and accessories. Partzilla is your resource for affordable, fast shipping to 120-plus countries worldwide, and free fast shipping on qualifying orders within the U.S. We hope we can become your go-to OEM part dealer, with our amazing selection of parts and amazing prices (up to 80% below retail) we are hard to beat.
Placed a small order on partzilla 2 weeks ago and have yet to receive anything. I understand companies need to obey covid guidelines but atleast warn your customers of the delay before they purchase your products. You have $140 of mine and now I have to spend another $140 at a company that's actually open and wait another week before I can get my bike running... which by the way is my only transportation. Thanks partzilla. Next time atleast buy me dinner before you f×ck me.
Hi Joshua,
We apologize for the delay. We have posted on our site that all orders are taking several days longer to process. As an avid biking enthusiast myself, I understand how frustrating it is to have to wait so long for your parts to arrive and I don't know what I would do without it.
We sent you a private message and we look forward to hearing back soon so we can get the latest update for you.
After I place my order on line and paying through PayPal I noticed that PayPal had the wrong address and my parts were going to my old house address. I called customer service and got all the help I needed to cancel that order and reorder ( the only way to do it if paid through PayPal) to the correct address. Quick, easy, no hassle.
Paid for 2 day shipping. I got a "shipped" notification the same day. And now it's been 8 days of it saying label created but not picked up by the shipper. I needed those parts and that's why I paid for 2 day shipping.
We're sorry there was an issue with your package. We show it was delivered yesterday, 1/23. We have refunded the additional cost for Expedited delivery as a courtesy. If you need additional assistance, please let us know.
I purchased a Bell Qualifier helmet in which I thought was new but when I opened up the box it looked like the helmet was already worn and used. I did not have the time to deal with sending the helmet back as the weather was cold and I needed the helmet for the ride that I was taking that weekend. Shipping was free however it took almost a week to receive it. I most likely will not purchase from Partzilla again.
Hello Matthew,
Customer satisfaction is our number one priority. We are sorry you have had a bad experience with Partzilla, please contact us at loyalty@partzilla.com and we'll see what we can do to make your experience at Partzilla a better one.
My bike was totaled. Even with all the shipping and export problems I received my parts that were crucial in very hasty, well delivered manner. When I ordered wrong parts they were quick to refund and replace. No problems at all. Thanks partzilla
I'm happy to hear it was easy to order and return the parts you had. Thank you for sharing, Eric.
I accidentally ordered the wrong part. I called in expecting a fight on getting an exchange. They were great to work with, explained the process, and worked to find the right part I needed. Within about 20 minutes, I had an RMA issued and the correct part ordered. I will definitely order from these guys again.
I'm happy with Partzilla. I order the part(s) and get the delivery the next day most of the time. Some of the parts needed are shipped out of this country and in a few days I get it delivered. Partzilla handles it all. Thanks guys and gals for a job well done. Yes, the prices are better. ~ Larry ~
Hi Larry,
Thank you so much for your awesome review! We appreciate your feedback and work hard to keep our prices competitive and low for our customers. Our number one priority is to deliver our parts to your door as quickly as possible. Come back and see us soon!
By your response to my post, clearly, you still don't get it. Just saying free shipping over $150 doesnt solve my problem. This is the type of rheotic I got on the phone by someone who doesn't understand shipping to Canada. This, in turn, creates a poor customer experience.
Hi Bob,
We are sorry for any miscommunication or misleading we may have done. We should have done a better job explaining how are prices work. We are sorry for any delay that may have occurred. We hope you will give us another chance, just so you know we offer free shipping on orders over $150.
I live in Costa Rica and have a Polaris Ranger. Parts here are VERY expensive and in short supply. I can order from Partzila at very good prices and have my forwarder in Miami get them here relatively cheaply. The price with shipping is always way lower than buying it from Polaris here.The delay in shipping is the only down side and not Partzilla's fault.
I will keep buying from Partzilla.
Hello George,
Thanks for leaving a review. We are glad to help you in your search for the best OEM part for your Polaris Ranger. We take pride in our ability to find the difficult to obtain parts at reasonable prices and deliver them as fast as possible. We hope you are happy with your experience with Partzilla and you order from us again!
Order a damper thinking it was a 1 piece continuous loop. No, 1 small damper. Other words, need 3 more! Its a steep sell.
Hi Otis,
Thanks for the positive review. We always try to maintain a high level of customer service so that our customers will always leave happy. We are proud to be unmatched in our excellent customer service, and state of the art distribution of OEM parts and accessories. We hope you order from us again soon!
Good customer relations, answers all questions and handles all problems quickly. Easy website for oem parts but they need a interchange for aftermarket parts this would be a great help for there customers who use aftermarket parts
Partszilla gaurantees to lowest prices for the top manufacturers in boating, bikes, scooters and more. They have a large network of outdoor sporting companies and have an excellent reputation for delivering quality product and economical price points.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Thank you so much for reaching out to us. We apologize for any confusion. Our shipping is for time frames, not necessarily for a certain carrier. When an order is going 2nd day air from expedited, that is when UPS will upgrade a shipment. Please give our customer service team a call when you have a problem and we would love to assist you. If you have any other questions please do not hesitate to contact us. We appreciate your business and hope you have a great day!