Overview
The company has established a generally positive reputation, highlighted by its competitive pricing, fast shipping, and a user-friendly website that facilitates easy part identification. Customers appreciate the quality of the products and the effective customer service, often noting the helpfulness of support staff. However, some concerns have been raised regarding packaging issues and the occasional receipt of used parts. Overall, while the majority of feedback reflects satisfaction with the purchasing experience and product reliability, attention to packaging and quality control could enhance customer confidence further.
This summary is generated by AI, based on text from customer reviews
I ordered some parts and paid for Next day air. It took these clowns a week to process my In Stock parts order and then send it out and then UPS said the package was damaged when it was almost to me and sent it back to Sender... Then it took 3 weeks for these clowns to give me a refund stating that they had to process the return first. The shipment went from Florida to Florida - Literally 2 days for shipping at the slowest... These guys to idiots.
Price on my Can-Am Outlandler OEM parts was better than anywhere else. Unfortunately the fan was not packaged very well and two of the four corners had broken plastic. I didn't want to wait on a return because needed the parts so I just epoxied them. Otherwise experience was good.
We do apologize for any inconvenience this may have caused you. In the future, please reach out to our customer service team and we will be glad to assist you in processing a refund or replacement.
I've ordered from partzilla several times and have always received my orders quickly. However ordering online lately has resulted in some delayed shipping. All manufacturers are blaming it on Covid but I suspect they have laid off workers and are now slow to rehire. I hope Partzilla is able to convince their suppliers of the need to return to precovid service levels quickly.
Hi Bruce,
If there’s a part you need, you got it. Here at Partzilla, we have every part imaginable, from Sea-Doo to Kawasaki to Suzuki and Polaris. Our fantastic selection and customer service are what bring people back. Thanks for your kind review. We are glad that you are happy with the service you received at Partzilla.
We look forward to your next order!
I operate a small rural motorcycle repair shop and love Partzilla for all my OEM part needs. I use them almost exclusively. I like being able to go online, find the parts diagrams and pick those exact parts that I actually need. Almost all parts I've ordered have been right there in stock, and I've had great customer service in those few instances when finding those hard-to-find parts. Partzilla has helped me out when other places couldn't, or wouldn't. IF I had any complaint at all, it would be not having a faster shipping (such as overnight or a 2-day) option on the smaller parts. It would be helpful to have that in certain situations, but usually, shipping has not been issue for me, especially when compared to some of the other online web sites. Partzilla is definitely my "go to" company for OEM parts.
Hello Larry,
We are so glad that you are happy with your service at Partzilla. Partzilla is made for everybody, for restorers, for dealers and for everybody in between! We are glad to help you out with all your OEM parts needs, we hope you order from us again.
After waiting eight months on two simple parts for a Honda 420 we found out they charged our shop for the wrong parts. Had them in stock the whole time, then try to charge us an additional fee after us arguing the facts. They said they would waive the fee and get our parts shipped out immediately after waiting another week we called back they never shipped out the parts and forced us to pay additional fee. They are very unprofessional. They lie and keep charging you more and more money.
We do apologize for any inconvenience this may have caused. However, part number 83555-HP7-A00ZA was originally ordered and then on 12/28 this item was removed from the order to add part 83550-HP5-600ZA. Due to the price difference you were charged an additional $6.41.
I ordered several items for a Polaris Ranger Crew. They came in three shipments - two of which were lost or damaged. I got that straight after some back-and-forth over more than a month. The largest part of the order was for four doors. Once I received them, I discovered that the doors they sent would not fit the model I had. Their website state that they fit the make/model. They refuse to replace or refund the cost of the doors despite them being in new condition (never installed). I am not out of pocket nearly $4,000 without the needed doors. DO NOT ORDER FROM THIS COMPANY!
Ordered several items for my Honda rancher on the morning of 7-31-23, all items were marked as in stock, on 8-1-23 I received a email from partzilla saying that one of the items is backordered, 4 days later I noticed none of the other items were shipped so I reached out to them on their chat option, I was then told it is their policy to not ship any of the in stock items until they receive the backordered item but if I payed another 7.95 (on top of the shipping I already paid) they would release the in stock items and ship, I told the representative I thought that was ridiculous and he said he would waive the 7.95 fee and ship right away... Well here we are 2 days later and nothing has shipped... Partzilla can savor the flavor because they'll never get another penny of my money
We do apologize for any inconvenience this may have caused you. I show a partial shipment was processed on Friday, 08/04. Please be advised, it can take 24 business hours for the package to ship. Our distribution center is processing your order at this time. Once the items ship, you will receive a tracking number via email the next business morning. We apologize for the delay and hope you give us another chance.
I ordered a part that was supposed to be delivered today on Monday. I have emailed customer service and they will not answer my question in regards to when the part will ship. I called the customer service line and the wait time was 1 hr 23 minutes. This is terrible customer service,
I'm sorry to hear you've had such a poor experience with Partzilla, our customer service team should be able to help you with any questions or concerns you have about your order.
If you haven't been able to get through to them on the phone, I would suggest trying our live chat feature on our website. We want to make sure you're happy with your purchase and we'll do whatever we can to rectify the situation.
I had many issues with electrical and a couple of cosmetic issues after a dump. Every part I ordered from partzilla was exactly as described as well as exact fit. I also had to call for a little advice and was never steered wrong. Will stay with them as a loyal customer.
Mike
Hi Mike,
We try to make buying OEM parts as easy as possible and we are glad you are satisfied with your experience with Partzilla. We make it a big part of our site to have component diagrams for nearly every vehicle and part to help you take it apart and put it back together. Whatever makes it easier and more accessible for our customers to order from us makes us happier. We look forward to your next order!
After a lot of time researching on where to get parts for my new Wolverine X4, Partszilla had the best price and availability for everything I needed. I've purchased oil, filters, factory wiring harnesses and other thing here and everything was stock. Great experience and bookmarked for future use.
Hi Mike,
We really appreciate your amazing review. We stock nearly the parts seen on our site so we can ship your part immediately after you order it. We want you to be back on your bike as fast as possible, that’s an important job and we know you deserve only the best, and that’s why you come to Partzilla, for the very best OEM parts in the business. We look forward to your next order.
If your like me and want things Right way order some where else they plainly suck been over a week no email about my order if its coming if it on bacl order anythimg said suppose ship out last monday still nothing they suck slow wanna get your oem parts fast this is not the place to go they freaking slow repeat slow
Hi Leo,
Luckily, we offer expedited shipping for customers that need their parts right away. Nearly all parts sold at Partzilla.com arrive within 1-3 business days, we are sorry your experience wasn't reflective of that. We hope you will give us another chance and do business with us again.
Made a purchase of several parts that was suppose to be free shipping, then got an email saying the box they used was oversize so I would have to pay additional shipping charge, which I did. The additional shipping charge made the purchase the same price as others that do ship for free. After all that they didn't ship the complete order so now I have to wait another week for the remaining items items.
I ordered a dipstick for my motor cycle person who took my order didn't mention that I will need a O ring with the dipstick. So after finding out the next day after placing the order for the dipstick I ordered the O ring. Which would be delivered after the dipstick. Few days later the dipstick is delivered the wrong dipstick was sent had to place another order after giving another sales person my VIN number to get the correct part, has to pay in advance have to wait for a refund on the wrong dipstick that was sent the first time. As of 3/20/24 still waiting on my dipstick and o ring
Thank you for your feedback. We apologize for any inconvenience. We have refunded the incorrect part sent. If you need any further assistance verifying parts, please reach out to our tech team at 877-473-4595.
They took my money on Paypal and then told me the parts were backordered with no eta. I ordered from a dealer who told me the parts showed available from Kawasaki and they would order from them. Refund was quick when I called to cancel order.
The vast majority of our inventory is in stock at our warehouse. We do have direct lines to manufacturers for some parts that can be directly shipped. We are sorry your transaction didn’t work out and happy you were able to receive your refund quickly.
I placed an order on June 6 and have yet to even see the bulk of in stock items ship yet on June 17 with expedited shipping purchased. I have had better luck without expedited shipping. The first few parts showed up in a reasonable time. Originally some items shows 2-3 days out but as this has gone on those parts keep moving back. I had them cancel one part that turned out being backordered and was told that is why the other parts hadn't shipped. Four days later the other parts still haven't shipped, with "free expedited shipping" after the complaint which I had opted for because I didn't want this waiting until the last minute when the UTV is needed. They have been blaming a new facility for the delay also, I think they are holding orders so it really looks like the new facility is setting records. This will be the last time for me.
Thank you for your review, I'm sorry to hear that you have had such a poor experience with Partzilla.com. Our goal is to get you the parts you need as quickly as possible and it sounds like we have not met that goal in your case.
I would like to apologize for the delay in shipping and the inconvenience it has caused.
If there is anything else I can do for you, please do not hesitate to let me know. I would like to thank you for your business and hope that you will give us another chance in the future.
Ordered June 1st, Receiving shipment on June 12th. Customer service agent lies about dates.
Charges $7.95 shpping for small parts, and ships via ups sure post, where ups delivers to usps and they deliver it to you (another day or two delay). For this much shipping charge, they can easily ship via usps priority mail.
Hi Saad,
We are sorry to hear that you were unhappy with our customer service. We try to make every customer interaction positive and friendly. Regarding shipping, there should be an option at checkout for UPS Air & Ground Services for faster shipping. We hope you will give Partzilla another try.
I had to order two or three parts back to back…these parts were shipped on time an also delivered days before scheduled along with tracking information! Partszilla was awesome an I very much appreciate their effort!
Thank you so much for your wonderful review. We try our best to make every experience with Partzilla as smooth and easy as possible. I really appreciate you taking the time to share your honest feedback with us and we hope to see you around the shop again soon!
I contacted partzilla over the telephone and much to my amaze,I spoke with a agent that was an American citizen, and I could understand him,after giving him the VIN number, it was a breeze the agent knew exactly what I was after, got my parts ordered for me got them delivered to my house, Fast! Also the YouTube partzilla series of how to do things is very helpful when it comes to mechanical know-how, maintenance and fixing things on my 420 rancher very helpful! Thanks
It takes too long to take a bike into the shop and get it back in a reasonable time these days. I had to replace a ball joint and a few other parts in the front end. I looked at their schematic on their webpage or the parts I needed, and it was pretty easy and fast had everything completed within a week.
My order was held up by a $5 part. I had put in an order with all the items supposedly available. There was one $5 part that was not in their inventory. Partzilla held my order from being processed. It was a week before I noticed it. It took 3 weeks to get my parts. Very frustrating when you can't use your vehicle because your waiting almost a month to get your order.
Hi Steve,
We understand your frustration and we apologize for the inconvenience.
Luckily, if a situation like this arises again we offer split shipping that would allow you to get all the parts we have in stock and not have the $5 part hold up your whole order.
If you ever have any issues just call our customer service team, they are always glad to help.
We hope you give us another chance.
- Visit Website
- Albany, GA
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Derek,
We are sorry for the inconvenience, our team works very hard to deliver you your parts as fast as possible and we are disappointed that UPS delayed and damaged your parts in transit. We are happy to hear that you were properly refunded and we hope you will give us another chance.