Overview
The company has established a generally positive reputation, highlighted by its competitive pricing, fast shipping, and a user-friendly website that facilitates easy part identification. Customers appreciate the quality of the products and the effective customer service, often noting the helpfulness of support staff. However, some concerns have been raised regarding packaging issues and the occasional receipt of used parts. Overall, while the majority of feedback reflects satisfaction with the purchasing experience and product reliability, attention to packaging and quality control could enhance customer confidence further.
This summary is generated by AI, based on text from customer reviews
I ordered a fuel pump I was needing in a hurry from two parts suppliers, Partzilla being one. Both orders were an expedited shipping order. Partzilla fuel pump showed up two days later as expected while I am still waiting on the other supplier to still SHIP the fuel pump I ordered from them. I will always use Partzilla from this day forward!
I purchased a washer a rear tire adjuster block and nut. Cost over 50 dollars. Shipping was to much. Only thing that is always way to much. Handling charge to stick a washer nut and adjuster block in a shipping bag. IS CRAZY
I order a lot of parts for my service and race shop. Partzilla have consistently delivered the parts I need in a timely manner. They're have been a few hiccups along the way, but the staff have taken care of any problems immediately. Online ordering is a snap, online parts availability is a plus. Thanks again gang for making me and my shop look good!
Ordered on 6/9 and my order keeps getting pushed back. I was told This past Monday my order was ready to ship but now it says on the 27th. I can't get a hold of anyone, phone times are over an hour wait, and the chat is a joke. I waited an hour for the chat and still nothing. This web site is a complete joke and it is not worth ordering from this company. I've been more than patient with them. I'm sorry but I will not be using them again. Pathetic.
Hello, and thank you for your review. I am sorry to hear that you have had such a negative experience with Partzilla. We pride ourselves on our customer service and our goal is always to ensure that our customers are happy with their purchases.
It sounds like there may have been some miscommunication regarding your order. I would like to help get this sorted out for you. Please give us a call at 877-408-1587 and we will do our best to assist you. Thank you for your time, and we hope that you will give us another chance in the future.
I needed a specific part on my bike which is 21 years old, and it appeared that it was on backorder everywhere I checked with the exception of Partzilla. They had the part in stock at a fair price and shipping was fast. I would recommend them and plan on using their site for any future needs.
Thank you for your business and kind review. We really appreciate it. We are glad we can make it easy, fast and affordable for you to get back to what you love! Thank you for the recommendation. We look forward to your next order, Dennis.
Prices are fair they are pretty local so I get parts fast. Usually have normal wear items in stock and can get things not in stock in reasonable time. Never have had an issue have been buying parts from there for several years
Hi Braidy,
We are glad you had a good experience with Partzilla. We are always working towards giving our customers the best experience possible. We want our site to be easy and efficient so our customers leave with the same amazing results time and time again. We hope you order from us soon!
I ordered a trail arm for my Canam which didn't allow my lower radius rod to fit properly. It seemed that it had possibly been dropped causing the gap for the lower radius rod to be too small. After connecting the upper and middle radius rods, we had to pry the gap larger to fit the lower radius rod. Also, I did notice that the box packaging the trail arm was longer than the trail arm which allowed it to slide back and forth inside the box. That gap in the box was not filled with packing material which I believe allowed the damage to occur.
I own many motorcycles and atv's, many are non popular brands and parts are often difficult to get. Partzilla always has what I need and with a low price and fast shipping. If you're not shopping partzilla you're paying too much and waiting too long, it's that simple!
Hi Brian,
Thanks for leaving a review, we really appreciate it. Our care for our customers makes Partzilla the go-to parts dealer for thousands of Powersports enthusiasts and OEM and independent dealers around the world. We are glad your experience with us was excellent and we look forward to seeing you order from us again soon.
I paid for 2 day delivery. It's been a week and still haven't got my order. Emailed them about it and they said it suppose to be two days after they ship it. Apparently they ship it when they feel like it. So, don't pay for fast Shipping.
Partzilla is my go to for motorcycle parts. My grandsons own Honda, Yamaha, and Kawasaki dirt bikes. I buy all of my parts from Partzilla. I like to use OEM parts and Partzilla meets all my needs and expectations. They worked with me over the phone to add items to an order, and even change an order's shipping to get my parts to me, while waiting for a back ordered item. That's great service! I am always pleased to see the excellent prices for OEM parts. It is nearly impossible to beat Partzilla's prices. I'll be back for more!
Hi Matthew,
We are glad to hear that you had a great experience with us. We are proud to be unmatched in our excellent customer service, and state of the art distribution of OEM parts and accessories. Partzilla is your resource for speedy and affordable authentic OEM parts. We ship to 120-plus countries worldwide so no matter where you live you can get Partzilla OEM parts for your bike. We also offer free shipping on all orders over $149 within the contiguous U.S. With our vast selection of parts and amazing prices (up to 80% below retail) we hope we will be able to become your go-to OEM part dealer as we are for thousands of biking enthusiasts around the world.
Oem front shroud for Polaris sportsman 90 was the cheapest I could find. Shipping was fast and everything was great. The fit was perfect, the packaging was great. No damage or issues at all! Will definitely be ordering more parts!
Hi Trevor,
Thanks for the kind review. We appreciate our customers and are always trying to provide the very best service possible. On-time, affordable, authentic OEM parts are what you should expect from Partzilla in the future. We look forward to your next order!
Part was on sale and was $270.00 cheaper than the Can-Am dealer for the same OEM part. I called to verify the correct part. Very friendly helpful customer service. Expedited shipping was very reasonable priced. Part arrived the very next day. I will definitely buy again.
If you need OEM parts for your motorcycle, Partzilla.com has them. Need an aftermarket upgrade to your bike, partzilla.com has it too (most likely). Great price, great delivery times, and excellent customer service. You can't go wrong buying from them.
Hi James,
With that kind of a review, you could be our spokesperson. Thanks for your feedback, it means a lot to our team. We look forward to your next order.
Very helpful, parts and part numbers match as described. Staff is always friendly and helpful. They can answer any questions you may have, and have diagrams for all instillation.
Prices are not that great. Parts are constantly damaged and randomly tossed in bags or boxes. Parts are constantly sent wrong. Customer service to get damaged, missing, or wrong parts taken care of is a nightmare so it's not even worth the hassle to correct and has been a battle for many years. I spend alot of money here, and every order is an issue.
We're sorry to hear you have had issues with your orders, please contact customer support if you need help with any replacements for damaged items.
I ordered a carburetor float and paid extra for a faster shipping speed. The part was damaged in shipping the first time. I called and reordered the part. The second part came in and was just in a flimsy bow inside a plastic packing envelope. The box was destroyed but the part seems to be ok. Why wouldn't you package such a delicate part correctly.
Thank you for your feedback. We apologize for this inconvenience this has caused. We have relayed this information to our team to ensure better packaging for future orders. If we can be of further assistance please reach out to our customer service team. We hope to do future business with you.
Partzilla has always been a good source for me but this order has a delayed delivery that was unexpected.
April order with a June delivery promise which may be related to their source of supply but still not good service on such a simple item.
Suck. 10buissness days and my order has not shipped, Of 4 items ordered, 2 are no longer available, 1 is on order to them from another vendor, and the 1 that I really need is there in stock just waiting. Today was the first email and it just said that the 1 part is on order, so I called to see where the other part is. Shipping sucks, communication sucks, undated inventory online sucks, customer svc sucks. They now will overnight the part needed it I pay the charges.
My father told me to help him with his motorcycle. Something broke down in this motorcycle and he asked me to help to find the parts in the internet, because all the offline stores sell awful parts for motorcycles, at least those which are nearby from the are of my living. So, I started to search for various websites and online shops where I can order motorcycle parts. This was the real treasur when I found it. I ordered here everything I needed and it came to me pretty fast. Great plus for the fast delivery and big assortment.
It is incredibly important to us that our customers leave Partzilla with a smile on their face. We are glad yet another satisfied customer has had a great experience with us and we look forward to seeing your next order from us.
I order alot of parts & all most everything they have on the shelf & I'll get it n 3 days very good place to deal with bean in bussiness for 30 years this is one of the very best suppliers i've ever had.
Hi Keith,
We are very glad to hear that you are happy with your experience with Partzilla. Partzilla is made for everybody, for restorers, for dealers and for everybody in between! We hope you order from us again and we are glad to have your back. We look forward to your next order.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Mike,
We are very happy to hear that you had a good experience with Partzilla. We love to support independent dealers and Powersports enthusiasts with all their OEM parts needs. We hope you order from us again soon so we can continue to make you and your shop look good!