Overview
The company has established a generally positive reputation, highlighted by its competitive pricing, fast shipping, and a user-friendly website that facilitates easy part identification. Customers appreciate the quality of the products and the effective customer service, often noting the helpfulness of support staff. However, some concerns have been raised regarding packaging issues and the occasional receipt of used parts. Overall, while the majority of feedback reflects satisfaction with the purchasing experience and product reliability, attention to packaging and quality control could enhance customer confidence further.
This summary is generated by AI, based on text from customer reviews
I am working on several vintage Honda bikes for which in some cases it is very hard to find parts. These guys had the parts I was looking for. Easy transaction and fast delivery. I will come back for parts I need in the future. Highly recommended!
Ordered from these guys more than once. Only if it is the best price with S&H. Always get exactly what I order, for the exact price I expect, and always on time. I never ask for or pay for expedited or fast shipping. Just whatever is cheapest.
Hi Berf,
We appreciate the positive review. We know that our loyal customers deserve only the very best service and parts so we try our very best to make ordering from Partzilla easy and fast. We hope you order from us again!
Order now, wait over a month to get your order. All items listed as in stock, but they cant pick them off the shelf and send them in a timely manner. Support your local shops and pay a couple bucks more rather than wait weeks for them to ship you your stuff
Hi A.,
We are incredibly sorry for the extended delays. You shouldn't have to wait over a month to receive your parts, even with the current world health crisis. We sent you a direct message so we can check in on the status of your order.
I ordered a new seat for my four wheeler. I was having it shipped to my property where I can have packages delivered and didn't realize that if I paid expedite shipping it would go USPS. Long story short post office refused to deliver. And I was only on my property for a week. Partzilla customer service was kind to resend my package next day air UPS so I could receive the seat in time for vacation.
Fantastic site, saved my 1977 TT500 motor revival with some clutch little parts to make it all go vroom. I have another XT500 motor and bike to restore and will be back for more. Thank you and keep up the good work.
Ordered a speedometer cable and had it within a few days as expected. The cable has worked great and I have had no issues with it. I plan to get more from Partzilla as I finish getting my bike ready for some fall riding!
Hi John,
We know that quick and easy purchases are what customers look at first when they order from Partzilla. That’s why we are always working on making it easier and more comfortable to order from us. We are glad you had a great experience with us and we look forward to your next order. We are here to make this fall your best riding season yet!
Delivery of parts are usually good, when ups delivers to postal service is where you have a problem. I live in the state in which its shipped from GA. UPS brings it to macon postal hub for delivery. It takes 2 days for delivery.
Hi Michael,
We are sorry that there have been delays recently for you. We hope you give us another chance to deliver the very best OEM parts around and we hope to earn a 5-star review from you.
First order i bought was only ship a week after because 1 parts was not available they never told me on day 2 i made another order they should have combine my 2 order together but they did not they charge me full price. Anyway after a week it suppose to be ship i look with ups and they still waiting for the package that is week 2 im very piss right now i use to buy oem parts with them once in a while but now im done there alot more website where you can buy oem parts out there. Thank you and have a nice day
Hi Ricko - I am sorry to hear about your recent experience with Partzilla, and I hope you give us another chance to see us at our very best. Partzilla sells OEM parts for over 35,000 unique year/make/model vehicle combinations, which means we have millions of unique OEM parts for sale on our website, and the largest in-stock inventory in the industry, but some hard to find parts do take additional time for us to receive from the manufactuer.
Regarding combined shipping, that is always available as an option for customers to save money, however, it will mean the package will not ship to you until all items you are ordered are in-house, which may result in further delays.
The partis perfect, but the only thing I was not happy about is the shipping time as my tracking number was saying nothing and besides the fact, I paid more on the website than I was paying on your eBay page on the shipping. I got it after eight days, which is pretty long in my opinion as the part is coming from Georgia and i am living in Florida
You pay to have the parts shipped. They don't fit. You pay to ship them back. To add insult to injury they charge a RESTOCKING fee for their mistake. Obviously this company has no interest in repeat customers!
I bought parts from parts Zila what we're supposed to be delivered five days later today everything look like it was on track until the day after the parts are supposed to arrive and they did not arrive. When I checked back with the website for partszila, it still showed my parts were being processed, but when I sent a text message to ask about my parts, they informed me that those parts are on back order and they didn't even have them so they essentially put me five days behind on ordering my parts for somebody that would deliver as they promise
For me, their only problem is with the website and online ordering. Too many items on the website don't show a price unless you sign in. I can't sign in. After entering my email and password to sign in, everything is erased. I tried to reset my password to no avail. Customer service/tech support was no help. So now I have to call them to find out a price and to make an order. What a pain, as I can only order during business hours.
Hi Tim,
We are sorry to hear that you are not satisfied with our website. If you still have troubles logging in, email us at loyalty@partzilla.com and we will get in touch regarding the best way to solve this. We are glad to hear that you have had great experiences with us in general and we hope once the email issue is resolved, we can earn a 5-star review.
Always use Partzilla, great ease of find parts, fast shipping and always on point
Trust partzilla in a day where most companies are overrun and understaffed delivering poor service and wrong parts, these guys are the best!
Neill
Hi Neil,
We are so glad to have customers like you. Thanks for your valued feedback, we look forward to seeing you order from us again!
I researched the part I needed on various online retail stores. Partzilla had the part I needed and charged me half what other online retailers were wanting for shipping. And as a plus, I received my part within 2 days.
Everything is fast and easy! Great prices too. I love the fact that they have diagrams for everything so you know exactly where the part your shopping for is located, and in which order to install them. Very fast shipping too!
Hi Alfonso,
We know how important it is to our customers that they know the status of their parts. We like to be as transparent as possible and we hope this provides the very best experience for our loyal customers. We look forward to your next order!
Your website locked up because of an address issue of some sort. While this was extremely frustrating when I called the situation was handled professionally,accurately and fast and I was very pleased. Thank you.
I purchased one very small gasket. Maybe 2 inches by 2 inches. I thought the shipping was very high but I needed the gasket. When it got here it was in a box about 14 inches square by 2 inches deep.
You could have dropped thee gasket in an envelope with a 60 cent stamp and charged a couple dollars and made money.
This is what I will think about the next time I need to order parts.
Hello,
I do apologize that you are unhappy with the shipping cost. Our warehouse is only set up to do mass shipping as we ship thousands of orders a day. We have no way to accommodate individual requests at this time. We are hoping to be able to do so in the future. Thank you.
I need a oring to finish build my Polaris 500 engine. Found it on line and ordered. I wanted it deliveries faster but was unable to get any other shipping but us postal service. Part arrived as planned and packaging was good.
I was not going to do a review, but the emails kept coming so I did. I ordered an ECU for my ATV based on part lookup. Received part and it had 2 connectors where mine had one. Battled and battled and battled to get a return. Was told repeatedly this was the correct part for my machine. Finally had to go to Polaris who tried to dismiss this out of hand saying I was dealing with an aftermarket vendor etc. Persistence finally paid off and I was able to return without having to file a dispute with card company.
Hi John,
It sounds like we were able to resolve the issue and accommodate your return without any additional inconvenience. We sell only the very highest quality OEM parts and we are sorry Polaris dismissed your concerns.
I am very happy with my recent purchase. The item arrived in perfect condition, thanks to the excellent packaging. The delivery was also very prompt, and I received it within the expected time frame. Overall, I am extremely satisfied with my experience and would definitely recommend this seller to others.
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- Albany, GA
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are excited to hear you got the parts for your vintage Honda bikes. Thank you for the kind review. We look forward to your next order!