Overview
The company has established a generally positive reputation, highlighted by its competitive pricing, fast shipping, and a user-friendly website that facilitates easy part identification. Customers appreciate the quality of the products and the effective customer service, often noting the helpfulness of support staff. However, some concerns have been raised regarding packaging issues and the occasional receipt of used parts. Overall, while the majority of feedback reflects satisfaction with the purchasing experience and product reliability, attention to packaging and quality control could enhance customer confidence further.
This summary is generated by AI, based on text from customer reviews
Placed an order to Canada and they failed to include the required documents to cross the border so my order was returned to sender. They refunded me everything apart from shipping...took 2 weeks and several calls and live chats to finally get my shipping refunded as this was no fault of my own. Then, I noticed due to the difference in exchange rates from day of purchase to day of refund I'm missing about $40 which they refuse to reimburse even though this whole thing is their fault. So this whole ordeal cost me money and I got no product in exchange. Then they tell me that if I want the parts I need to place a new order...Terrible customer service.
Partzilla represented that they had a rear wheel for my Suzuki motorcycle. They did not. They ordered it from California to be shipped to Georgia, so they could check the contents (of an OEM part ordered from Suzuki!). They then plan to ship via slow boat to China to my Arizona dealer to be installed. Why they could not ship from California direct to Arizona is beyond me. This kind of service does not warrant any future business from me. Boo! Then they wanted $85 to upgrade to overnight air. If there was a lower rating, I would give that.
When something says "3-5 day delay" or whatever is says, what it actually means is you don't have in stock and have to order it. Usually I get stuff in a week or so, which is okay; however, lately the 3-5 day has been 2-3 weeks! I was told anytime I see a delay to call in and get a real estimated date. I think you should work on displaying a more accurate delivery date on out of stock items, I have a shop and when I don't know why things are delayed I have customers yelling at me because I say 3-5 days when it's weeks.
Hi Cindy,
We appreciate your feedback. We wish we could have more accurate estimates on shipping times when they are not in stock. Unfortunately, we rely on the manufacturer for updates when ordering from them and they don't update with as much reliability as we would like. We are continuing to look for ways to improve the Partzilla experience and we hope you will order from us again.
Using partzilla as source of parts for my independent repair shop has been frustrating most of the time if your order different items for different oems the will hold the order till everything is there and that can be awhile even if all the parts are shown to be in stock they still take well over a week to 10days to arrive even with upgraded freight
Hi Marc,
We want you to know that we offer split shipping when your orders aren't all in stock at the same time. Whether you pay for shipping at checkout, or your order ships for free (Partzilla shipping is free for orders $149-plus in the contiguous United States), it’s standard practice for OEM part providers to ship your entire order in one shipment. This means, if you order some parts that are in stock and some parts that are out of stock (“Ships in 1-2 days”), the out of stock parts that need to be requested from the manufacturer can hold up your entire order. To get your in-stock parts right away, call customer service and request split shipping for your order. There is an additional fee for split shipping, but it’s cheaper than placing two separate orders and it will ensure you get your in-stock parts right away. We hope you give us another chance.
Customer service is horrible they told me they had part when ordering. Then they proceeded to tell me it would be another three days then it became two months. Spend the extra money elsewhere there $#*!s.
Parts are above market price then you have to pay shipping and then your stuff isn't delivered for a month. Would make sense if shipping was free but making you pay an arm and a leg for 2 small parts then it takes a month. Really no excuse this day in age if you ask me.
We know how frustrating it can be to pay high shipping cost and we sincerely apologize for the inconvenience. Please know that our shipping is based on a flat rate due to what the carriers charge us to ship. Our team is searching daily to find better cost efficient shipping. We thank you for your business and hope that you give us another chance.
This particular order I was short a part. I called last Thursday to report it and was told they would get it out right away. It's been a week and I haven't received it yet. On the plus side they did not charge me shipping
Ordered 3 items for my motorcycle. They only had 2 items so cancelled one item and still charged for shipping. Now I have to order the part elsewhere and repay shipping charge from second supplier. When I complained they were unapologetic and refused to refund the shipping. When I asked to speak with a supervisor they hung-up on me.
Order # *******.
I am Still trying to figure out if this is a scam. I don't know if parts actually take a week to come off the shelf but when I call to get it figured out the number doesn't even work. Hopefully someone from partzilla reads this and can help. Or Hey, If its a scam just let me know so I can get my parts elsewhere.
Hi Patrick,
We assure you Partzilla is not a scam. This is the first time we have heard that any of our customers have had an issue regarding the phone number. To reach our customer support team you can use the following phone number: 877-473-4595. We hope everything works out.
I am ordering parts from Partszilla on a regular basis and find the service excellent.
They send parts to here in New Zealand and the delivery times are amazing.
It does help if you are a commercial customer as there is more detailed information regarding the availability of parts. Generally I am very happy with their service.
This company does not respond via email or phone. After 2.5 hours on hold I got disconnected. After 10 emails I receive generic email about covid. If you have any issues during covid expect no response.
Hi L,
We are sorry that you had a disappointing experience. This has been a busy and challenging time and we are working hard to get to each and every customer. We appreciate your continued patience and we want to work this out and regain your trust. We sent you a direct message so we can look into your order and we hope to hear back shortly.
My part, a gasket, was shipped 1/19. It's 1/26 and it may be delivered today. UPS innovations must be about the slowest shipping method there is. I've recently shipped things that weighed more, by UPS ground, about the same distance, for about the same price, and it took 2 days. Have yet to determine who the 3rd shipping partner is. Some guy on a bicycle maybe? And when I completed my order, before I could look at the order confirmation a survey popped up and I lost the confirmation and had to back track to my order history to verify it. Those unexpected pop ups are really annoying.
I see the package was delivered on the 27th. I do apologize for any delays with the carriers. Standard shipping can take up to 7 to 10 business days. If you have any other questions or concerns please do not hesitate to reach out to our customer support.
The ordering process was about as easy as one could ask for. Parts were delivered ahead of schedule. I had looked on other sites but found Partzilla to be the easiest one to navigate and had a variety that was unmatched. I highly recommend them for anyone and will be using them for future orders.
Hi Chris,
Thanks for the positive review. We always try to maintain a high level of customer service so that our customers will always leave happy. We are proud to be unmatched in our excellent customer service, and state of the art distribution of OEM parts and accessories. We look forward to your next order!
Needed help with order and was pleased with the representative who helped me along with the customer service department when there were shipping charges that needed reversed. Would recommend this company.
Brilliant service. All the parts I needed were in stock, sensible prices. The guys I communicated with via email were very clued up and knowledgeable about the parts I needed. All parts shipped securely to the UK in just under a week. I would highly recommend Partzilla.
Thank you for the great review and recommendation, Ray. We look forward to your next purchase!
Buyer beware. I ordered a part that was just under the free shipping threshold, so I added an additional item to compensate that. Unfortunately for me the add on part, that said in stock became out of stock a week later, and is on a 2 month back order. That means for me that my original purchase is not going to ship until the 2 month back order add on is in. GREAT! BOLD letters under everything on their website says "FAST SHIPPING"... atleast notify your customers. Thanks for nothing. We will not be ordering anything from you again
We certainly do apologize for any inconvenience this has caused. We will reach out to you directly.
Horrible shipping department
They do not use packing and have damaged critical internal motor parts from loose parts banging into each other this is happened both times I have placed an order I will not use them again
Hi Seth,
We are sorry to hear that both times you ordered from Partzilla you received your parts damaged. We will be looking into exactly what caused that and seeing what we can do to prevent issues like this from occurring in the future. We sent you a direct message so that we can assess the damage to your parts and work with you on a resolution.
I ordered a part for my bike and next thing I know it's back ordered without an eta. It's been weeks and still no estimated time of arrival for my order so I asked for a refund, no response! Completely unprofessional!
We are truly sorry your order was back ordered. Unexpected delays beyond our control can occur when items are shipped directly from the manufacturer. It is always our #1 priority to ship all orders out as soon as possible. We hope you give us another chance.
I called in on Friday to order a part for overnight. Customer service associate said, "sure, that overnight will be $35." I paid and then arranged for my mechanic and shop time. Come to find out, no, the shipment will not arrive overnight, I had to be a shipping expert and know that Saturday shipment is a completely different thing and the associate did not bother to tell me that. I called back on Saturday to explain the situation, ask for a refund for my overnight charge that was not actually overnight-- and asked how requesting "overnight" means 3 days later-- they said I can go suck it basically. Partzilla are crumby dishonest jerks.
I have been using Partzilla.com for over 2 years for my Kawasaki Ninja and have always found the part I needed for the maintenance, repair or fix. All parts are OEM and exactly as ordered. Always packaged and shipped well an on time as promised. Great site.
Hi Gary,
We are glad you had a good experience with Partzilla. We are always working towards giving our customers the best experience possible. We want our site to be easy and efficient so our customers leave with the same amazing results time and time again. We hope you order from us soon!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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All of our international shipments are shipped with the export documents attached. Occasionally, the documents are separated from the package in transit. Due to this, the package was returned to us. Unfortunately, we do not have control over the exchange rates, and e are unable to reship parts once they have been refunded, therefore, requiring a new order to be placed. A direct message has been sent to you to attempt a resolution.