Partzilla

Placed several orders for OEM parts for about $1.5k. Availability for 80% of ordered parts was badly incorrect.

Translation from PartZilla speak for most parts in my orders:
"In stock" --> "maybe it will be available to ship within a week"
"Available in 2-3 days" --> "available to ship in 2-3 weeks, we will keep changing expected availability date by three days every time you call us"
"Available in 3-4 days" --> "A deep back-order, we do not know when it is available"

I have cancelled all my orders, re-ordered from other places who are honest about 1-3 weeks lead time or when parts are on a back order and not really available any time soon.

One star for a nice and user friendly web site and the ability cancel orders. Use it to find proper part numbers, cancel and re-order elsewhere if "in stock" parts are not shipped "within 24 hours" as promised. Even better, just never order -- you will be disappointed.

We order from Partzilla on a regular basis there products are easy to search online and the site tells you if they have it in stock or have to order it which is very helpful. When calling in their staff is always very helpful and go above and beyond to solve any issues or to help with ordering parts.

We are independent cattle farmers and it is imperative that we keep our older model ATV's and Side by Side's running and ready in-service, 100% of the time. When something needs maintenance or repair parts, we always order our parts from Partzilla. Our numerous past experiences with Partzilla were all excellent. We also have manuals for each bike, and that helps to know what part to order; however, Partzilla has the parts schematics showing with each parts search -which makes ordering the correct part a guarantee every time..

If you need the item in a hurry you should probably call to see if they actually have it (what I was told by customer no-service), because the website will not tell you that when ordering. RIDICULOUS in this day and age. Totally screwed me on a project when I ordered a lot of parts and only a few were backordered, but they waited to ship it all together. 7 days after order placed and I have no shipping confirmation yet. Cheaper ain't always better. Lesson learned, and I'm going to spread it as far as I can to warn others.

Purchased and paid 350.00 for parts over phone with partzilla phone service. 9 days later I receive email from partzilla telling me they will extract additional 160.00 for shipping from my original payment source... really? I refused to pay more and they cancelled my order. 3 weeks later still no refund received
I spoke to you on the phone Todd you made my order you set the price you made the mistake so don't give me the I should've read the fine print bull... when I called you 7 days after the fact asking about my shipment you responded it will ship tomorrow. You didn't even have the balls to tell me over the phone about YOUR mistake that YOU made on my order. Instead you canceled my order the next day. And no I did not receive my refund yet

I ordered a part June 16,2016. The website says they have it on hand and at a good price so I ordered it. They said it would ship in 2 days. It has now been 23 days and now they say they won't even have the apart available for another 10 days if then. Each time I talk to them they keep pushing the delivery out. If you want to order from Partzilla, the prices are good, but you better have a lot of time. They do not have parts in stock.

I have been a customer for 9 years now, for my ATV Repair shop. PZ is a go-to one-stop shop for OEM parts, that, often, I can't get anywhere else. They cannot compete in aftermarket parts, and they don't try to.
Their downside is definitely shipping, and you can see that all over in the other reviews. Obviously they can't stock every item for every piece of equipment, so available parts are ordered by them from the manufacturer. By the time PZ gets a part, and ships it to rural South Dakota, often, 10 days has passed. No shop can operate like that. We need parts fast. REALLY fast. PZ would do well to look at Amazon Prime, and see how they can get parts to me in 1-2 days. PZ should consider a program where they search dealerships, or even repair shops like mine, nationwide for parts that are just sitting on shelves, to sell to customers that are far away like me, or for obscure parts. We have old stock that we would love to move at cost.

As a noob rider, I recently crashed. Everything that I needed to get my bike right again was listed in a simple manner with diagrams. I appreciate their service and will be using them again. Thank you!

Absolute worst customer service -- every time try to call either it is a 2hr hold time or they are closed. They NEVER responds to customer service emails -I have sent 3 and I have ben waiting on my order for 2.5 mons. For jus ta a simple sticker that they claimed was available and in tock! Ridiculous. I will NEVER buy from Partzilla again due to their lack of response / communication and piss poor customer service.