Overview
The company has established a generally positive reputation, highlighted by its competitive pricing, fast shipping, and a user-friendly website that facilitates easy part identification. Customers appreciate the quality of the products and the effective customer service, often noting the helpfulness of support staff. However, some concerns have been raised regarding packaging issues and the occasional receipt of used parts. Overall, while the majority of feedback reflects satisfaction with the purchasing experience and product reliability, attention to packaging and quality control could enhance customer confidence further.
This summary is generated by AI, based on text from customer reviews
On 6/8/22 I ordered an air filter on order # 11-*******. I received a confirmation on it but nothing else. I called last week and after several calls got through to customer service. At that time I told the lady I had not received anything on shipping or anything. She said I should have but because of the confusion on Partzilla staff on following up would have it overnighted and should have by Thursday or Friday. Still here it is Monday evening and still have not received my part. I had cancel a trip we had planned for this past weekend because I was taking this motorcycle with me. This was my first time ordering from Partzilla but my brother as been using this company for years and recommended that should order from them also. I tried calling twice today and each time got a voice prompt that there was a two hour wait. So if and when I ever receive my part maybe then I'll give a review on my experience with Partzilla
Service is as it always has been, good. I know with the craziness out there right now, referring to Covid-19 things are worse. But I have to say I don't think anything has changed when it comes to shipping, these guys are slow. 4 days before they decided to do anything. I wonder if they just have one person shipping everything. Either way guys, you need to step up into the present. Most places now days ship same day and they pride themselves on being able to do that. Catch up to what everyone else is doing. Thanks.
Hi Darryl,
Thank you for your great review! We pride ourselves in trying to offer the best customer service for our customers daily. We are here for you 24/7 no matter what part you need. We look forward to working with you in the future and we appreciate your feedback.
My bike fell over, and although the damage was to plastic only Partzilla made the process of ordering OEM parts a breeze. Jonathan, a service representative, went way out of his way to answer my very specific questions. Very impressed by their service and willingness to dedicate time and effort to their customers.
Hi Eric,
Thanks for your nice review, we appreciate our customers feedback and so does our amazing customer service team. We try to be knowledgeable and helpful and efficient so that our customers receive their parts fast and without hassle. At Partzilla our goal is to get you the parts you need easily so you can go back to doing what you love. We look forward to your next order.
As of right now I am still waiting for 2 gaskets and a bolt kit. We aren't in 2001 anymore this is ridiculous. Until the isssue is resolved my review stands. Only 2 stars because they were one of few to have the part.
No delivery to this day.
Hi Lance,
We appreciate you reaching out to us and bringing this to our attention. Please contact us at loyalty@partzilla.com with your full name and order number and we will look into this. We want you to get back to doing what you love, and we are going to do everything we can to get you your parts.
Parts that are Needed are never here fast enough, so far I can get any OEM pat I need. The site is very easy to use with official diagrams, part pictures, and dealer part numbers. I own two side by side and don't need to waste time on aftermarket parts.
We know that quick and easy purchases are what customers look at first when they order from Partzilla. That’s why we are always working on making it easier and more comfortable to order from us. We offer expedited shipping if you are ever in a hurry. We are glad you had a great experience with us and we look forward to your next order!
I have ordered parts from Partzilla for a few years now and there's never been a problem. Quantities are always perfect with no mistakes on any parts ordered. Plus they offer free shipping on orders totaling $150.00. I recommend them to my friends often as it was a friend who introduced them to me. Very satisfied!
Hi Robert,
Thanks for leaving a review, we appreciate it. We care about our customers, and our excellent customer service team make Boats.net the go-to parts dealer for thousands of boating enthusiasts and OEM and independent dealers all around the world. We are glad your experience with us was great, and we look forward to your next order.
Placed few orders while aware about the shipping fees. The parts took more than published to arrive and the worst surprise was the post officer asking me extra money for the foreign customs fees absolutely not mentioned at the moment of the ordering. At the end I paid these parts more than I would have in a normal Honda shop
Hi Mattia,
We are very sorry that you feel we were unfair. We clearly state that "Any duties, taxes, brokerage, or other import fees assessed by customs are the responsibility of the recipient." We hope you give us another chance.
Friendlier customer service would be nice. Faster shipping! When you pay for faster shipping and go on to track your package 5 days later and it's still preparing, when everything you ordered said in stock, it's a little irritating. Other than that it's great.
We are so glad to have customers like you. We try to make buying OEM parts as easy as possible and we are glad you are happy with your experience with Partzilla. We hope you order from us again.
Any vehicle with moving parts experiences wear over time and renovation and replacement are necessary. My 1966 Honda CL160 is a one-year model and whilst cycle parts, i. E. tanks, fenders, etc., are thin on the ground some 66+ years later, Partzilla is my one-stop source for all of the other parts on the bike. Yes, they have them all. All of the weird bits like oem fasteners, carburettor parts, etc., etc. at reasonable prices and express shipping; everything you need to keep your ride on the road. Thanks to Partszilla, "I'm gonna turn on the lights and ride my Honda tonight."
Thanks so much, William!
3 weeks to get 1 part that Partzilla claimed to have in stock is unacceptable! No ands' or if's about it, just unacceptable!.
Save your self time and heartache! When you call to speak to someone, and your number 100+ in the phone queue, says a lot about people calling in to complain no less.
Be Ware and Stay Away from PartZilla! Just look at their average star rating on this site alone!
Hello Isaac,
We are sorry to hear that you are disappointed in your experience with Partzilla, if anything wasn't made clear to you we will try to straighten it out. Whenever a part on our website says that it is "IN STOCK" it means we have it on hand and ready to ship. When the part page says that the part "Ships in 1-2 days" or "1-3 days" it means we do not have the product in stock and we are waiting to receive it from the manufacturer, whenever we have a part on backorder we make sure to notify the customer of its status and we try to be as transparent as possible with our customers. I hope this clears up any confusion and if you have any other questions or concerns, please contact me at loyalty@partzilla.com.
Placed my order on June 17th. 2 parts were stated as available and 2 parts would be available on June 20th. I have called numerous times and keep getting the run around. Oh were having warehouse issues, emergencies, blah blah blah. Last Thursday George said they were shipping out and I would see them shortly. As of today the order status still says the same thing. I wont use them again. Very, very disappointed!
I'm sorry to hear about the difficulties you've been experiencing with your Partzilla order. We are working very hard to ship your order as soon as possible and truly appreciate your patience.
Thank you.
UPS lost my original shipment. They went out of their way and sent a replacement before the UPS investigation was finished even though they didn't have to and it wasn't their fault. Will definitely order my parts with them in the future!
9 out of 10 times parts are readily available. Shipment is fast and pricing is good. Sometimes hard to find parts need to be ordered in and shipping takes longer but still overall always a good experience.
Hi Shawn,
We are glad you took the time to leave a review. We appreciate hearing feedback and we are really happy to hear your experience with Partzilla was just what you were hoping for. With an amazing selection of parts, fast shipping and the best value around make us hard to beat. We hope to see you order from us again soon!
We have been using Partzilla for Over 3 of the 7 Years of business. We sill not trust anyone else to do the level of service they continue to uphold. Parts always In stock 90% of the time. Thank You Partzilla
Hi Caleb,
Thanks for your nice review! For years, Boats.net has been hustling to help our customers find the right upgrade, fit, or fix. We work hard, we play hard, and we are honored to serve dedicated boating enthusiasts like you. We look forward to your next order from us!
I run a repair facility, and paid for expedited shipping. This did not happen, and I missed the target date I had for the customer. I have another employee, and he had an issue with shipping last week as well.
Thank you for your feedback. We sincerely apologize for the carrier delay. We show a partial refund was issued for the delay on delivery. Please allow 3-5 business days for this to credit back to the original payment method. If we can be of future assistance please reach out to our customer service team.
I ordered all new plastics and brush guard for my daughters wheeler. They sent everything except the brush guard in a timely manner. I was very happy with the pricing and quality. But it took them 2 1/2 months to send the brush guard. I could not start the project without this piece. My daughter has been waiting for us to start this together.
Hi Henry,
We are really sorry that we weren't as clear as we could have been about the time it will take us to deliver the front bumper. We don't want to lose a valuable customer like you and I want to make things right. I sent a direct message and I hope we can get on the same page and turn this into a positive experience. We hope you give us another chance.
I had a good experience over the phone with one of your parts salesmen. Although the part I needed was hard to find a diagram depicting it he kept on until he found it. He was very helpful and courteous. Thank you. The parts also arrived on time.
I have used Partzilla a few times. I gave them four instead of five stars, because a couple of times the part showed in stock but was not. The service is great. When this happens I am notified and the order is corrected. I understand that some of the parts I am looking for are for old units, early 90's. But I would like to say, some of their competitors do offer non- OEM options. Which works well for some of the parts I need. Like screws/bolts, washers and nuts. Other sites have them, non-OEM but are to factory specs/size and they work fine. It would be nice if they would offer this option.
Hi AI,
We appreciate the positive review. We know that our loyal customers deserve only the very best service and parts so we try our very best to make ordering from Partzilla easy and fast. Thanks for the feedback, we will look into this and see what we can do. We hope you order from us again!
When I need a part for my Yamaha, I rely on Partzilla. They generally have the part I need in stock and at a lower price than other part houses. They usually get my order to me in a couple of days.
Their customer service is top-notch. They are helpful and go the extra mile to make sure their customer is satisfied.
Give them a try. You won't be disappointed.
Hi Dan,
Thanks for the positive review. We always try to maintain a high level of customer service so that our customers will always leave happy. We are proud to be unmatched in our excellent customer service, and state of the art distribution of OEM parts and accessories. We hope you order from us again soon!
I've purchased many items from Partszilla and frequently use their online parts catalogs. Their prices are hard to beat and the parts in stock or not on back order come quickly!
Definitely a fan and will continue to use them as one of my main part sources.
Thank you for sharing your wonderful review and we look forward to your continued support!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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I am sorry to hear that you have not yet received your order for an air filter. I can understand how this would be frustrating.
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused and thank you for your patience as we work to resolve this issue. Despite high call volume, our customer support team is always working hard to help as quickly as possible while also ensuring each call receives the care we strive for.