Overview
The company has established a generally positive reputation, highlighted by its competitive pricing, fast shipping, and a user-friendly website that facilitates easy part identification. Customers appreciate the quality of the products and the effective customer service, often noting the helpfulness of support staff. However, some concerns have been raised regarding packaging issues and the occasional receipt of used parts. Overall, while the majority of feedback reflects satisfaction with the purchasing experience and product reliability, attention to packaging and quality control could enhance customer confidence further.
This summary is generated by AI, based on text from customer reviews
When you service 100 people and 1 has a negative experience he wants to tell the world, the other 99 just go about their lives. I'm sure the others with complaints are sincere, but their experiences were completely opposite of my experience. I ordered a complete seat assembly for a 2014 Honda CB1100. The order was placed late on a Thursday night (standard Free shipping) and the seat arrived the following Thursday: 7&1/2 days later. Details of Order:
1) List price: $391.75 Partzilla price: $269.33 Savings: $122.42
2) Totally FREE shipping and the item was "double boxed" for protection
3) No sales tax or any other fees.
I would gladly order from Partzilla again and would recommend them to others.
I've always had good luck buying parts for my fleet of 1999 Yamaha snowmobiles. This season was no different. Partzilla has very fair pricing and prompt shipping to get parts to me quickly so I can get my sleds back on the trail!
I had ordered several parts and a drive chain for a motorcycle and when they showed up there was no master link for chain. I replied in a survey that i was disappointed there was no link. I thought that would be the end of it but i received a phone call from a customer service rep who saw my comment and he offered to send me a master link. I was surprised and grateful. I didnt think anyone ever followed up on those reviews. Way to go Partzilla!
I ordered one control arm for my Yamaha Raptor. The order was placed on 06/16/2022. It shows that the part became available on 06/21/2022. It is now 06/27/2022, and my part has still not shipped. I just spent 1.5 hours on hold trying to reach their customer service. The call got dropped, so I tried to call back. Their customer service line says that they had to shut down their phone line due to a high volume of callers. Its 2PM. This site blows chunks, its been over a week and my part hasn't left their warehouse. Their site quoted 1-2 day shipping. Do not order from them if need your part in a timely manor. 0/10 I wouldn't recommend this site to my worst enemy.
Thank you for bringing this to our attention, we're sorry to hear that your order has not shipped as quickly as you expected. Our goal is to get your parts to you as soon as possible and we apologize for any inconvenience this may have caused.
I usually go to a motorcycle dealer for parts. This time I decided to check the internet because the parts are for an older Yamaha Roadstar and the line has been discontinued. It was possible that it would take months to obtain the part through the normal channels.
I found Partzilla and they had everything I needed in stock. It was super simple and fast and the prices are great. I am very satisfied and will use Partzilla again.
We are glad you found the motorcycle parts you were searching for. Thank you for sharing your review and we appreciate your continued support!
One minute after having g placed my order I realized that I needed a quantity of 2 items not 1, I called right away and spoke with a representative. She said she could not modify the order and it went to shipping, 2 days later I received a message that my order shipped... I would have expected that an order could be modified minutes after it was placed.
We do apologize for any inconvenience this may have caused. We will be reaching out to you directly. We hope to hear from you in the future.
Always found the hard to find parts here at part zilla ( I drive older bikes). Good prices and shipping times. I don't think I've needed to look anywhere else when shopping for parts especially carb components.
Hi Caleb,
Partzilla.com is the premier OEM parts dealer and distributor. Our goal is to get you up and running whether you need genuine parts, an aftermarket upgrade, or a component diagram to help you take it apart and put it back together. We sell OEM parts for Honda, Kawasaki, Polaris, Can-Am, Suzuki, Arctic Cat, Sea-Doo, Ski-Doo and Yamaha motorcycles, ATVs, PWCs, and snowmobiles. We also carry thousands of aftermarket parts and OEM accessories. No matter how old or new or how hard to find we've got your back. We are glad you ordered from us and that your experience with us was just what you were hoping for. We look forward to your next order.
I sent an email to adjust my order and they emailed me back the same day, which is very rare when shopping online. When I changed my mind last minute I called their office and they fixed it right away and promised to ship the parts that day. I have ordered from them in the past and the shipping was prompt and prices were competitive.
I ordered 2 small parts 2 weeks ago due to their statement that they shipped within 24 hours. 1 week later I got the package and one part was missing. I immediately called them and they said they would expedite the order and I should get it in a couple of days. Another week goes by and I get an email saying that my part was shipped yesterday (six days after they said it would be here in a couple of days). I am extremely dissatisfied with their customer service and won't be ordering from them again.
Hi Stephen,
We understand your frustration. We are sorry that we are not able to deliver the parts as quickly as our customers are used to. UPS is dealing with delays in all areas of the shipping process and our team is doing the best they can during this challenging time and we appreciate your continued patience. We hope you will give us another chance in the future as things start to return to normal.
Partzilla has a good selection and good prices. However, I have on several occasions been very disappointed that an item labeled "in stock" is actually not. Also, items that are in stock are often held hostage to those that aren't when on the same order. I understand trying to keep costs down but just updating the shipping estimates on the public side of the site would alleviate this.
Hi Logan,
Regarding the hold up of orders, we highly recommend splitting up your order so you can receive the parts that are ready first. That can be done through a simple call to our amazing customer service team who can get that settled immediately. Regarding the in-stock issue, as a rule of thumb whenever a part says that it is "In Stock" we have it on hand and will ship it immediately. Whenever a part will "Ships in 1-2 days" or "Ships in 1-4 days", that is our estimate of how long it will take the manufacturer to deliver the part to us. Sometimes parts take longer when the manufacturer is late or there is a hold up in the order. We hope you will order from us again, with an amazing selection of OEM parts and great prices, we are hard to beat!
Available does NOT mean in stock OR even still available from the manufacturer... they are, by their own customer service reps, just trolling for sales and leaving the naive customers waiting for parts promised and never arriving... AVoiD! Partzilla and firedog... your repair plans will be ruined... best wishes from victor in virginia 06/07/2019
Hi Victor,
We are sorry to hear that you didn't have a great experience with Partzilla. With over 3 million parts shipped around the world to hundreds of thousands of happy customers, we assure you, we are not trolling anybody. While we have nearly all the parts seen on our website in stock, we do not have them all. We make sure to notify the customer if the part he/she ordered is not in stock, we then order the part for him/her from the manufacturer. Unfortunately, sometimes even the manufacturer can be delayed, and sometimes even for up to a month. In cases like these, the status of these parts is for the most part out of our hands until it arrives at one of our 2 East and West coast distribution centers where it is immediately shipped out to the customer. We hope you understand that we would never leave our customers without their parts, if you haven't received your parts yet please contact us at Loyalty@partzilla.com with your order number and our customer service team will look into it.
I ordered a fuel pump online, paid nearly $200 for the pump for it to be received not in working order. When I contacted Customer Service I was told I can only exchange the part for the same item. The agent was rude and borderline yelled at me when I told him that online no where does it say I cannot get a refund for my part. How do you sell parts that are defective (they don't work) then not offer a refund to your customers? I'm a VERY dissatisfied customer.
Hi Lisa,
We sincerely apologize for the service you received and the defective pump. We hold ourselves to a high standard of customer service. We sent you a direct message so we can work toward a refund and we hope to hear back very soon.
So, 30 days after I placed the order online I get an email stating my items have shipped. THIRTY freaking days! Now I'm waiting to see if they got the order right. This will be my last order with these people,,,
He always has the spare part I need, his customer service is very good, something negative is that I do not like that having an order please make a single shipment not two. Thank you very much for your excellent service
Hi Juan,
Thanks for leaving a review, we really appreciate it. Our care for our customers makes Partzilla the go-to parts dealer for thousands of Powersports enthusiasts and OEM and independent dealers all around the world. We are glad your experience with us was great and we look forward to seeing you order from us again soon.
Similar experience as a lot of the reviews on here. I ordered my parts. The site showed that they were in stock. 2 days later I got an email telling me they were on backorder with no ETA. I waited a few weeks before calling customer service. When I finally called they told me that it was likely that my part had been picked but not shipped yet and blamed it on the fact that it was coming from Japan. When I asked if that meant my part must be shipping soon, he said yes. Now several more weeks have passed and no update. I ordered this part on March 20 and today is May 24th.
Thank you for your review of Partzilla, we are sorry to hear that you have had such a negative experience.
We try our best to keep accurate stock levels on our website, but the current supply chain issues across the country are causing unexpected delays. We truly appreciate your feedback.
I have a 2002 vstar 650 bobber. Got it free, but have replaced almost every single component on it. But I love it. Many parts from Partzilla. Great customer service and quick delivery with accurate parts. Thanks y'all.
They beat everyone's prices but next time I'll pay an extra 10 bucks to get my parts delivered on time from their competitor. Bad experience talking with one of their customer service folks as well when I called in wondering where my parts were, then lied when they said parts were shipped and would arrive in two days. " They hadn't even shipped yet".
Won't be ordering from them again...
We never try to mislead or misinform our customers. Our goal is to deliver your parts as fast as we possibly can at the lowest price. When a part is in stock, it says on the product page IN STOCK and will be shipped immediately. There are certain times when we don't have the part in stock and we have to wait for the manufacturer to deliver us the part. Whenever that happens, the part page says "Ships in 1-2 days" or "Ships in 2-3 days." Since we don't have a way to know how long the part will take to arrive from the manufacturer, we are unable to update the ETA for the part. I know this is frustrating, but I do not want to leave you with the misimpression that we are trying to mislead you in any way. We hope you give Partzilla another chance.
I recently ordered several items from partzilla but while tracking my packages there was a mix up between fedex and the shipper. Lucky apron contacting partzilla off the issue they looked into and resolved the issue immediately. Shipped my returned items In two days next day air and I couldn't be more satisfied with their outstanding service. I will continue ordering form this company for as long as they are in business-loyal customer
We are excited to hear you appreciated the diagrams. We also want to thank you for your patience and loyalty, Daquan.
Talk about fast, I placed an order in the evening after hours and the next morning got an email that my merchandise had already shipped. Unbelievable. Partszilla is always easy and prompt to deal with.
Hi Chris -
I think you may have mistakenly clicked the "1-star" rating in error, as it seems like you had an amazing experience with us! Thank you for your loyalty and please take a moment to update your review -- it will really mean a lot to us!
I'm a small business that provides a service to the local riding community. At some point in early 2018 you guys devcided to discontinue my commercial discount. Every penny counts but ya'll decided that you needed those pennies more than me. Western Hills Honda sells me Honda and Yamaha parts at 5% over cost. Once I find another supplier for Suzuki and Kawasaki parts at commercial prices I'll be gone. And the wine cards, please just stop. Max BMW sells me parts at commercial rates and they send me M&Ms. You asked.
Hello Scott,
Thank you for bringing this to our attention. We will look further into the issue regarding your commercial discount, and we will get back to you shortly.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Brad,
Thanks for the positive review. We always try to maintain a high level of customer service so that our customers will always leave happy. We are proud to be unmatched in our excellent customer service, and state of the art distribution of OEM parts and accessories. We hope you order from us again soon!