Partzilla

I placed an order over a week ago for one Jet-Ski hood and a couple decals. Because of the cost, it qualified for free shipping. They contacted me yesterday and told me it would be $153 EXTRA because of the size. I asked them to check with another company because I know the size of the part, and there's no way it would cost even half that amount. The basically did nothing, and just said they have to charge $153 extra or cancel my order. Will never do business with them again. They advertise the lowest price to get the order, then a week later try to squeeze more money out of me. No thanks. Ordered the same parts elsewhere for a few bucks more without paying the $153 extra.

Ordered a part that, according to their website, appeared to be on-hand so I purchased it. A few days later, received an email that there was a delay of a few days. Okay, I can deal with it. The new shipping day comes and goes. Nothing. I contact Partzilla. They don't have the part and don't know when it will come in. Well that would have been good to know before ordering, right? I ordered the merchandise February 24, now they tell me the part won't be available to ship until March 25. Now that really would have been good to know before ordering. I told them to cancel it but get no response from customer service. They suck big time.

Ordered, 2k worth of parts during order process 90% of the parts said in stock ship in 2-3 days, paid for extra shipping that was supposed to ship as parts came in if any unavailable, First shipment was three small parts, two weeks later I check the site it says 90% of parts are in stock still no shipping. Call they tell me they wont ship till all parts are in estimate end of November, when I stressed my concern lady says she will cancel order, I reply I just want the parts with the special shipping I paid for, she says she understands and will have them shipped next day, still nothing, seriously not worth it if you expect to get your parts in any realistic time frame. I have a trip that I needed these parts it was 6 weeks from order date will have to cancel trip unless I can source locally. Checked site again before writing this 90% parts all show in stock.

I own an ATV business. Partzilla has a wide verity of parts which is good. Now the bad! Poor customer service almost everytime I call. Shipping rates and times are deceiving. They say 2 day shipping or you can expidite for more money. However if you order today at noon won't ship till next day which ends up being 3 days. Website may show item in stock so should arrive in two days but after you order you find out website was incorrect so part is 3-5 days to get to their warehouse then another 2 days to get to you. Partzilla will not split an order so you can go ahead and get what's in stock to keep working with out paying a $5 fee. Free shipping on items over $150 where others are at $75 for free shipping. Change some of these issues and will be great place.

The site will tell you ships in 2-3 days but the dates change and keeps getting pushed back You sit on chat over over an hour to get nowhere or they say its shipping today, just for you to check later that day and back to "closed for an emergency". Always something in the last month. Pay for expedited shipping to try to get stuff here quicker. Seems customer service used to be top notch and in last 3-4 months, horrible/non existent. I will hope its better with their "new facility". Otherwise I will have to take my business elsewhere and we are a shop so we spend ALOT of money with them. Time to start seeking out other distributors I guess.

Typical Partzilla story: Ordered part with promise that it would ship in a few days and received no updates after two weeks. I had to call up the company to get a customer service rep to email me an invoice with the ACTUAL information for my order and was hung up on (in the middle of asking a question) immediately after confirming that I'd received the email.

All in all, they're uncommunicative, horribly disorganized, rude, unreliable and I feel like an idiot for ever giving them a chance. This is one company that truly deserves to fail.

Restoring a 82 Honda Gold Wing Standard, and going thru it front to back and top to bottom. From brakes to hoses, timing belts to the fuel tank. I have found that Partzilla is my first stop to go to. Overall the prices are the best, Ok maybe one or two might be 25 cents higher but the shipping charges and the money you save on all the other parts you order, and the time in shipping is the best I have found. There will be that one they do not carry, and you might find it else where on ONE site and have to pay thru the nose but shop here first, save the extra money, fast shipping, and never had one problem. And not had to bend over once.