Overview
The company has established a generally positive reputation, highlighted by its competitive pricing, fast shipping, and a user-friendly website that facilitates easy part identification. Customers appreciate the quality of the products and the effective customer service, often noting the helpfulness of support staff. However, some concerns have been raised regarding packaging issues and the occasional receipt of used parts. Overall, while the majority of feedback reflects satisfaction with the purchasing experience and product reliability, attention to packaging and quality control could enhance customer confidence further.
This summary is generated by AI, based on text from customer reviews
I needed some parts for our ATV and I came across of this part store. The gentleman who helped me was very knowledgeable, knew exactly what I need (even though I was able only to describe him the parts) and fast. An another company almost sold me a whole ATV. Shipment arrived in time, I would say earlier then I expected it and they were the parts that we wanted.
I would highly recommend them.
This was just a big hassle and I rather have paid retail price for the part then to deal with this company. Box was damaged hence the tire carrier that I ordered was damaged to the extend that it was bent and not useable. Every time I called support I got a different story and finally gave up after 3 weeks of trying to get a replacement and requested a full refund. They would not send out a replacement until I sent the damaged one back even after I explained to them that the original box is so damaged that parts were falling out of the box when I moved it. Of course they left that information out during my prior calls when I was attempting to get this resolved.
Placed order on 5/1, all parts showing in stock. Email said will ship on 5/7. No shipping info after that and it did not ship. Sent two emails with no reply. When you finally speak to someone on 5/12 its magically in the shipping process and will be shipped in a few days..
Hi Paul,
We apologize for the delay in shipping. We're sorry that your two emails to the customer service team went unanswered. I'm glad to hear your item was shipped today. I hope you and your family are safe and well.
They corrected an incorrect part number I was going to order, send me schematics via text, the overnight shipped my parts and received them the next morning. Can't get any better than that. Best experience with a company this far!
Worked like it was supposed to. Shipped and received in a timely manner. The only thing that might have been better is if you offer a gasket to go with it or a message stating you might need a gasket. Other wise no complaints.
We thank you for your feedback. Typically on the diagrams for your model it would show all the parts listed for what you would need. You can always reach out to our customer support line as well and we can assist you with what you may need to go with the part. We thank you for your business and hope to hear from you soon.
Once I called and got the newly updated part number I received it just fine. Website needs updated bad. Popular parts are always showing unavailable because they have a new part number from BRP. If I hadn't called to ask I would've just assumed you didn't have it.
Thank you for your feedback. We apologize for the less than satisfactory experience you had with us. We strive to make sure all of our inventory counts are accurate; however, mistakes do happen from time to time. If you need technical help, please do not hesitate to reach out to our tech team via phone at 877-473-4595 or you may chat with us via our website. We hope to hear from you in the future.
This company lies to get your business. The part ordered showed in stock and ships next business day. I placed the order and checked on it next business day. It was pushed back 3 days. This happened repeatedly until I finally had to cancel the order and get from the dealer myself. All they did was push me back 2 weeks longer by saying the part was in stock. I called multiple times and asked them to correct the issue at least on that part and they never did. Still shows in stock right now.
Thank you for your feedback. Our availability of in stock items are shown on the website as ships within 24 hours. Any other status, i.e. “One Business Day” or ships in "2 to 3 days" is an estimate of the lead time from the manufacturer, whose location is usually one day shipping from us. Unfortunately, the manufacturers do not provide us with live availability, in an electronic format, that would allow us to better communicate lead time to customers. Product that we do not stock, we order from the manufacturer within one business day of the customer’s order. Our first notification of any delay from the manufacturer is after we have ordered the product from them due to us pre-purchasing the item from the manufacturer to preserve the customer's place in line to receive the item. Once notified of any back order, we adjust the customer’s ETA, and promptly send an email. During this time, the customer has the option to cancel.
I stumbled across Partzilla while looking for some much needed battery accessories. The site was easy to navigate. I ordered my part and extras. My package arrived days before I actually expected it to. Extremely impressed. I gave friends the website and they have used the site as well. This is my go to parts shop!
Shipping to Israel was super fast and the part arrived in 9 days.
In the support side they was very quick an responsive but send me to search the part by myself.
There are some model differences between US and Europe so I've couldn't decide which one is similar to my model, eventually I dig the web in order to find the part id no.
Thank you for the feedback, we will share it with our team.
Been buying stuff from Partzilla for a good while and their prices always beat local dealers big time and always have what I need. Customer service is top notch as well. I have mainly purchased OEM parts for bikes and quads and haven't been let down yet. Keep up the good work!
Hi Corey,
We are glad to help you with your repairs. We are proud to be unmatched in our excellent customer service, and state of the art distribution of OEM parts and accessories. Partzilla is your resource for affordable, fast shipping to 120-plus countries worldwide, and free fast shipping on qualifying orders within the U.S. We hope we can become your go-to OEM part dealer, with our amazing selection of parts and amazing prices (up to 80% below retail) we are hard to beat.
Ordered Speed Control from Partzilla because I was able to verify the application using their website and chat line. Aside from a competitive price, I was confident I ordered the right part. I liked the free shipping and received it quickly! Great experience with Partzilla!
Still waiting over a month. Still is not shipped. Have to wait over an hr on hold to talk to someone. To give me excuses why they can't refund me, even tho item has not been shipped yet. Very rude an could care less of your issue. Run away from this place...
Hi Rob,
We are very sorry to hear that you have not had a satisfactory experience with Partzilla.com, we want to make things right. Please contact us at loyalty@partzilla.com with your order number and order information and we will sort this out.
This is the go-to site for my toys. I love the fact that they list every possible model number for a year and make. The parts diagrams are invaluable and broken up into easily understandable groupings. Another thing I think is great is that when you pull up a part for your machine, it shows you all other make, model and years that the same part will fit.
Prices are usually the same or slightly less than other merchants and shipping is very fast.
Hi Cameron,
We try to make buying OEM parts as easy as possible and we are glad you are satisfied with your experience with Partzilla. We make it a big part of our site to have component diagrams for nearly every vehicle and part so you can take it apart and put it back together. We are always trying to make it easier and more convenient to order from us. We look forward to your next order!
The best thing to know that if you need a part for your bike you will find it here in Partzilla. I have bout from them and I have had a great experience, the accessories a added to my motorcycle are from this great company. And now my baby looks amazing.
Thank you for sharing, Carlos! We look forward to your continued support.
Slowest picking and ordering I've ever encountered. Will never order from partzilla again after taking 2 weeks to pick and ship my simple order of a water pump seal. I had the 2 day shipping refunded after it took 2 days to prepare the order. I placed the order on 9-1 and it said available, it is now 9-17 and I still don't have the seals! I will never use this company again and will tell everyone I know how horrible my experience was.
Our records indicate that the parts ordered were not in stock when the order was placed. This is notated on the part page, and again at checkout. Unfortunately there is no way currently to link our system to the manufacturer, therefore, all ETAs displayed are best estimates, based on average time it takes for parts to arrive to our distribution center. Once we place the order with the manufacturer and receive updates, we send those out via email. Your order is expected to deliver today (9/18).
I have ordered twice from Partzilla; and the majority of the parts were in stock and shipped fast; my second order had a part that would have taken two weeks to be back in stock, a quick call to customer service to remove that part was easy; the representative was courteous and professional, he removed the one part from my order and shipped my remaining parts the next day. I would recommended Partzilla.
I'm pleased to hear our customer service was able to get your parts to you so promptly. Thank you for sharing, Rod.
I had to contact customer service because the schematic was at the wrong angle for me to be sure I had the correct- the gentleman who answered was patient & informative, helped me figure out which part I needed & made sure it was in stock. I ordered another part at the same time, both arrived quickly & were exactly what I needed to get my bike back on the road!
So glad that our rep could help you make sure you got exactly what you needed. Thank you for shopping with Partzilla.
I ordered a total of four parts. The first two were attached to the actual tracking number. After those parts were delivered my tracking was no longer active. I received one more of the 4 parts I ordered while writing this, that leaves one part unaccounted for and I have no idea where it's at in it's shipping process. Other then that the prices are very fair and they have very good selection of parts. I would order again in the future.
We do apologize for any inconvenience this may have caused. However, I have checked the tracking information on your order and show one package was delivered 01/06 via USPS and the 2nd package was delivered on 01/11/24 via FedEx. If you are missing any items, please reach out to our customer service agents via phone or chat. We hope to hear from you soon.
They don't tell you when you buy but they use UPS which is by far the worst shipping company. My part was supposed to already be here but it's lost & when I asked for a refund I was told to just keep waiting. Now I have to go through my card to get a refund. Do yourself a favor & order somewhere else until this site starts using a real shipping company.
Hi Benjamin,
We understand your frustration and we are sorry to hear that your parts were lost in transit. We rarely have missing parts and UPS has always been a reliable shipping company for us. We sent you a direct message so we can help locate your order and coordinate a replacement or refund.
I restored two motorcycles in the last two years and Partzilla was there every step of the way. They had almost every part for two early 80's Japanese cycles that needed major work. They were a joy to work with and the only thing I can think of to complain was the just enough to be annoying shipping charge tacked onto each order, there was no free shipping option. But other than that, thanks Partzilla!
Hello Cory,
Thanks for leaving a review. We try to make buying OEM parts as easy as possible and we are glad you are happy with your experience with Partzilla. We hope you order from us again.
- Visit Website
- Albany, GA
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Timea,
Thanks for leaving a review. We take great pride in our customer support team and we’re glad to see that you appreciate them as well. Partzilla's got your back for any parts you'll ever need.