Overview
The company has established a generally positive reputation, highlighted by its competitive pricing, fast shipping, and a user-friendly website that facilitates easy part identification. Customers appreciate the quality of the products and the effective customer service, often noting the helpfulness of support staff. However, some concerns have been raised regarding packaging issues and the occasional receipt of used parts. Overall, while the majority of feedback reflects satisfaction with the purchasing experience and product reliability, attention to packaging and quality control could enhance customer confidence further.
This summary is generated by AI, based on text from customer reviews
I look on the internet for parts and a price I can afford and often find myself at Partzilla. Seems as though they have done a good job of creating a catalog that is specific to the bike I'm working on which helps take the guessing game out.
I was going to wait till I got the parts but Partzilla keeps sending me emails to do it now and God only knows when I'll get the parts. I placed the order on April 11/22 and they said one part would be in on Apr. 21 then it changed to Apr. 28 and the other part would be in on May 5. It's April 30 and I haven't received anything yet. That's because they're somewhere in JAMAICA, NY, United States which is a long way from Alberta Canada. Don't make promises you can't stand behind. You wanted a review, you got it!
I have many opportunities to buy parts and I continue to go back to partzilla because of their professional web site layout, good fill rates, fast shipping time, and overall good experience with previous purchases. There's a lot of people in the parts game but these guys get it right every time and that is something I appreciate.
Hi Dan,
If there’s a part you need, you got it. Here at Partzilla, we have every part imaginable, from Sea-Doo to Kawasaki to Suzuki and Pol. Our amazing selection and customer service are what brings people back. Thanks for your nice review, we are glad that you are happy with the service you received at Partzilla. We look forward to your next order!
Partzilla has a huge amount of OEM parts in stock. They give a bigger discount then any local dealer would give on my commercial account.
Have had to make a few returns and it was smooth and hassle free.
Great to do business with Partzilla.
Hi Alex,
Thanks for leaving a review. We try to make buying OEM parts as effortless as possible and we are glad you have been happy with your experiences with Partzilla. We take pride in our selection of hard to find parts and excellent prices and we hope you order from us again!
I work for a corporation that overseas properties throught the United States. The purchase for our kawasaki was easier then going through a local distributor. Shipping was fast and parts came well packaged.
I've tried reaching out and I get a computer response. I don't get a real person. My package has been stuck in Seattle and the tracking is terrible. I'm only 60 minutes away from Seattle and it's taken 4 days and it's still hasn't arrived yet. I'm very disappointed. I don't have my product and it seems to be stalled somewhere for some reason? I've tried to track it online and the tracking information I got has not worked. It is now 5 days overdue. No clue when it will arrive? Very poor service!
Thank you for your feedback. I have located your order and show standard shipping was chosen at checkout. Please be advised, we can not control how long it takes for the carrier to deliver the packages. However, with standard shipping, it may take up to 10 business days. In the future, if you would like quicker delivery times, we suggest choosing Expedited shipping as packages are typically delivered within 1-3 business days. If you have any further questions, please do not hesitate to reach out to our customer service team via phone, email or web message via our website. We thank you for your business and hope to hear from you soon.
I ordered parts that were in stock according to their web-site. Four times the shipment was moved out by 2 or 3 days. Now, 2 weeks later, I still don't have the parts. Customer service was apologetic and seemed eager to cancel the order. Which I did. Also cleared my cart of the other $794 worth I was going to buy from them.
I'm sorry to hear that you had such a poor experience with Partzilla, our goal is to always have the parts you need in stock and available for shipment as soon as possible. I understand how frustrating it can be when shipments are delayed.
Items can sometimes have unexpected delays when shipping directly from the manufacturer and we will be getting your order to you as quickly as possible.
Thank you for your feedback.
Gave a one because can't give any lower. Ordered parts on 3/24 said they were in stock on 3/30 checked to see why I had not received anything telling me my parts were shipped. On the order manifest it now stated that the parts would be available 3/31 when it said on the website and still does that the parts are in stock. Checked back 4/2 and the time was pushed back to 4/5 when the parts would be available. I checked back today 4/5 and it now says that the parts are not available till 4/7. The website still says in stock. This kind of incompetence is unacceptable. I will never shop or recommend Partzilla to anybody. I Did live chat with Todd told him to cancel my order, he told me it was done and that I would have a refund in 5-7 business days we'll see if that happens. They had no problem taking the money right away knowing they didn't have the parts in stock let's see how long it takes for them to give my money back.
Parts shipping directly from manufacturer can have unexpected delays out of our control but we understand your frustration and your refund will be processed as quickly as possible.
Had the part i needed, but charged $8 to ship a single nut from Georgia to South Carolina, and used the slowest shipping method available. It has been close to a week and I still have 3 days left before my part is delivered. Not using them again
I always make sure to check part quantities before ordering. If they have an item in stock it will normally ship the same day. Dealing with the Boats.net and Partzilla.com for years now and very happy with all aspects of service I receive. Phone calls and emails are always answered, which is not the case with many online sellers. If your part is not showing in stock best to give them a quick call and have them check availability if you are in a hurry for the part. They are upfront and honest and will give you the lead times provided to them by the OEM Manufacturers. Due to the nature of my business I deal with many parts suppliers and these are the best and easiest to deal with.
Very quick shipping (large inventory and fast order turnaround), Best prices I have found for OEM atv and bike parts. We are an independent repair shop and buy most of our parts here. They show inventory online so you know how long an order will take. If something is delayed they let you know.
We are so glad to have customers like you. We are very proud of our fast shipping speeds and we are glad to see that it doesn't go unnoticed. Thanks for your valued feedback, we look forward to seeing you order from us again!
We have used them for all of our oem parts, good people too. Pricing is comparable to others. They do need to tell you if they are waiting on a part to ship your order in its entirety though. You will have to call for an order update otherwise it will just show the order as processing.
Hi Peter,
Thanks for your amazing review! We work hard to keep our website up to date and customer friendly to help you find what you need to get back running. We have the largest selection of OEM parts of anyone online and we make it our business to have even the hardest to find parts for our loyal customers. We look forward to working with you in the future.
I buy from PartZilla very often and the items I need are always in stock, and the prices are usually the lowest!
The orders are processed very quickly, and my orders always arrive to my shop sooner than promised!
I can make the repairs, or mods to the bikes more quickly, and that equals happier customers!
In this crazy time when it is safer to order your power sports stuff online, always stop by PartZilla and give them a chance! You won't be disappointed!
Hi Tom,
Thanks for the wonderful review, we appreciate the recommendation. We realize how much you value quick shipping and a large selection of parts for your bike and we are glad we could get you back on the road quickly. We look forward to your next order.
I recently acquired two 1996 Yamaha big bear 350s and decided to redo them. I Searching around for parts, which can sometimes be harder to find for these older four wheelers. I found the part that I needed and placed the order. Everything went fine and part arrived in a timely fashion. I will be using them to purchase other parts.
I had ordered items listed in stock, later received an email saying certain items are back ordered with not current ETA- yet I refresh the item's page and its still listed in stock, this happened on 2 separate orders to me personally where in stock items are unavailable. I will never order from partzilla again
Hi N,
It sometimes can take a while for our site to update and reflect our current inventory. We are working to improve our communication and make it more straightforward when parts are in stock or on backorder. We always recommend you give our team a call. They are more than glad to help you find the perfect part for your vehicle. We hope you will give Partzilla another opportunity soon.
Found exactly what I was looking for. Shipping was super fast and product arrived exactly when expected. Will always buy my power sports parts from Partzilla!
Received the wrong parts was clearly Partzilla fault not even parts of the right manufacturer. It took 16 days to get the wrong parts. Called the toll free number and got some guy working at home with a baby crying loudly in the back
Ground. He told me to cancel order and reorder. I told him I already paid for the parts just send me the right parts. Not sure what he did. This company sucks in my opinion do not use.
Hi Daryl,
It sounds like we made a few mistakes throughout the order process and we are sorry. We will follow up with you privately and get your order right out to you.
I have used other company's in the past with slightly lower prices but, I had issues with delivery dates. Not knowing if the parts were in stock when I ordered was always a gamble. Partzilla hasn't let me down yet.
Hi Nick,
If there’s a part you need, you got it. Here at Partzilla, we have every part imaginable, from Sea-Doo to Kawasaki to Suzuki and Polaris. Our amazing selection and customer service are what brings people back. Thanks for your nice review, we are glad that you are happy with the service you received at Partzilla. We look forward to your next order!
If you are/were like me you felt if-y about Partzilla. I was skeptical. Thinking, how could partzilla give me what I need how are they better than a dealer?
Well I went through Partzilla and It was the best choice I made for my baby (GSXR 750), and to be frank they are better they give you what you want as well as what you need. Together!
Imagine
Imagine wants and needs coming together at the same damn time? Take it from me then you'll be writing the next review...
Thank you, Mario. This is the experience that our team works hard to provide to the best of our ability, thank you for taking the time to leave such a kind review.
To the man on the phone named George who sounds like Trace Adkins... Thank you very much. The ignition coil for my yamaha g16 golf cart was here in 2 days! Exact fit and exactly what I needed. Got my 28 year old Go Buggy going like she was brand new again! From one George to another Thanks again for your help
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Once the item was shipped, there seems to be issues occuring with the carrier beyond our control. We apologize for this and understand your frustration. We hope you receive your order as fast as possible and hope you give us another chance.