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PartsVu Reviews Summary
The company demonstrates a mixed reputation characterized by commendable product quality and competitive pricing, which many customers appreciate. Positive feedback highlights effective customer service interactions and prompt resolutions to issues, fostering customer loyalty. However, significant concerns arise regarding service delays, inaccurate inventory listings, and challenges in the returns process. Customers frequently report dissatisfaction with communication and support, particularly when issues occur. Overall, while the company's offerings attract repeat business, improving response times and enhancing customer service training could mitigate negative experiences and bolster customer retention.
This summary is generated by AI, based on text from customer reviews
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I though this touchup paint was paint and that's not the case, it is like black marker I I'll never buy this item again. I will be contacting customers service to return this item.
Good pricing good selection of parts, delivery was fine.
Thanks!
Great experience shopping with you all. Very simple and too the point
Yamaha maintenance parts delivered in a few days with no issues
Great experience. Your people were knowledgeable and helpful.
Good experience. Wish there was a way to put your engine model/year and get all the parts and filters related to just that motor.
Not their fault, just signs of the time, would have ordered more, but some items out of stock.
Shipment was received ahead of expected ship date.
It was good experience and fast delivery to united arab emirates.
Parts for delivered on time and as advertised don't know what else to say but I'll try and get my 50 words in
Good prices and easy to use website. I will use them again
My past orders have always been exactly as ordered and delivered although a few days late.
Always been satisfied with my orders and the quality of the service
Great prices and quality name brand products. Installed on boat immediate
The only reason i ordered this product from you was because i have ordered from you in the past and most importantly your website said you had product in stock. I needed it to winterize my boats. Once ordered I got an email saying I would get delivery in mid- February. I asked you to cancel but it showed up a week ago and i got charged for products I cant use now. Obviously boats are already winterized. Oh well just wish you would keep you website updated.
Hello Stephen,
Thank you for your order and for your review. I am sorry for any inconvenience you have come across while placing your order, I understand the frustration. I apologize if you believe we misled you but this product does not, nor has ever had a stock status. While we do hope to have it in the future unfortunately that is not yet an option for us. I see that you purchased the item on the 6th and we did in fact send a backorder email, luckily the date we got the item was much sooner than predicted and we were able to fill the order in 7 days. I have looked through all of our platforms and do not see a cancelation request from you, but what I can do is go ahead and refund the order and you can keep the products. If you do have any further questions or concerns please give us a call at 888-625-5460.
Kind regards,
Jessica
Good service, I got the part I ordered in a very timely manner.
Got the parts I needed for an excellent price delivery was prompt will definitely be doing business again with you guys
From the business
PartsVu was founded by a core group of avid boaters and lovers of the water and marine environment. Our goal is to provide the boating world with the best possible shopping experience and to get you back out on the water as quickly as possible. We want to be your go-to and trusted source for all things marine. From offering the complete outboard and marine engine parts catalogs from Yamaha and Mercury Marine to the top cleaning and maintenance supplies, docking and anchoring gear, aftermarket engine parts, marine safety products and accessories, and the latest electronics and navigation equipment, PartsVu has you covered
PartsVu supports all offshore or inshore saltwater fishermen and fisherwomen, water sports and skiing enthusiasts, pontoon boat owners, weekend booze cruisers, and freshwater boating and fishing lovers. We do so by not just offering premium brands, but also through our PartsVu Parts Experts, large in-stock inventory, free shipping on orders over $149, no re-stocking f...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello William,
Thank you for your order and for your review. I am sorry to hear you were dissatisfied with your part. Mercury Marine Touch Up Paint - Phantom Black - 8M0137135 is quite a hot seller used for touch-ups only. The consistency is not that of paint to refurbish or repaint the whole engine, but rather a consistency to cover small scratches and scrapes quickly and on the go. I did reach out to you to try and resolve this on January 3rd, however, I did not get a response. I also canceled and refunded the order in full. Please feel free to keep or discard the product. If you have any questions or concerns please call us at 888-625-5460.
Kindest regards,
Jessica