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PartsVu Reviews Summary
The company demonstrates a mixed reputation characterized by commendable product quality and competitive pricing, which many customers appreciate. Positive feedback highlights effective customer service interactions and prompt resolutions to issues, fostering customer loyalty. However, significant concerns arise regarding service delays, inaccurate inventory listings, and challenges in the returns process. Customers frequently report dissatisfaction with communication and support, particularly when issues occur. Overall, while the company's offerings attract repeat business, improving response times and enhancing customer service training could mitigate negative experiences and bolster customer retention.
This summary is generated by AI, based on text from customer reviews
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Ordered what I needed and it arrived in a timely manner.
Order was complete and packed well. Very happy with quality of parts
Plenty of parts available, good prices, pretty fast shipping.
Was a little disappointed to get a call after ordering a new outboard that I would have to pay extra for shipping if I could not provide a commercial address for shipping. I work from home but luckily was able to provide a commercial address.
Good had My order in a timely manner just forgot to send one item
Hello Dave,
Thank you for choosing PartsVu! We appreciate you taking the time to make this review, as your feedback is important to us. I do sincerely apologize for the hiccup in your order. I do see that you were missing a hat. You spoke to our agent Latoya who had this shipped priority. I see it was delivered. I do again apologize for the inconvenience as that is not our intervention whatsoever. Once again I thank you for your review.
Kind regards,
Jessica
As a full time marine mechanic this company makes the job a lot easier. Thanks PartsVu!
Part was on back order. PartsVu kept me informed of my order status and when the product shipped.
Would have been a 5* but they missed a part in the original shipment. However they did rush the missed order and I received it quickly!
Easy to order my 100 hour maintenance kit for my Yamaha outboard. Fast service at a competitive price.
Excellent place to find all my needed Yamaha parts.
Easy to navigate site. Great purchase. Quick delivery. Will use again.
Thanks good prices fast shipping thank you 50 characters
Low rating is due to great difficulty in contacting you--sent a e-mail and no reply----phoned at my expense twice and had to wait too long-----by mail i asked if you would phone me and gave the number to call-----no return call and no message on my machine-----i had some queries about a few of the parts i just ordered as there seemed to be choices and i was not sure which one was for my engine! I had to take a chance and i ordered anyway-----------my order number is *******580-------i sure hope my choices were correct as i will not be able to send the item/s back. You can call me at *******660 ----i ( peter) will be home today after 11.30 am EST. --------otherwise, your prices are good and the site is fine-----------thank you
Hello Peter,
Thank you for your purchase and for your review. Your feedback is important to us. I do sincerely apologize for the inconvenience. As boating season approaches coupled with being short-staffed at times our call wait times are longer than usual, especially on Mondays as that is our busiest day of the week. We are doing our best to get agents trained and phone ready. I have advised an agent to give you a call shortly to advise on your order. I do again apologize for the inconvenience ads that is not our intention.
Kind regards,
Jessica
Fast delivery, fair price. Easy to use site. Thanks!
I enjoy the convenience of having all the maintenance parts in one kit and the pricing is ok. Shipping was fast. What more could someone want?
Great. Will use again………………………………………………………………………..
Parts Vu had exactly what I needed. Shipping was on time.
Customer service was very prompt and took care of my issue quickly!
Ordered a yearly service "kit" with many different parts. One part did not make it into the box. Called customer service expecting to start the blame game and expecting to not get any where fast. But contrary to my precieved thoughts, I was connected with an agent who immediately sent out the missing part and I received it 2 days, saving my plans of getting the service done in time to get out on the water for the weekend! Will recommend and buy from again!
From the business
PartsVu was founded by a core group of avid boaters and lovers of the water and marine environment. Our goal is to provide the boating world with the best possible shopping experience and to get you back out on the water as quickly as possible. We want to be your go-to and trusted source for all things marine. From offering the complete outboard and marine engine parts catalogs from Yamaha and Mercury Marine to the top cleaning and maintenance supplies, docking and anchoring gear, aftermarket engine parts, marine safety products and accessories, and the latest electronics and navigation equipment, PartsVu has you covered
PartsVu supports all offshore or inshore saltwater fishermen and fisherwomen, water sports and skiing enthusiasts, pontoon boat owners, weekend booze cruisers, and freshwater boating and fishing lovers. We do so by not just offering premium brands, but also through our PartsVu Parts Experts, large in-stock inventory, free shipping on orders over $149, no re-stocking f...
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
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Hello Joe,
Thank you for choosing PartsVu, and for your review. Your feedback is important to us. I am very sorry for any inconvenience, It does state on our website that oversized and heavy items would require additional shipping. In order to keep our prices low, and not put an extra cost on you we do need to take an alternative route. In cases like these, where the motors are shipped freight, the price is astronomical to have them delivered to a residential area. In order to avoid having that cost passed on to you, we had to have this shipped to a commercial address where the freight company can easily access it and therefore do not charge extra fees. While shipping freight is always expensive we do not mind paying the price to make sure the item arrives to you in the best condition possible. I again apologize for any inconvenience.
Thank you again for your feedback!
Kind regards,
Jessica