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PartsVu Reviews Summary
The company demonstrates a mixed reputation characterized by commendable product quality and competitive pricing, which many customers appreciate. Positive feedback highlights effective customer service interactions and prompt resolutions to issues, fostering customer loyalty. However, significant concerns arise regarding service delays, inaccurate inventory listings, and challenges in the returns process. Customers frequently report dissatisfaction with communication and support, particularly when issues occur. Overall, while the company's offerings attract repeat business, improving response times and enhancing customer service training could mitigate negative experiences and bolster customer retention.
This summary is generated by AI, based on text from customer reviews
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Always great service at a fair price.
This time the Yamaha fuel filter was replaced by another product. Called customer service and they said they were out of Yamaha filters and the replacement was as good. It would be nice to know that when I placed the order.
Keep the prices low and the sales frequent, we all need parts!
Excellent transaction received my order promptly as ordered
Nothing but excellent service and quick delivery would recommend this site to anyone. Five stars.
Very professional, priced fairly, fast shipping, would highly recommend to others, awesome
Delivery speed was great and item was exactly what I ordered
Were able to get me the yamaha exclusive bearing faster than any other supplier
Easy to order. I got my package pretty fast. Everything I ordered came correct and undamaged.
Phoned in my order and was very pleased with how professional I was cared for during my conversation and order.
Everything was great as ordered thank you very pleased
Fast, efficient and a great price for all your maintenance needs!
My order had the wrong weigh oil the gallon was wrong but the rest was right but I got it in a timely manner.
Thank you very much quick shipping. Decent price also. Would recommend using them again.
As described and delivered fast. Would order again.
Overall very good. An improvement would be to get an order status sooner with updates. I had to reach out to find out the status.
The trolling motor finally arrived. Fed Ex first said it attempted delivery on Easter Sunday but no one was home. 1) I was home... 2) It was Easter(!) and 3) Fed Ex is closed on Sundays. It took them almost a week more for them to find it and finally deliver it. No fault of PartsVu, but you might consider another carrier.
Great thanks product works as described. Installed easily.
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Worked great. Fast shipping and you had the best price.
Exactly what I ordered for honest prices. This is the second time I've ordered through partsvu. Will be buying from again.
From the business
PartsVu was founded by a core group of avid boaters and lovers of the water and marine environment. Our goal is to provide the boating world with the best possible shopping experience and to get you back out on the water as quickly as possible. We want to be your go-to and trusted source for all things marine. From offering the complete outboard and marine engine parts catalogs from Yamaha and Mercury Marine to the top cleaning and maintenance supplies, docking and anchoring gear, aftermarket engine parts, marine safety products and accessories, and the latest electronics and navigation equipment, PartsVu has you covered
PartsVu supports all offshore or inshore saltwater fishermen and fisherwomen, water sports and skiing enthusiasts, pontoon boat owners, weekend booze cruisers, and freshwater boating and fishing lovers. We do so by not just offering premium brands, but also through our PartsVu Parts Experts, large in-stock inventory, free shipping on orders over $149, no re-stocking f...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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Hello Chris,
Thank you for your purchase and for your review. Your feedback is important to us. I am sorry about the carrier delay. I could not explain what happened there. FedEx is usually very prompt. I have searched our database and only found 1 correspondence from you late Thursday, and when the agent responded a little less than 24 hours later your order had already arrived, thus they provided a response advising of the delivery. I did not see anything prior to that with your email. I do sincerely apologize for the inconvenience.
I assure you we do not try to hide anything. We do state in our terms and conditions that items may not be available or in stock but that we will notify you within 1-3 business days which in fact we did. When items are on backorder all we can do is advise of the estimated availability date so that you may have the option to cancel or carry on with the order. In this case, you did not cancel and we kept your order open and had it dropshipped directly from the vendor to you. I do sincerely apologize for any inconveniences this has caused as that is not our intention. Thank you again for your review.
Kind regards,
Jessica