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PartsVu Reviews Summary
The company demonstrates a mixed reputation characterized by commendable product quality and competitive pricing, which many customers appreciate. Positive feedback highlights effective customer service interactions and prompt resolutions to issues, fostering customer loyalty. However, significant concerns arise regarding service delays, inaccurate inventory listings, and challenges in the returns process. Customers frequently report dissatisfaction with communication and support, particularly when issues occur. Overall, while the company's offerings attract repeat business, improving response times and enhancing customer service training could mitigate negative experiences and bolster customer retention.
This summary is generated by AI, based on text from customer reviews
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Always a good experience thanks got parts fast at a good price
Everything in the kit i ordered was fine, but the fuel water separator was the wrong size
Fast and Easy very pleasant to do business with!
Thank you
Easy process and good prices. Good communication regarding out of stock items.
Everything I need. Always a good experience. Customer service is efficient and excellent.
Decent Customer Service at PartsVu - Purchased a Mercury remote control. Had an issue with a decal on the remote. (Manufacturers factory defect). PartsVu shipped out a replacement label free of shipping charge. All good!
Good pricing
Free shipping
Thank you!
Happy Holidays
The shipping was free until i used my discount code. Then i got a 8.99 shipping charge...
Hello Robert,
Thank you for your purchase and for your review. Your feedback is important to us. I am sorry you were dissatisfied with your purchase. That is not our intention whatsoever. In our system, only one promotion can be used per transaction. You used a 15-dollar-off code, that did reduce your price to below our free shipping threshold of 149 and over. I do apologize for any inconvenience or confusion. I am going to go ahead and refund the 8.99 for shipping. You will receive a credit memo momentarily and the funds will be refunded to your means of payment. If you have any questions or concerns please call us at 888-625-5460.
Thank you again for your feedback.
Kind regards,
Jessica
Got my order fast and accurate with out any issues
I needed help with my order. Got a response back with everything I needed. This is the second year in a row I ordered from them. I will order again next year!
Very easy to navigate the website and order arrived on time.
Great products and very timely deliveries-- even to our middle of nowhere location.
Parts worked great and the shipping was fast thank
Everything was in box. Gallon of oil had small pin hole and got oil all over Everything but I think it was because of the delivery service
Received everything as ordered to get my 100 hour service completed! As well as the preventative maintenance items I got as well. Appreciate them taking the time to staple the small parts to the packing list. Though I did think they were missing until I took the time to look at the paper lol.
As advertised except the screws did not match the color of the latch
Convenient product bundle... it would be nice to have more options like full synthetic oil for the oil change package.
Shipping was not on time so i wasn't able to use the parts this season. So a bit disappointed in the delivery process
Hello George,
Thank you for your purchase and for your review. Your feedback is important to us. I am showing that you made your purchase after hours and we packed and shipped it the following day. Once in transit via USPS this did arrive from Florida to your location in 5 business days. 7-10 is standard. In the future should you ever purchase with us again you can always call us and we can expedite the package. If you have any questions or concerns please reach out to us at 888-625-5460.
Kind regards,
Jessica
Fast delivery. No issues. Packed well there's only much you can say when it all goes well.
From the business
PartsVu was founded by a core group of avid boaters and lovers of the water and marine environment. Our goal is to provide the boating world with the best possible shopping experience and to get you back out on the water as quickly as possible. We want to be your go-to and trusted source for all things marine. From offering the complete outboard and marine engine parts catalogs from Yamaha and Mercury Marine to the top cleaning and maintenance supplies, docking and anchoring gear, aftermarket engine parts, marine safety products and accessories, and the latest electronics and navigation equipment, PartsVu has you covered
PartsVu supports all offshore or inshore saltwater fishermen and fisherwomen, water sports and skiing enthusiasts, pontoon boat owners, weekend booze cruisers, and freshwater boating and fishing lovers. We do so by not just offering premium brands, but also through our PartsVu Parts Experts, large in-stock inventory, free shipping on orders over $149, no re-stocking f...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello John,
Thank you for your purchase and for your review. I am sorry for any inconvenience, as that is not our intention. I do see that you purchased a remote from us on March 30th. That was 5 months ago, unfortunately, given that timeframe, there is nothing we can do. There could be several reasons the decal is peeling including outside elements, user error, and weather. We unfortunately are not liable for replacing the decal. I am again very sorry for the inconvenience.
What I can and will do is refund the shipping cost, so you incur no extra charges. You will receive a credit memo momentarily reflecting the reversal of funds.
Thank you again for your feedback.
Kind regards,
Jessica