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PartsVu Reviews Summary
The company demonstrates a mixed reputation characterized by commendable product quality and competitive pricing, which many customers appreciate. Positive feedback highlights effective customer service interactions and prompt resolutions to issues, fostering customer loyalty. However, significant concerns arise regarding service delays, inaccurate inventory listings, and challenges in the returns process. Customers frequently report dissatisfaction with communication and support, particularly when issues occur. Overall, while the company's offerings attract repeat business, improving response times and enhancing customer service training could mitigate negative experiences and bolster customer retention.
This summary is generated by AI, based on text from customer reviews
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Always great! Your site a bit tough to navigate ( or was in the past), so call in order and speak to rep
They always have what I need in stock and at a good price and fast delivery
It all worked out. Parts and services complete. Thank you. I would likely order the other oil weight next time based on my climate but I don't think it's a huge issue.
Parts arrived super fast. Shopping was easy with a very user friendly website.
The site was easy to navigate and purchase the item. Shipping was a little slow (I think the items had to come from the manufacturer) but nothing horrible.
Great service. Quick delivery on the part I ordered.
Easy to order. Products are superior and shipping is quick.
Everything went smoothly. Had the correct parts for my Mercury 115 hp outboard. Everything was easy to understand. And it didnt take forever to get my order. Will use this company again
Fast shipping. I will be ordering all my mercury parts from your company.
I had to go to the post office to pick up my item. Usps is the worst way to to ship items like this.
I saw the product I wanted and ordered it. It was that simple. Thanks
Nicely bundled maintenance kit for yamaha outboard rated by hour usage. Even includes necessary washers and all parts are OEM. Shipping was faster than date provided.
I found what I wanted easily and ordering process was straightforward
Everything received on time. No issues with packaging. Everything as described
No issues, quick delivery with easy tracking via e-mail link.
Great prices and selection. Easy and fast checkout process.
Thanks for the discount coupon. It was best price I found
Great to find all my needed Mercury items. Thanks - Was a little frustrated that had free shipping as order was over $150 then applied prom code and shipping was applied. I did buy something else to again get order higher for free shipping but thought that was a bit lame. Overall happy though.
Great so far! Fast shipping Great pricing recommended
Promo code did not at check out,
The serria water separator filter looks to have shorter life span than the Yamaha one I received last time.
From the business
PartsVu was founded by a core group of avid boaters and lovers of the water and marine environment. Our goal is to provide the boating world with the best possible shopping experience and to get you back out on the water as quickly as possible. We want to be your go-to and trusted source for all things marine. From offering the complete outboard and marine engine parts catalogs from Yamaha and Mercury Marine to the top cleaning and maintenance supplies, docking and anchoring gear, aftermarket engine parts, marine safety products and accessories, and the latest electronics and navigation equipment, PartsVu has you covered
PartsVu supports all offshore or inshore saltwater fishermen and fisherwomen, water sports and skiing enthusiasts, pontoon boat owners, weekend booze cruisers, and freshwater boating and fishing lovers. We do so by not just offering premium brands, but also through our PartsVu Parts Experts, large in-stock inventory, free shipping on orders over $149, no re-stocking f...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Eric,
Thank you for your purchase and for your review. Your feedback is important to us. I do sincerely apologize for any inconvenience or confusion as that is not our intention. I am sorry to say our system does not auto-apply promo codes. I am unsure what code you may be referring to. If you have the promo code please email me at partsvu@partsvu.com. If the requirements are met, we will refund you for the difference. I look forward to hearing from you. Thank you again for your feedback.
Kind regards,
Jessica