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PartsVu Reviews Summary
The company demonstrates a mixed reputation characterized by commendable product quality and competitive pricing, which many customers appreciate. Positive feedback highlights effective customer service interactions and prompt resolutions to issues, fostering customer loyalty. However, significant concerns arise regarding service delays, inaccurate inventory listings, and challenges in the returns process. Customers frequently report dissatisfaction with communication and support, particularly when issues occur. Overall, while the company's offerings attract repeat business, improving response times and enhancing customer service training could mitigate negative experiences and bolster customer retention.
This summary is generated by AI, based on text from customer reviews
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Had what I needed and shipped fast. Will is again for all my boats needs. Thank you
The rep I spoke with researched the part I needed and shipped it the same day. Very pleased with the service and shipping.
Great company to deal with best prices and surface
Parts are just as described. Shipping time is very reasonable
So far so good,
Update: Part arrived and packaged well and now installed, great job by Partsvu and will definitely use them again!
Always great service! Also a great website we prices much better than my boat dealer.
The whole experience was very good. Easy to find what I needed and quick shipping!
Besides the long wait for the back order of the part I was satisfied.
Everything is usually pretty good, sometimes things are missing if I put in a large order or when I order service kits
Would like more shipping information and or option
No thank you
Hello Greg,
Thank you for taking the time to give us a review as it is most appreciated. With so many factors that go into getting an item delivered such as an address, availability of parts, carrier delays, and so on, we can not provide a delivery date at the time the order is purchased. Hopefully, in the future, that will be an option. We are currently not offering expedited shipping options due to current supply chain issues that our industry is facing. Many parts from our vendors are currently backordered, actual availability dates are unknown in many instances, and expedited shipping would not be applicable due to the extended wait time for products to arrive at our warehouse. We hope to make expedited shipping options available as supply chain issues continue to improve. It is truly our goal to get all customers the product(s) they ordered as quickly as possible.
Thank you again for your feedback.
Kind regards,
Jessica
Would like more shipping information and or options
Easy to work with and shipped in time. Knowledgeable customer service!
The ordering process was easy and when I called with questions I actually spoke with someone.
Simple and good info. Easy to navigate on web site.
I would have like to have received all factor Yamaha products but I understand the difficulties with that. You guys did say ahead of time that the part was replaced with a no factor part before I bought.
Love that you sell a kit to to service my Yamaha outboard, easier than buying all the individual parts.
All was good, prompt shipping and delivery, got the items as they were described. I will be back in the future
Very good it came to me quickly and i was exactly what I ordered. Would
Easy shopping and quick delivery……………………………………. Thank you……….
Easy to order. This is a Christmas present so it has not been opened. Thank you for checking
Great website, great selection, great prices. You guys are the go-to place online for my marine parts.
From the business
PartsVu was founded by a core group of avid boaters and lovers of the water and marine environment. Our goal is to provide the boating world with the best possible shopping experience and to get you back out on the water as quickly as possible. We want to be your go-to and trusted source for all things marine. From offering the complete outboard and marine engine parts catalogs from Yamaha and Mercury Marine to the top cleaning and maintenance supplies, docking and anchoring gear, aftermarket engine parts, marine safety products and accessories, and the latest electronics and navigation equipment, PartsVu has you covered
PartsVu supports all offshore or inshore saltwater fishermen and fisherwomen, water sports and skiing enthusiasts, pontoon boat owners, weekend booze cruisers, and freshwater boating and fishing lovers. We do so by not just offering premium brands, but also through our PartsVu Parts Experts, large in-stock inventory, free shipping on orders over $149, no re-stocking f...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Brent,
Thank you for your purchase and review. Your feedback is important to us. I am glad that the item has arrived to you as intended. We do sincerely apologize for the inconvenience and delay as that is not our intention. Unfortunately with the entire U.S. facing supply chain issues, we are at the mercy of the manufacturer and many parts have been back-ordered. We do appreciate your patience and understanding. Thank you again for your review.
Happy Holidays,
Jessica