PartsVu Reviews Summary
The company demonstrates a mixed reputation characterized by commendable product quality and competitive pricing, which many customers appreciate. Positive feedback highlights effective customer service interactions and prompt resolutions to issues, fostering customer loyalty. However, significant concerns arise regarding service delays, inaccurate inventory listings, and challenges in the returns process. Customers frequently report dissatisfaction with communication and support, particularly when issues occur. Overall, while the company's offerings attract repeat business, improving response times and enhancing customer service training could mitigate negative experiences and bolster customer retention.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Easy to lookup past orders to reorder the same product
It took months to get. I understand supply chain issues exist, but I would have appreciated better communication at the time of my order.
I am still satisfied with the purchase.
Fast shipping. Easy website navigation as well. Will order from them again
Always perfect! Fast delivery. Everything as described.
Everything came as it was described and on time. Good website that's easy to use
Good website, easy to use. Competitive pricing. Have ordered from them before with no problems.
Could not log in for rewards.
Getting emails from PartsVu is only half the fun -- needed to actually create an account to get rewards (and emails)! Looking forward to next boating season with PartsVu support.
Hello Paul and thank you for the review.
While we do try and make it as easy as possible to log in to your account to redeem or place orders, we realize that sometimes there can be issues that interfere. After further review of the order you placed and the email address you used for the order, I can confirm that there was never an account created with PartsVu.com. Unfortunately, if there is no account created, you would not be able to log into an account. If you could, please head over to PartsVu.com and click on the "Create an Account" button located at the top right-hand corner of your screen. Once you have created the account, we would be more than happy to add the missing points you would have accumulated to the established account.
Thank you again for the review and feel to reach out to one of our agents at 888-625-5460 if you need further assistance.
Parts not delivered but you resent it thank you...
Items were easy to look up and the price and shipping was reasonable.
Everything was easy. Well laid out site. Shipping was prompt.
Received my order quickly, and usually have what I need in stock
I ordered a cover and an insert only to find out that the insert was included with the cover. This was not mentioned in the part review or photo. The cover was $88.00 the cover was $18. Now I have an insert I dont need and it would be to costly to return it.
Good just did not know when I was going to get the kit it all worked out
Thanks
Hello Ray,
Thank you for your purchase and for your review. Your feedback is important to us. I am glad that your order arrived well and as intended. I do see that the order shipped The following business day after the order was placed. It then arrived to you from Florida to Massachusetts in 4 business days. We sincerely appreciate your business. If you have any questions or concerns with this or any order please call us at 888-625-5460. Thank you again for your feedback!
Happy Holidays!
Kindly,
Jessica
Best place to get Yamaha parts. Great prices and fast shipping.
Mercury 100 hrs oil change kit arrived on time. All parts present. Good price.
Love the notification process. Very quick to receive my order
Shipping was quick The website was easy to use and I have had good experience with them in the past.
All parts right.
No instructions with kit, although Merc says they provide with their kits.
Hello Tim,
Thank you for your purchase and for your review. Your feedback is welcomed and appreciated. I am sorry for any inconvenience or confusion. Mercury does not include instructions with their kits. The kits are prepackaged with all the parts for a do-it-yourself service, but no instructions. For that reason, we do actually have a downloadable maintenance guide on our website. Please see the link if you are interested. https://www.partsvu.com/knowledge/wp-content/uploads/2019/09/Merucyr-4-Stroke-100-Hour-Service-Guide.pdf. Please reach out to us via email at partsvu@partsvu.com with any questions or concerns. You can also give us a call at 888-625-5460.
Thank you again for your feedback!
Happy Holidays,
Jessica
From the business
PartsVu was founded by a core group of avid boaters and lovers of the water and marine environment. Our goal is to provide the boating world with the best possible shopping experience and to get you back out on the water as quickly as possible. We want to be your go-to and trusted source for all things marine. From offering the complete outboard and marine engine parts catalogs from Yamaha and Mercury Marine to the top cleaning and maintenance supplies, docking and anchoring gear, aftermarket engine parts, marine safety products and accessories, and the latest electronics and navigation equipment, PartsVu has you covered
PartsVu supports all offshore or inshore saltwater fishermen and fisherwomen, water sports and skiing enthusiasts, pontoon boat owners, weekend booze cruisers, and freshwater boating and fishing lovers. We do so by not just offering premium brands, but also through our PartsVu Parts Experts, large in-stock inventory, free shipping on orders over $149, no re-stocking fees, and customer-centric mentality.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Hal,
Thank you for your purchase and more so for your review. Your feedback is important to us. I do apologize for the inconvenience and delay. Unfortunately with global supply chain issues being so rough, your item was back ordered for some time. We do mention on our website that not everything is in stock. Additionally, when you placed the order we sent a confirmation email, and in that email, it advised should any part be back-ordered that we will notify you via email within 1-3 business days. We then emailed you each time the vendor pushed it back. Reaching out with the backorder dates is the only thing we can do as that date is supplied by the manufacturer and we are at their mercy. We do again apologize for the inconvenience and delays as that is not our intention. I am so very happy to hear the item finally arrived as intended.
Thank you again for your feedback.
Happy holidays,
Jessica