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PartsVu Reviews Summary
The company demonstrates a mixed reputation characterized by commendable product quality and competitive pricing, which many customers appreciate. Positive feedback highlights effective customer service interactions and prompt resolutions to issues, fostering customer loyalty. However, significant concerns arise regarding service delays, inaccurate inventory listings, and challenges in the returns process. Customers frequently report dissatisfaction with communication and support, particularly when issues occur. Overall, while the company's offerings attract repeat business, improving response times and enhancing customer service training could mitigate negative experiences and bolster customer retention.
This summary is generated by AI, based on text from customer reviews
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Fast Shipping. This was the first time doing maintenance on my Boat, and Parts prepackaged kits made it easy to know exactly what I needed. Saved Hundreds by not taking to the dealership!
I have ordered from this company before. Always satisfied with products.
This was my second order and exceeded expectations.
Thank you for helping us get stock parts and products.
Ordered a Mercury 100 hour kit. The kit came fast and at a good price.
Awesome website. Cool prices and great customer service.
Love free shipping and that is when I place orders.
First time buyer and so far so good. The prices were good and there was no shipping cost when I made my initial purchase. My timing was great.
Very easy to order. Order was carefully packed. Very conscious about customer satisfaction.
The prices are fair, the shipping is quick. But not happy with the Sierra replacement products. I EXCLUSIVELY use OEM parts, not aftermarket.
Cant use more than 1 coupon code. Good. Nice site and has parts for my Yamaha outboard.
Very helpful and had everything in needed in stock. A real plus.
Best price found. Fast shipping. Parts received as ordered.
Hello Tony,
Thank you for your purchase and for your review. Your feedback is welcomed and appreciated. We are delighted that you had a great experience as that is what we strive for. You are important to us and we thank you for your loyalty and kind words! We certainly look forward to doing business with you in the future. We thank you again for your feedback!
Kindest regards,
Jessica
Parts arrived in a timely manner and were exactly what I ordered.
I'll let you know when my part arrives.
No picture of the part I ordered on your page
Wrong item sent. Had to contact customer service for replacement.
The order I placed contained Yamalube Oil and Yamalube outboard lower end unit lubricant. The box that was shipped had absorbed a significant amount of oil and USPS had placed the box in a large plastic bag with a statement that the contents may have been damaged.
When I opened the oily cardboard box, I found no evidence of a leaking from the containers in my box. I am guessing another shipment of oil leaked onto my box sometime during packing or shipping.
Great selection of parts at a great value. Free shipping added benefit.
Thanks I'm not leaving more than 50 characters ffs
The product arrived with a damaged component albeit not one essential to it's function.
Hello Zachary,
Thank you for your purchase and more so for your review. I do sincerely apologize for any inconvenience. Can you please email us at PartsVu@partsvu.com with photos of the damaged item? I see no correspondence or outreach regarding this part. You can also call us at 888-625-5460 We look forward to hearing from you and resolving any issues with this order. Thank you again for your feedback.
Kind regards,
Jessica
Easy to order from. My item arrived promptly, would purchase from again
As expected excellent order was place and deliver at the right time
Please change parts list to match the proper impeller for 2019 Yamaha T- 25. I ordered wrong one last year and if i didn't question it this year would have gotten wrong one again. They ask for the serial number of engine not the model number if you call. Haven't put it in yet so i wont put 5 stars up until i know its right.
From the business
PartsVu was founded by a core group of avid boaters and lovers of the water and marine environment. Our goal is to provide the boating world with the best possible shopping experience and to get you back out on the water as quickly as possible. We want to be your go-to and trusted source for all things marine. From offering the complete outboard and marine engine parts catalogs from Yamaha and Mercury Marine to the top cleaning and maintenance supplies, docking and anchoring gear, aftermarket engine parts, marine safety products and accessories, and the latest electronics and navigation equipment, PartsVu has you covered
PartsVu supports all offshore or inshore saltwater fishermen and fisherwomen, water sports and skiing enthusiasts, pontoon boat owners, weekend booze cruisers, and freshwater boating and fishing lovers. We do so by not just offering premium brands, but also through our PartsVu Parts Experts, large in-stock inventory, free shipping on orders over $149, no re-stocking f...
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ricardo,
Thank you for your purchase and for your review. Your feedback is important to us. I do apologize for the inconvenience and confusion. The Kit you ordered does specifically state on the website that it will include a replacement as we would not be dishonest with our customers. The Yamaha fuel water separating filter MAR-10MEL-00-00 is currently on backorder with no eta and has been for around about a year now. In order to keep kits going for our customers, we have created replacement SKUs for all out-of-stock kits, exactly like the ones you purchased. We do again apologize for the inconvenience, however, we have made it a mission to be transparent and we do advise on the website of the substitution.
I do see that you purchased your kits after hours on the 9th, and our warehouse shipped them the following morning. Less than 24 hours! Once in transit, it arrived in 1 day! I do hope that all arrived well and as intended! We thank you again for your review!
Kindest regards,
Jessica