On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
PartsVu Reviews Summary
The company demonstrates a mixed reputation characterized by commendable product quality and competitive pricing, which many customers appreciate. Positive feedback highlights effective customer service interactions and prompt resolutions to issues, fostering customer loyalty. However, significant concerns arise regarding service delays, inaccurate inventory listings, and challenges in the returns process. Customers frequently report dissatisfaction with communication and support, particularly when issues occur. Overall, while the company's offerings attract repeat business, improving response times and enhancing customer service training could mitigate negative experiences and bolster customer retention.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Easy ordering and parts arrived within a week and fit as the should.
Nothing beats a good screw. I will screw until I can't screw any more
Took too long to ship product out. Did not come in on time. Cost me money and business
Thank you for getting my order in a timely manner...
Shipping process was longer than expected. Not sure why this product had to ship from a warehouse to a shipping facility.
Easy to find and buy. Delivered on time and as described. Careful packaging of a cast metal part.
Easy, straightforward, no hassle experience. Simple site to use.
Much better experience on previous orders. Very difficult to reach anyone by phone, website or email. Still no reply after 24 hours.
Excellent and received very quickly! I will. E ordering again.
Made an order received wrong parts, call they sent right parts. Had to pay shipping on the parts to send back.
I really liked how well you kept me updated on the status of the order...and bI got it 2 days earlier than estimated delivery date!
You need to provide some type of estimate for shipping date when a customer places the order. My items came quickly but I had no idea when they would ship until I got the shipping notification.
Great customer service! This team is the best, highly recommend them using.
As described every thing i needed. Arrived quickly and well packaged
I've been ordering my parts from PartsVu for years! I love how easy they make it to locate the exact parts I need for my boat! I wouldn't go anywhere else!
Quick shipping only a couple days all the way to the West Coast.
Good pricing, great communication about the order and shipping.
Easy navigating,fast delivery, good price, free shipping after 150$
Great service,easy to navigate catalog
I called and left a message. They did follow up with a call back. I then placed a parts order and paid for fast shipping.
Never pay for expedited shipping, you won't get it.
Great products. Poor logistics….
Purchased fuel additive at a reasonable price and received in a timely manner.
From the business
PartsVu was founded by a core group of avid boaters and lovers of the water and marine environment. Our goal is to provide the boating world with the best possible shopping experience and to get you back out on the water as quickly as possible. We want to be your go-to and trusted source for all things marine. From offering the complete outboard and marine engine parts catalogs from Yamaha and Mercury Marine to the top cleaning and maintenance supplies, docking and anchoring gear, aftermarket engine parts, marine safety products and accessories, and the latest electronics and navigation equipment, PartsVu has you covered
PartsVu supports all offshore or inshore saltwater fishermen and fisherwomen, water sports and skiing enthusiasts, pontoon boat owners, weekend booze cruisers, and freshwater boating and fishing lovers. We do so by not just offering premium brands, but also through our PartsVu Parts Experts, large in-stock inventory, free shipping on orders over $149, no re-stocking f...
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members