PartsGeek

So I'm trying to order a part through part geek and their system changed my address to an address that does not even exist. Then they tell me I have to contact the shipper because they can't change anything even though I only ordered it 5 minutes before my complaint. So I called the shipper and they say only the company that placed the order can change the address... This should be illegal. I don't know whether or not i'm going to end up getting my part at some point. Probably end up in a undelivable pile because their website is crap. We'll never use this website again. And I strongly urge you to be very careful dealing with these criminals.

The return process is lengthy and has caused me a 2 week set back for returning the customer's vehicle and getting payed for my labor.
The parts was poorly packed and more than likely was handled rough causing damage to the part.

Called and asked them to make a small change to my order minutes after placing it online. Waited 20 minutes for someone to pick up the phone then the extremely rude young man I talked to refused to make the change and said I was s. O. l. And I'd have to pay to have items returned after they are shipped. It's easy to assume that the Partsgeek warehouse is mismanaged and there needs to be a drastic change in their hiring process and training procedures.

PartsGeek sent me the wrong Parts, took for ever to process return the wrong part part& took for ever to get partial credit. This Brake rotors, were still in the box, I had to pay for their mistake. Do not believe the ratings they post in their website, they are made up look at sitejabber.co and you will what Partsgeek is all about. A terrible place to do business with, the worst customer service.

Purchased brake drums for my 1951 Chevy truck with assistance from customer service. Was told I would receive a 100% refund if parts or fitment was incorrect. I fought with customer service to get a return label to later learn they deducted the freight cost from my return amount. No longer a Parts Geek customer, never again.

PartsGeek admitted they shipped the wrong part - but would not make it right. The correct process would be to expedite the correct product, then refund amount when old product received back. Instead, they wanted to treat it as a defective part - ship the old one back and wait for the replacement. This was a fuel pump, and I needed the car to be working instead of waiting for their process.

I ordered a $357.43 part and paid the $ 305.00 core charge for a total charged to my credit card of $662.43 but never received part. I called and they told me to fill out a form on there website and they would respond within 48 hours. The response I got was they are looking into it and in a nutshell don't call us we'll call you. They never contacted me again. I had to file a claim with my credit card company to get my money returned. To this day I still have never heard from them.

I did lots of internet searching for specialty parts for my 8 series BMW. I regret ever doing business with parts Geek. Not only did i receive garbage parts, my credit card that was used to purchase parts from Parts Geek was used nearby their location in New York area to buy food, and more auto parts for a car i do not even own.
How these people continue to stay in business is beyond me. I did figure out that the actual owner of Parts Geek does no more than use his computer and brokers auto parts, plays middle man and adds on his profit onto the part your buying. Not illegal but compounded with buying stuff on my credit card, makes this outfit slippery as a wet green growth of moss on your sidewalk.
I recommend using other shops to buy your parts if you don't want the hassle of disputing credit Card purchases.

I was shipped an incomplete Slave/master cylinder combination for my vehicle. I immediately contacted them to let them know. I provided the 5 pictures of the situation they wanted to document the whole scenario. In the meantime I installed the correct part I did receive as the master cylinder allowed me to drive my vehicle! Then Parts Geek says the ONLY way to get a refund is to send that part back. They will not issue a partial refund. They will not send the missing part. They will not take it out of another kit and defect that kit. In short, they have no desire to make their mistake right! Do yourself a favor and shop elsewhere!

I ordered a BMW TMS Module for my F10 series. When the package arrived, it said "Made in China." I should have taken that warning sign. But I gave it the benefit of the doubt and tried it anyway, of course it didn't work. Went to try to return it but they have a "no opened electronics able to be returned" policy which is ridiculous. Reference the pics attached to see the difference in quality. DO NOT trust your money to PartsGeek. Honestly, had it been more money, I'd be looking for a lawyer for false advertising.

The company lies when says order in next 2 hours and have it on the day it tells you and don't expect it in a week. After I ordered it didn't get picked up from company for 4 days and tracking doesn't get updated for 2 days because that's when it finally moves to different location. I would never buy from them again.

Placed an order - got wrong parts. Said I had to return the order and reorder if I want them quickly.

Reordered and didn't get them. Postoffice screwed up and lost the parts.

Waited 11 days - no parts.
Called customer service, spent hours trying to resolve this.

They drop ship. They would not replace just the wrong part. A month after placing initial order I decided to cancel everything and decided I would never purchase from them again.

They lost a potential repeat customer - for the end of time.

I ordered a left and right bumper cover mount bracket. I received 2 right hand brackets. Contacted customer service and requested RMA and the actual part. I was told that they would contact the warehouse to see how this happened. I was also told not to contact them until i got a reply from them. Then after several weeks of waiting i contacted them and asked for status update. (see their response). Oh BTW i sent the initial email on 03 Sept. Not 06 Sept.

If there were negative stars, I would use those to rate this site. Horrible experience. I ordered headlight assemblies for my car that said they would fit, but they were wrong. Completely different mounting hardware, definitely not for the year car I had. On top of waiting over a week for the parts to come, I had to pay return shaping myself. And will have to also pay a restocking fee. What a rip off. I wrote a negative review on their site, but they block all negative reviews. They only post what they want. Completely phony and deceptive. Do not buy from them.