PartsGeek

I made a purchase. I didn't fit. I returned said purchase after having to spend 20 dollars to ship it back. The person that answered the phone, was biggest prick ever. I was just calling to make sure they received the part. He said he couldn"t look my account up. That it says 7 to 14 days for reason and use my patience. And he could feel me getting mad over the phone. I legit thought I was being pranked. I will never order anything from them. They also have several stores on eBay. I will not be purchasing from them either. I will also give negative reviews to anyone company affiliated with their address.

They shipped the wrong item. Return process is a nightmare. Cannot get the correct part until the wrong item is returned their customer service is reprehensible. Spend the extra nickel and buy your parts someplace else.

Ordered parts on 12/31. Today is 1/7 and they still have not shipped. I contacted them to ask that they cancel the order as they have not shipped the parts. They stated that the process was too far along and they would (at some unknown time) ship the parts and that I would return them. What a joke...

I received a damaged radiator that obviously was damamaged in transit. Other with dealing with lack of live phone support and communicating only thru emails, I have nothing bad to say. My credit card was refunded the entire amount in a matter of days. I have ordered several other parts from them for both of my vehicles with no other problems. I do not work for them in any fashion nor do I have any other connection outside of being a consumer.

We ordered struts for a Chevy Impala. We called because it was a model with a special wheel size of 18 in. The manager on the phone guarantee that it would fit our car. When they arrived we had a Certified mechanic install the struts. It almost ruined our tire because it did not fit! When we tried to return the parts they wouldn't let us even though it was their mistake. If you talk to them these specific struts are still advertised as fitting 18 in! They wouldn't let us talk to a manager or anybody that could help us. They were rude and we will never use them again!

Send me the wrong part, request refund. They only refund the part, lost $28.85 in shipping, not counting the mechanic. Write to them, now they aid I order the wrong part use the wrong engine type. The web page NEVER ASK for engine type. DO not purchase from them, return policy not god. You end loosing money in ALL RETURN.

I chatted with one of their customer service reps to see if a part would fit my daughters car they said absolutely. When I got the part and took it to mechanic he said it would not fit. I called part geeks to get full refund they said that was not policy. But she would pay for return shipping. I asked to speak to manager got Gus he said that his chat did not show that part. I asked him to send a copy of the chat. He only sent one line said that is all he could send us. Could not send the full chat. I know I asked for the part number that was on their website. Gus said the number listed in the chat was not one of their parts. I told him that was not the part I inquired about. He still would not pay for shipping return. Will not order from part geeks again

Parts Geek was not what I expected; I ordered parts for my Subaru and received two tracking numbers, both to be delivered the same day. The day came, and only one package was delivered; I contacted customer service to find out that the other tracking number had been canceled. Without asking me if I needed the part, the customer service representative re-ordered the part and sent me another tracking number, with waiting time of one week, I contacted them the same day to cancel the order and they told me it was too late, that I should refuse the delivery. FedEx delivery guy delivered the package anyways, and now Parts Geek would not cover the shipping cost to return the part. I will never order from this website again—an unfortunate way of doing business.

Company has policy that you pay for their mess ups. Ordered part for my Honda that cost me $80 to ship originally from them.They sent me a huge heavy metal bumper for an 90s ford truck. Completely WRONG part. Then told me if I wanted the right part that I had to pay to ship this huge heavy bumper back to them, and then pay AGAIN for shipping on my correct part. They said its in their fine print when you purchase that the customer pays no mater what. I lost over $200 on their mistake and got my correct part from another dealer.
Here are their policies in their return policies:

I got a wrong part, who pays for return shipping?
We do not offer return shipping reimbursement regardless of the party at fault. All returns are freight prepaid by the customer.

How much will my refund be?
Refunds will be issued on the part itself minus any discounts. Outgoing shipping charges are not refundable for any reason. Your total refund amount will be listed on your refund e-mail.

DO NOT buy here! Had to call credit card company and put a claim in for merchant dispute. Items missing from package. They claim that items lost in transit are not their responsibility. They did not get lost, they were never put in the box and the weight on the shipping label proves they were never put in the box. Terrible customer service.

I ordered the right front brake line for a 2017 Lincoln it took them a long time to ship it and then when it got here the part requires two washers. No washers but they got their money. I'm not going to use them anymore and I don't recommend them to my friends or family they want me to take pictures of the box take pictures of the part it's a wonder they didn't ask me to take pictures of the parts that are missing. I'm not going to jump through loops for them or anyone else. They made the mistake and they want me to jump through loops not going to happen.

I ordered my parts through Santiago Muriel. I received a part that does not fit my car. I found out about this from a mechanic who had already installed brake pads for me, but the brake Rotors did not fit
I cant remove the brake pads now to send them back, I will have additional costs at the mechanic. It's not my fault the agent sent me the wrong parts. The agent asked me for the VIN number. I provided the VIN number and received the wrong parts anyway. Supervisor Valentina Zornosa was not helpful at all. Stay away from the company.

I ordered a flywheel and clutch kit. You would think a kit would come with hardware. It did not and they would not help me even with pointing me in the right direction. A kit implies you have everything in the kit to do repair/project. I will never do business with theses jokers again

BEWARE of this company
First off, I ordered wheel well liners for my truck, they lost the package in shipping. Then when I finally got my part, it's the wrong ones. So I called customer service and got hung up on three times. So I then placed a support ticket to return my part. They did send me an RMA to return the part, but they stated they do not pay for the label to send it back, so you have to pay out of your pocket to return something that they screwed up on. It was going to cost me $225 to ship it back when the part was $90. So now I'm stuck with a part that is wrong and out $90

I ordered a fuel pump for my specific car. The car requires 50-60 psi. I paid a mechanic for profession installation. Once installed the car wouldn't run properly. He checked the fuel pressure at the pump and it only put out 15 psi. Junk.

I bought brakes and pads for my Volvo, based on year and model. The parts did not fit & the cost of sending them back was prohibitive. Buy auto parts from Amazon; you can return them for free, or buy them from local auto stores, so you can return them.