I received an exhaust manifold for my 86 toyota 4x4. The product arrived fast but with completely unusable gaskets. When I contacted the company to report the damage, I was told was that I could return the product at my own shipping expense. These clowns do not back there products, nor do they know what customer service is. Do yourself a favor and go to your local auto parts store, it maybe a few extra bucks more but you can inspect it yourself.
The worst customer service and policies of any company I have ever bought a product from. The state on the web sites terms and conditions that if the site has errors on it, they are not liable! 30 day return policy or your funds. No one ever answers the 1-800 number listed on the site. You will receive Auto responses about your Ticket after normal Business hours when they claim to not be open. True, they have the cheapest prices around, but when one thing goes wrong, expect a long wait, and a sad resolution.
My company ordered parts paid with a card money was taken out of our company account then parts geeks Sent an email wanting a copy of my drivers license then said they wanted some company records I buy parts every day and have never been ask for any of that buyer beware! Still trying to get my money back they refused to send my parts
Buyer beware if Parts Geek sends you the wrong part you will be picking up the tab to send back, even when its not your fault.
Fine Print:
6. All returns are freight prepaid by the customer. We do not offer return shipping reimbursement regardless of the party at fault.
I would not recommend them to anyone, cant even talk to anyone on the phone, very poor service.
I wish I'd seen these reviews before I bought.
This company has the worst customer service I have ever experienced. I returned an item and called to follow up on the return. They were nasty and did not help at all. I am still waiting for my money back.
Please do not order from them.
Will tell everyone what bums they are. No customer service what so ever. Want you to pay shipping on their wrong parts. I don't know why ebay keeps them other than the commission they get. I sent ebay complaint and get email right back that they would check into it.
Not a human available to do anything but take your money. Core return will cost you half in return shipping. Enough must follow rules for returning cores they could literally make any excuse to deny payment.
Have a question that "help" doesn't address?
"Well too damn bad."
'We will never chat or talk to you in person... ever!"
Just buy your part local because it will end up costing you the same in the end.
Never, ever, NEVER again.
I order a set of rims for my truck.One rim was incorrect.Started process to return.They want pictures of rim,box label and what was wrong.Then they wanted vin number.It went on and on and on! I finally call and was able to get return label.Now it looks like it can take weeks to get my money back! I would buy somewhere else even if it cost more!Buyers beware!
So I've ordered from these idiots a couple times without issue but this last time will be the last time. I ordered 2 struts and the package came with one even though it said two on the package lol so I call and this jerk off twelve year old asked me what my problem is them proceeds to tell me that he doesn't care blah blah blah never again they are fired!
I waited for two weeks for shipment, then they finally just credited my account and never shipped anything after I complained. I tried to order something else from them and now they are acting like jilted high school girls and won't do business with me. They get a big F-, bunch of clowns.
0 stars all around! First they didn't get my email correct. Which means they didn't send me any confirmation details. Called to fix it ( which took endless hoops / hours of there system). Just for them to tell me my shipment is on hold and I need to respond to an email. 1. How is my shipment on hold when I HAVE ALREADY PAID YOU?
2. I made sure they typed in my email and still haven't got an email from them it's been 3 days!
Believe the all the reviews they are *******% accurate don't be like me! Don't even waste your time on here! Please can we start a petition to shut these guys down so nobody has to go through what we are.
I should have read company reviews before ordering a blower for my truck. They sent the wrong brand that was clearly a used return from a ford dealer as the shipping label on the inside box shows it was not from the manufacturer. It was also cracked. Customer service is in India. Although I couldn't understand them well, they seemed to keep repeating the same script about "company policy" with no regards to anything I was saying.
I enter make, year, and model for my car. I ordered parts that came up on website. When they arrived, they are completely different. Parts geek will allow return, but with $80 shipping that I have to pay. Read the fine print. They do not cover return shipping, even if it is their mistake. Customer service guy was rude. There are plenty of other parts company that care about their reputation. Avoid parts geek like the plague.
Ordered a locking gas cap for a Dodge Ram 3500 Diesel and on there website it had a picture of mandatory setup for this cap to work. Mine was identical to there picture so I ordered it. Doesn't fit. The part that pisses me off the most is after you pay for it they pop up there little bull$#*! message that nothing is returnable along with no refunds… pretty much crooks in my opinion and wouldn't recommend them to anyone. Stay away from them!
Beware of buying anything large from this company. There were two other carriers/shippers involved and no intact was received. Parts geek only refunded me 300 dollars of the 657 since they said they couldn't get a hold of me. I paid for the items and shipping and 20 dollars extra for shipping insurance, but no items received and less than half of my money was refunded... scam scam scam... Nowhere did it say I had to acknowledge shipment before they delivered. That's why I confirmed address etc during buying process. Stay away. Use Rock Auto or some other company.
Ordered a driveshaft from Parts Geek. Two days later an empty box arrived. So far, Parts Geek has done exactly nothing to make this right, and have instead given me excuse after excuse as to why they can't issue a refund for something I paid for but never received. Do yourself a favor and buy elsewhere.
Never again Parts Geek. First the web site changed my address. Luckily the neighbor up the street had it. Unfortunately they bent the AC line so it would fit in the box. Customer service was pretty rude and said the only thing I could do is return it, using the on line form. Obviously I would not recommend Parts Geek.
Ordered oil filler cap for late model Porsche. Illustration on Website was exactly what I wanted. Part I received was cheap knock-off that I could have purchased for one-third the cost on eBay. Contacted their customer service and have been totally ignored since. Stick with Pelican Parts... you always know what you are getting from them!
This is my last trip to parts geek. Twice now I've gotten defective parts on two different occasions. Parts geek will not even respond. They show only good reviews on their site like they have a good rating when in actually they are horrible.
Because I had had correct parts before with these guys, I didn't think there would be an issue. When I finally got to my brake job, it was beyond 30 days and lo and behold they were the wrong parts. I explained that the label had been for an 05 Tacoma and showed them pictures of what came out of my 05 Tacoma and that they were not the same. After several email exchanges, they insisted there was nothing they would do because of the 30-day return policy. Now I have just wasted my money on parts that I cannot use. I will never use them again.
Answer: Because they're unprofessional, unethical, communist fuckin jackasses!
Answer: Parts geek had the rudest and most infuriating customer service I've encountered ever.
Answer: You'll pay plenty for shipping and if they give you the wrong part, you'll pay to ship it back. It's in their terms. You pay shipping both ways, regardless of fault.
Answer: Because they are either crooks, or they have some nut in the warehouse grabbing whatever and sending it to you even if it's wrong wrong wrong!
The company has garnered a predominantly negative reputation among customers, primarily due to significant issues with order accuracy and return processes. Many reviews highlight frustrations over receiving incorrect parts and the subsequent difficulty in obtaining refunds, with customers often bearing return shipping costs for errors not of their making. Additionally, the customer service experience is frequently described as inadequate, characterized by long wait times and unhelpful responses. While some customers noted prompt delivery of the correct items, the overall sentiment reflects a lack of reliability and support, leading to a strong recommendation to seek alternative suppliers.
This summary is generated by AI, based on text from customer reviews