PartsGeek

Terrible customer service. Ordered valve covers that came in opened and rusted. They only had the one set in stock and wouldn't discount the damaged set. So full price for damaged parts or no parts at all. Never again with these guys

Assured it was the right part. WRONG! Days of trying to get the company to return my call. No joy! Then emailed, told to return the part for a refund $500. Then another email saying to destroy it and send pics for a refund. I tried to call for days with no response. Finally I took the time and money to make the part work. Saving the company hundreds of dollars. Requested a refund or the $70 I spent to make the bumper work. Company refused. I won't be doing any further business with a company that uses petty policies to cover their A$$ for mistakes and costing their customers weeks of wasted time and money. This is not the first time I was assured that a part would fit and it didn't, but it will be the last. Buy from this company at your own risk.

I was assured a full refund for my part and shipping I have photo copies of the text conversation with customer service. I went ahead and sent the part back based on their promise I have a full refund. When they received the part they applied only a partial refund and did not respond to the full amount as promised. When I contacted customer service again by text they told me I had been misinformed by the agent and there was nothing they could do about it so I ended up paying twice for shipping it only getting a small amount of a refund for the part alone. I do not recommend anyone use Parts Geek if they are worried that their part will not be needed or will be incorrect their customer service lies and and their company takes advantage of their customers I am reporting them to the Better Business Bureau.

Recently I was in the market for some replacement headlights. My vehicle is in the shop being repainted so I considered this a time sensitive order. I found what I needed on PartsGeek and placed an order. I received an email that my order was being processed. About 4 days later I received an email that my order was cancelled. I called and Parts Geek stated that they wanted my driver's license for "security" reasons. I've never been asked for a DL for an online credit card order. All of the credit card information, including billing address was correct but the representative kept repeating "its for security, its for security", I asked to speak with a supervisor and he said "we do not have supervisors". I think I was talking to an off shore representative and parts geek is a questionable company at best.

This bunch are listing items that they do not have and they will either send you nothing or the wrong part and my guess is that they just want to charge your credit card and make a little interest off of it or just make a sale, I wasted two weeks with this company for a part, screw them!

Even if the parts that you order show to be correct but actually do not fit because of manufacturing wrong, you get to pay the shipping in order to receive your refund. OR SO I THOUGHT... I did contact Parts Geek and they listened to my concerns. They provided me with a postage paid return shipping label.
That is the way to conduct a business, in my opinion. Now, Parts Geek has a respected place in my searches when I am looking for parts for customer cars.
***Thank You Parts Geek!***

In January 2022, I purchased replacement headlights for my Cadillac CTS-V to the tune of $842. The car is kept outside, ALWAYS protected by a very high quality car cover. I'd estimate I've got fewer than 3,000 since the headlight installation. After removing the cover recently, I discovered a multitude of internal cracks / craze lines to the clear portion of the housing. In speaking with customer service, basically got "So sad, too bad" response since they are adamant that the warranty period has been exceeded by a few months. CLEARLY, a defective part. What a rip!

I would not buy from them they been dragging me for three month on a return still nothing all i get is we are working on it oh its not us its the warehouse so i would use caution if you are thinking of buying

Bought a radiator and they didn't send the cap. I'm told it wasn't included. Missing exhaust gasket, Told by customer service rep "no worries" not "i'm sorry" but "no worries" then tells me to "calm down" and won't just ship me a new radiator ASAP instead they want me to send this one back to get the credit then order another. Lies and says warehouse sent the wrong radiator but the part numbers all match up. Making excuses by lying. Using stolen photos from internet as the chat "cami brown".
RIP OFF. SCAM. Do not buy from them.

Ordered ngk spark plug wires for my 95 Montero. Received a set of wires that would not work. Parts geeks online return system continues to make the ordering issue my fault instead of accepting that their cross reference is wrong as the wires they sent me are designed to go under the valve cover not through it. Zero customer service assistance zero response to emails or calls guess I'm just out 50$ Will never use this company again

Purchased a part from PartsGeet because they advertised as having multiple units in stock. Five (5) days later and part still has not shipped. Also, the first email you receive after the order is placed is that the order cannot be cancelled. Scam. Do not order from PartsGeek.

Purchased a lower valence for a 2014 Range Rover Evoque. Their website listed my exact vehicle as "this part fits this vehicle" when I received the part it wasn't even close to fitting correctly. Completely different part. When I called their customer service they asked for my VIN. She then confirmed that part did not fit my vehicle and they do not offer that part for sale. So I initiated a return. They asked me reasons for return. I chose "other" and explained the website was inaccurate! So after the questionnaire portion. I reviewed it. They completely eliminated my choices and explanation and listed "customer ordered wrong part". Then I read all return shipping is paid by customer regardless of party at fault! What a complete scam! My part was 70.00 dollars. Cheapest return shipping is 50.00 dollars! Be aware if you're not 100% certain your part fits? Call and ask! Because these jack $#*!' are no help with returns and don't assume liability for their own mistakes!

3 times charm. I got charged for your mistake on sending wrong parts for a return and no compensation just a hard time like I'm trying pull something over. I understand policy but u should put that in bold print that we meaning you! Eff up you pay! Not acceptable if I ran my business like that I'd be in streets homeless straight up! Need to fix that. Either way I'll never use this sight again nor will my customers

We placed an order that was almost $1000 with Partsgeek. The items shipped we were provided 3 different tracking numbers for the items. With no clear way to tell which item would be with which tracking number. The delivery service they used contacted me to set up delivery for 2 of the three tracking numbers. The 3 tracking was with UPS and showed up without an issue. The delivery service for the 2 tracking numbers only delivered 2 of the 6 items that we were expecting from them and returned the others to Parts geek stated they could not reach me. Partsgeek refuses to refund the shipping cost which is over $300. I think it is a scam that they have set up to make extra money. We will never order from Partsgeek again. In fact we needed other parts and found other place to order from

FedEx Ground left the radiator on the dock. Upon inspection several days later found it was damaged beyond repair. Partsgeek says they will not pay for damage not reported within one day. FedEx says the package was not insured by the shipper and they will not pay for damage. Looks like I am getting screwed out of $374

Ordered hallo led lights from partsgeel... never had the part out of its container. Parts geek would not refund my money 260.00... dam shame. I will always talk bad about this scam artist parts place.
Really pissed me off

I don't understand all the negative reviews, this company had a particularly hard to find part for my Chrysler Crossfire at an extremely reasonable price. Ordered on a Friday evening and it showed up Tuesday morning. Fit perfectly and I couldn't be happier.