Parts Avatar Reviews Summary
Parts Avatar generally enjoys a positive reputation among its customers, noted for its fast shipping, competitive pricing, and a user-friendly website that simplifies the ordering process. Many customers express satisfaction with the quality of parts received and appreciate the extensive selection available. However, concerns arise regarding delivery delays, issues with customer service responsiveness, and complications with returns, particularly when items are not as expected. While some customers report a willingness to continue using the service despite occasional setbacks, consistent improvements in communication and order fulfillment could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Name brand struts at discounted prices. Processing time took a little bit of time, but once sourced shipping was fast, and I was able to track it.
It not fun to get forced to write a review. I removed 5 stars for this reason.
Hi Phil,
We are glad to know your experience in doing business with us. Thank you for your feedback!
Parts arrived with no packaging, simply loose and plastic was teared and perforated by the part exposing the tubing. I order a part vehicle specific, once the part arrived, they installing shop indicated that the part is not compatible with the vehicle. Since there is no OEM matching of part numbers its basically impossible to verify compatibility. I requested the return and that's where the fun starts, it my fold I ordered the wrong part because I should better read the description. Yes, I did read it, but turns out the description was now a contradicting with their vehicle matching, being complete opposite of the actual vehicle, I indicated, which I figured out only after longer research afterwards. Anyhow, I talked to three agents of PartsAvatar and they either it's my fault figure it out or go and request a return, but then the instructions to issue the return do not lead anywhere to such option. It's very painful, I would not recommend buying with PartAvatar, Alena from customer service will just tell you to go pounding. Scott however was finally very helpful and after 2h on this topic he was reasonable and resolved the issue issuing an RMA.
Hi Johannes,
We are very sorry for the experience you've had with us. We will take care that you never face such an inconvenience again with us in the future. Your feedback is valuable to us. Thanks for sharing your feedback.
Will take some getting used to the site, not quite as easy to navigate as your competitor.
Hi Jeffrey,
Thanks a ton for sharing your experience with us. We hope to serve you in future too.
They have good parts at good prices with quick, often free, shipping.
Hi Daniel,
Thank you so much for sharing your experience with us. We are looking forward to doing business with you again.
Takes the chat person a good while to respond, not impressed with this pathetic! Wrong price on article asked for a deal with no response and then said I had to go, immediate response! How sad is this!
Hi David,
We’re sorry your experience didn’t match your expectations. We will take care that you never face such an inconvenience again with us in the future. Your feedback is valuable to us. Thanks for sharing your feedback.
Difficult to get a straight answer from these guys.
Hi Mimmo,
We’re sorry your experience didn’t match your expectations. We will take care that you never face such an inconvenience again with us in the future. Your feedback is valuable to us. Thanks for sharing your feedback.
Fast delivery and good prices
Will definitely use this site again
Hi Brandi,
Thank you so much for sharing your experience with us. We are looking forward to doing business with you again.
Never dissatisfied with price, correct part and speed of deliveries. 2 thumbs up. Or 5 stars, whichever :)
Hi Ross,
It gives us immense pleasure having known that our customers are delighted with our products and services. At PartsAvatar, we strive hard to make our end users feel ecstatic. Thanks for sharing your valuable feedback with us.
Was pleased with the order process and pricing. Negative part, shipping costs weren't free as it stated for half of my order. I had to cancel part of my order due to shipping costs and this inconvenienced me to have to order elsewhere.
Positive part, they did reach out to me by email to let me know that the shipping cost had changed prior to just sending them out and expecting me to pay or ship back. They did reimburse my credit card as they said they would.
Did receive the balance of my order within a reasonable amount of time, and they did follow up with me to see if I received my order.
I would be inclined to purchase through them again though. However, I would check first regarding shipping costs before placing order.
Hi Timothy,
We are very sorry for the inconvenience you had to face. For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Bought this to replace the blower motor in my E500. Took an hour to do the repair, blower motor works perfectly. Couldn't be happier
Hi Melissa,
Thank you so much for sharing your experience with us. We are looking forward to doing business with you again.
Price was excellent, the parts fit perfectly and came very quickly.
Hi Peter,
Thanks a ton for sharing your experience with us. We hope to serve you in future too.
Great service! Shipping was very fast. Their staff follow up with orders. Will buy again for other parts in the future. Thank you team!
Hi Erin,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
It was nice to see some free shipping with an order. Thank you
Hi Guy,
Thanks a ton for sharing your experience with us. We hope to serve you in future too.
Good quality product easy to install design, reasonable price
Hi Gord,
Thanks a ton for sharing your experience with us. We hope to serve you in future too.
They would not honour the warranty and respect their warranty policy. I bought a Mevotech supreme control arm coming with a lifetime warranty. The refuse to process the warranty claim after 12 months.
Policy from their website: Parts Avatar fully upholds the warranty policies of the respective manufacturers of the products or goods sold through our site.
Warranty policy for the part purchased: Limited lifetime on Supreme Chassis and Boot Kits. The warranty on Original Grade Chassis is 5 year, 100,000km.
Policy from the customer service: As per our warranty policy, we offer 1 year/ 12 months of warranty on this part.
Part #: Mevotech CMS*******
After multiples request and force me to buy a new part (to complete the warranty process), they refuse to honour the warranty.
They are dishonest and fool.
Hi Germain,
We are sorry for the inconvenience caused but as checked, your warranty has been approved. For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
The live chat is a joke. After initiating the chat the person (likely a bot) responded after 47 minutes. And the answer was so lame. Even if it was a bot, their AI algorithms needs some serious overhaul.
See the screenshots and be your own judge.
Hi Wendy,
We are very sorry for the inconvenience you had to face. For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Part not in yet will change review if part fit in the vehicle as of right now have about 4 hrs into it and still not in.
Hi John,
Thank you for taking out time to rate us. For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
On time good price. Quality parts. Delivered to my home town.
Hi Martin,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
Ordered windshield wiper blades and an air filter. Arrived quickly and way cheaper than the local shops. Was skeptical because a lot of the reviews weren't that great, but am happy to have had a good experience.
Hi Jon,
Thank you so much for sharing your experience with us. We are looking forward to doing business with you again.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi David,
Thank you for taking out time to rate us. Your feedback is truly appreciated.