Parts Avatar Reviews Summary
Parts Avatar generally enjoys a positive reputation among its customers, noted for its fast shipping, competitive pricing, and a user-friendly website that simplifies the ordering process. Many customers express satisfaction with the quality of parts received and appreciate the extensive selection available. However, concerns arise regarding delivery delays, issues with customer service responsiveness, and complications with returns, particularly when items are not as expected. While some customers report a willingness to continue using the service despite occasional setbacks, consistent improvements in communication and order fulfillment could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Placed order, then waited almost 2 weeks to find out order was cancelled without being notified. Still waiting for refund...
Gave me the wrong part and are haven't accepted my request to refund yet. I cant wait around till they send me a replacement which is a very slow process with the Rep who has been helping me Nicholas. I have been dealing with this for a couple days and please see pics to see how " Polite and helpful" they are to their customers.
Hi Ken,
We sincerely apologize for the inconvenience you had to face with us. This is not the customer service we aspire to offer.
However, as we have checked, our team is working on the refund request and we asked for certain information about the part only to get the issue resolved for you. Please rest assured that we will get back to you with an update soon. Kindly allow us some time.
We will also make sure you do not have to face any such inconvenience in future with us. Your feedback is valuable to us. Thanks for sharing it with us.
BEWARE...I bought these tires from Parts Avatar 24 months and 26 days ago, the car has been stored /parked for Winter, only to notice all four tires show severe cracking, don't be caught by this so called special as these tires are not suitable for Canadian harsh cold weather.
Hi Riekert,
We sincerely apologize for the inconvenience you had to face with us.
As we checked, MAZZINI tires on our site carry a warranty of 24 months. Unfortunately, your 29 Mar 2021 order is a 25 months old order now. Hence, we are unable to help you with the same as we have certain limitations too.
For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Ordered parts on Monday, website said free shipping, and when I went to check out it also had free shipping, parts were supposed to arrive between Apr 27 and may 4th, today, Apr 28th, I get an email stating that I now have to pay $175 for shipping as they can't send them as regular courier, not sure how that's now my problem, to top it off there website states they're located in Edmonton, and I live within a 3 hour drive of Edmonton, seems a bit excessive to me and the only reason I ordered was because of free shipping, otherwise would have ordered somewhere else.
UPDATE: so they gave me no flexibility, it was either pay the shipping or cancel the order, I need my parts asap, my truck had already been parked a week and going to a normal parts store would have still been more expensive so I said screw it and payed the shipping, only now to find out they have sent my parts as 3 SEPERATE packages, 2 of which are coming from Ontario and won't be here till next week, and the 3rd package still hasn't been shipped so who knows when I'll see it. So learn from my mistake and just order from rockauto or your local parts store, at least they won't $#*! you around like this place
Hi Dalton,
Thanks for sharing your feedback. We are very sorry for the experience you've had with us.
We admit the fact that it is in our shipping policy that free shipping is applicable on orders at or over CAD$ 75.
Unfortunately, this is one odd case where we are unable to get the order shipped out without charging the extra shipping cost which is the minimum of the overall shipping charges we are paying for the order.
Regarding the shipment, we have checked with the warehouse and have been conveyed that your complete order has left our warehouse and is en-route. It is confirmed that the parcel has definitely been shipped. Please wait for some time.
We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better next time.
DONT BUY ANYTHING FROM THEM. THEY PROMISED 2 BUSINESS DAYS AND ITS BEEN A MONTH NO REPLY. ITS A SCAM COMPANY BEWARE
Hi Ahmad,
We sincerely apologize for the inconvenience you had to face with us due to the delay.
We would like to inform you that the order has been shipped and soon will be delivered to you. Kindly wait for some time.
For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you.
We will also make sure you do not have to face any such inconvenience in future with us. Your feedback is valuable to us. Thanks for sharing it with us.
Their chat support sucks! They never give you an actual yes or no to if a product will fit you would think it would be pretty straight forward.
Hi Brendon,
We are very sorry for the experience you've had with us.Please email us your concern at customerservice@partsavatar.ca & we will make sure we get it resolved in quick time for you. We will also make sure you do not have to face any such inconvenience in future with us.
Ordered the simplest items, black lug nuts 11 days ago. Got the runaround every time I asked where my order was. Got the order and 50 chrome lug nuts showed up rattling around in a box which horrified me and the person at the post office. Went into the company's chat and the horrible customer service said everything on their site was generic and very rarely matches the picture and offered me no more than a refund. As this was one of the worst experiences I've ever had ordering online, I will never shop Parts Avatar again nor will I ever recommend their company to anyone.
In the one picture you can see what I received and in the 2nd picture you can see what was advertised. Misleading much?
Hi Jason,
We sincerely apologize for the inconvenience you had to face with us.
As we have checked, it was mentioned in the product description that the part is chrome, not black. Unfortunately, the images on the website are generic and the same is provided on our website as well.
We apologize for any inconvenience this may cause and we hope you understand. If you have any questions or concerns, please don’t hesitate to let us know. We want to work with you to find the best possible solution.
They send you a wrong part then make you jump through hoops to prove to them it was wrong to get them to send return label. Just buy from the local parts store, it's not worth saving a few bucks dealing with their "customer support" department.
Hi Nick,
We sincerely apologize for the inconvenience you had to face with us.
As we have checked, your case has been escalated to the concerned department and our team is working on it. Please rest assured that we will get this resolved for you at the earliest possible. Kindly allow us some time.
We will take care that you never face such an inconvenience again with us in the future. Your feedback is valuable to us. Thanks for sharing your feedback.
Second time dealing with partsavatar.ca, and disappointment was at the highest level.
I place an order, and the next day they ask me to confirm that I'm legit buyer by verifying the tiny amount that was sent in my bank account. I do that and reply to the email with the amount. No one replies to me that now the order is good to go. I check the website the next day and I read "Preparing for shipping". OK.
I then ask on the chat if I can add another order and have it shipped with the other parts that are being prepared. I waited 30 minutes and no agent replied to me. I let this go and wait for my original order to be shipped. A week goes by and I decide to contact them and ask why the parts haven't been shipped yet and after one agent reads my question, he disappeared and another agent with different name appears and I have to explain all over again. He then says that the parts will be shipped in the next 24 hours, and just while I was chatting with him, I receive an email from partsavatar.ca to let me know that my order was cancelled and refunded. I was really mad. And after dozen of apologies from the agent that has been taught to say that word repeatedly, I refuse to accept the apologies. The matter escalates, and I hope they will do something to extinguish my anger, but guess what? THEY OFFERED ME 10%off. 10%?! Anyone without any complaint can get 10% off, any day of the year.
PartsAvatar sucks! I'll never buy from them again. 0 responsibility taken.
Hi Ngadhnjim,
We are very sorry for the inconvenience you had to face. This is not the customer service we aspire to offer.
As we have checked, your case has been forwarded to the concerned department and our team is looking into it. Please rest assured that we will get back to you with the best possible resolution. Kindly allow us some time.
For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
I replaced the control arm assembly, sway bar links, sway bar bushings in an attempt to eliminate the noise. I had a couple mechanics that couldn't figure the cause for the noise. Now the noise has turned into a loud rattle noise in addition to the popping sound. A mechanic has now confirmed it was a bad strut assembly all along but it was very difficult to isolate until it got so bad. I asked parts avatar I'd they could at least sell me a replacement part at cost since it is out of warrant being 1 1/2 years old. I explained how i waisted time and a lot of money due to the bad strut. Basically they said no that I could simoly pay full price for another assembly. $380.00. I am retired and my wife is on disability so this is not small change for us. Very disappointed in Parts Avatar and KYB struts.
Hi Rick,
We sincerely apologize for the inconvenience you had to face with us.
As we checked, the parts on our site carry a warranty of 1 year. Unfortunately, your Aug 2021 order is a 1.5 years old order now. Hence, we are unable to help you with the same as we have certain limitations too.
For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Première place pour magasiner lorsque l'on veut de bons produits à un prix raisonnable
Hi Ann,
Thanks a ton for sharing your experience with us. We hope to serve you in future too.
Been almost a week and they can't even give me a stats on my parts, that i need to fix my car? Sounds like a scam to me. Parts better come soon or they can refund me and ill take my business elsewhere.
Partsavatar does provide the worse service on returns. How can I return something and pay the same if not more for postage than the item. If you don't have a permanent place for returns and only deal through postage, you should be able to provide shipping cost. If I could give a zero star review, I will do that. It is appalling.
Hi Edmond,
We sincerely apologize for the inconvenience you had to face with us.
However, shipping back the part is the customer's responsibility under warranty. Also, returns are only accepted at our Mississauga warehouse. We hope you understand that we have certain limitations here.
If you have any questions or concerns, please don’t hesitate to let us know. We want to work with you to find the best possible solution.
Does not fit on w108 mercedes 1970 280 se
Over size and wrong design as well.
Got Fram oil filter from Amazon with free shipping
Hi Humayun,
Thank you so much for sharing your experience with us. We are looking forward to doing business with you again.
Ordered parts on a Monday and Friday they still haven't shipped. Worst place ever to get parts from. This is the last time I will ever buy anything from them as I had the same shipping issues with them before but gave another try. Ordered from another supplier on same day from same area and received them on Wednesday. Don't buy here if you're in a hurry to fix your vehicle! And they will not refund or cancel my order. This place is a joke! I'd give a zero if I could.
Hi Darren,
We are very sorry for the inconvenience you had to face.
As we have checked, your order has already been allocated and will soon be shipped. It usually takes 5-8 business days for the order to be delivered. We are trying our level best to expedite things on our part. Please wait for some time.
For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
No one has answered my questions.parts not arriving on time.I will return them for refund.not satisfied.
Hi Chris,
We are very sorry for the experience you've had with us.Please email us your concern at customerservice@partsavatar.ca & we will make sure we get it resolved in quick time for you. We will also make sure you do not have to face any such inconvenience in future with us.
I ordered tie rods for my 09 civic. Its been over a month since last tracking update. I can't connect with a live chat agent, they wouldn't respond to my email. Seems like an outright scam.
Hi Gia,
We are very sorry for the experience you've had with us. This is really very bothersome for us.
We have checked with the warehouse, who have informed us that your order has left our warehouse. However, the case has been escalated to the concerned department and our team is working on it. Please rest assured that we will get this resolved at the earliest.
Your feedback is valuable to us. Thanks for sharing it with us.
Slow to ship, 7days and not shipped yet. In fact only a label is created to missleading customers. Called Purolator and they confirmed that items not picked yet as partsavatar is saying. Get your parts from a better place where you can call and speak to someone not chat
Hi Bogdan,
We are very sorry for the experience you've had with us.
However, we have checked with the warehouse, who have informed us that your order has left our warehouse on 19th April and is en-route. It is confirmed that the parcel has definitely been shipped.
It takes at least 24 business hours for the courier company to update the tracking. We request you to kindly wait for some time.
Please email us your concern at customerservice@partsavatar.ca if your issue is still unresolved. We will make sure to resolve your concern & provide you with complete customer satisfaction with our services. We also thank you for sharing your feedback with us.
Slow preparation for shipping, slow delivery. Expect at least 2-3 weeks of wait time until parts to be delivered to your place. And when you contact the online agent they just kept on telling me the same thing. Called them on Wednesday after two weeks of waiting, they replied the parts will be delivered by friday, and by friday i contacted them again they said it's weekend time please get back to us on the monday...what a joke...if you are looking for parts in a hurry please just shop at some local stores and they are not that much more tbh...saves you much more time.
Hi Erxuan,
We sincerely apologize for the inconvenience you had to face with us.
It usually takes 5-8 business days for the order to be delivered. We were trying our level best to expedite things on our part. Unfortunately, there was a slight delay in the order due to the procurement of the parts from a secondary warehouse.
We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we will take care that you never face such an inconvenience again with us in the future.
Your feedback is valuable to us. Thanks for sharing your feedback.
Hard to trust this company when your order is stuck in "preparing for shipping" for an entire week. My estimated shipped to my house date has been passed and it's still preparing. Support couldn't provide any solution but to keep waiting. I won't be shopping here again.
Hi Jason,
We sincerely apologize for the inconvenience you had to face with us.
We would like to inform you that there was a slight delay in the order due to the procurement of the parts from our secondary warehouse. As per the latest update from the warehouse, the order should be shipped out soon.
We are trying our best to expedite things on our part. We request you to please wait for some time and you will get the update soon.
We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better next time. Your feedback is valuable to us. Thanks for sharing it with us.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Dustan,
We sincerely apologize for the inconvenience you had to face with us.
As we have checked, we were unable to ship the part as it is currently out of stock. Hence, we had to cancel the order and refund has been processed for the same now.
It was an uncommon instance and we’ll make sure you do not have to face any such inconvenience in future with us.
For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.