Parts Avatar Reviews Summary
Parts Avatar generally enjoys a positive reputation among its customers, noted for its fast shipping, competitive pricing, and a user-friendly website that simplifies the ordering process. Many customers express satisfaction with the quality of parts received and appreciate the extensive selection available. However, concerns arise regarding delivery delays, issues with customer service responsiveness, and complications with returns, particularly when items are not as expected. While some customers report a willingness to continue using the service despite occasional setbacks, consistent improvements in communication and order fulfillment could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Quick to ship and also notify you every step of the way 'til the part hits your door. Excellent quality part at a very reasonable price and bonus that it ships from Canada so no long international shipping and customs delays or unforeseen customs duties and taxes.
I AM A LICENCED AUTOMOTIVE TECHNICIAN. I DO WORK AT HOME ON THE SIDE.I ordered front brake rotors and pads for a 2021 Ram 1500 SLT 5.7L. The rotors were good the pads are incorrect. They make it almost impossible to return parts and customer service is non existant. They do not have a line to call to talk to a person.If your parts are correct then PARTSAVATAR is OK if your order is messed up then good luck because you get no help from them AND YOU HAVE TO PAY TO SEND THE INCORRECT PARTS BACK. DO NOT BUY PARTS HERE...
Hi,
We sincerely apologize for all the inconvenience that you had to face. This is not the service we aspire to offer. As I have checked, your case has already been escalated and our team has reached out to you over mail to help you. Please rest assured that your feedback is duly noted and has been shared with the concerned team. We will also make sure that you never face issues like this again with us in the future.
For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Easy to find products,and different well known companies.
Hi,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Put in my specs.
It gave me the ones that would fit.
Picked one
It worked.
Hi,
Thank you for sharing your feedback. Looking forward to seeing you again soon.
Very good, parts were correct. Just have to figure out how the return my callipers for the core refund.
Hi,
Really great to hear about your shopping experience with us. We hope to do business with you again.
Very good price and excellent quality. Have option between quality and economy
Hi,
Thank you for sharing your feedback. Looking forward to seeing you again soon.
Parts Avatar is your one stop shop for all car parts. It's very easy to find the parts you are looking for. They also have free delivery on orders over $100 and they deliver very quickly
Hi,
At Partsavatar, we work with our full potential to satisfy the needs of our customers and it is nice to understand that we have achieved it through the feedback from our customers. Looking forward to seeing you again in the future.
- easy to navigate through website
- found exact exhaust piece needed
- cheaper than OEM piece
- quick checkout
- delivered within 2-3 days after ordered
Hi,
At Partsavatar, we work with our full potential to satisfy the needs of our customers and it is nice to understand that we have achieved it through the feedback from our customers. Looking forward to seeing you again in the future.
I shop here because of a quicker shipping service. Price for shipping of this product is a bit high in my opinion BTW.
Hi,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Good service, delivered on time, and parts shipped correctly.
Incompetence at company is extreme. However, website looks good. Parts are cheap. 1. Ordered 2 struts. When they arrive, one strut is wrong size and didn't match part number on my order. 2. After waiting about 2 weeks they sent me the return Auth.
Hi,
We sincerely apologize for the inconvenience that you have had to face. As I have checked, your case has already been escalated and a refund for the returned part has already been processed from our end. It was an uncommon instance. Rest assured that your feedback is duly noted and has been shared with the concerned team. We will also take care that you never face issues like this again with us in the future.
For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Good prices and quick delivery. Large assortment of items
Hi,
We are glad to know your experience in doing business with us. Thank you for your feedback!
Site was easy to navigate. Was given selection of parts options via grade. Prices competitive.
Ordered parts.
Parts delivered on time.
Good experience. Would order again.
Hi,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
Ordered bosch brake pad Went to pick up but they handed over used ones. Gave them back right there. Ridiculous, you charge for new but give used and old parts
Hi,
We sincerely apologize for the inconvenience that you had to face. It was an uncommon instance. As I have checked, your case has been escalated and our team has processed a refund for the returned part. Please rest assured that your feedback is duly noted. Please feel free to reach out to us at customerservice@partsavatar.ca if you still have any issues and we will resolve it quickly. We will also take care that you never face issues like this again with us in the future. Your feedback is valuable to us. Thank you for sharing it.
It's been 72 hours, my part hasn't shipped, use the online help, copy and pasted answers! Not one question answered
Hi,
We sincerely apologize for the inconvenience that you had to face. This is not the service we aspire to offer. As I have checked, your case has been escalated and our team has reached out to you over mail with an update. Please reach out to us at customerservice@partsavatar.ca if you still have any issues and we will resolve it quickly. We will also take care that you never face issues like this again with us in the future. Your feedback is valuable to us. Thank you for sharing it.
All the parts were received and worked. The issues started when the packaging for all the parts arrived damaged. Their return policy states no packaging can be damaged, written on, or have extra tape (if there is, the refund will be denied). Every single box I received had writing, extra tape, or damaged cardboard. I emailed pictures showing the damaged packaging and it took about 8 emails until they finally accepted that IF i needed to return something, it would be accepted in the damaged packaging.
Later, after sending back my core return, I waited the listed 5-10 business days to receive my refund. After not receiving the funds I once again contacted the horrible support. They kept saying "our team is working on it, you'll get paid soon" however no refund arrived. Nobody could give me a firm date on my refund and the agents were of no help. Their support needs a massive overhaul - processing a core return should not be this difficult or painful.
Hi,
We are sorry that your experience did not meet your expectations. As I have checked, your case has already been escalated and our team is working on it on priority. Please allow us some time. Rest assured that your feedback is duly noted. We will also take care that you never face issues like this again with us in the future.
For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Will not honour manufacturers warrant and not assist to resolve issue. Consider buying from a local Retailer instead.
Hi,
We sincerely apologize for the inconvenience that you had to face. We would like to inform you that we have a 12 months warranty policy. As I have checked, your order date has exceeded the time frame. Unfortunately, we will not be able to do in this case. Hope you understand our limitations.
For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
I've wanted to keep purchasing from a Canadian co. However they make it difficult. Let me share My most recent experience purchasing cooler oil lines both from rock auto and parts Avatar. I meet the purchases of the exact same time And expected to have very similar delivery windows. 4 days ago is when I meet the purchase In today got my rockauto order
When I went to check my email for confirmation from parts Avatar. No confirmation was ever sent so. Today. I contacted the company via the website. And I was told that my item was allocated and be ready to ship within 48 hours. How does my parcel arrive from the United States vendor before the Canadian vendor has even processed for shipping. This company still has a distance to go to compete with the big guys. In shipping and communication.
Hi,
We are sorry that your experience did not meet your expectations. We would like to inform you that the ground shipping usually takes 5-8 business days for delivery. As I have checked, your order was being processed within the same time frame. However as requested, your order has been cancelled and a refund for the same has been processed. Rest assured that your feedback is duly noted. We will take care that you never face issues like this again with us in the future.
For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Overall easy process, have both my vehicles registered in their website so it's filters to the compatible parts.
Fast and easy.
Hi,
Thanks for taking time out to share your feedback. We value customer’s feedback. Hope to see you again in the future too!
I ordered the parts on the 10th and they showed up on the 15 even after a long weekend. The box was a bit beat up but I think that is more from Purolator. Over all I'm quite happy with Parts Avatar, never had a problem.
Hi,
Thank you so much for taking out time to share your feedback. Your feedback is duly noted. Please feel free to reach out to us at customerservice@partsavatar.ca if you face any issue with the received parts. Looking forward to serving you again in the future.
Livraison rapide, très belle expérience
Merci
Matthieu
Hi,
Thanks a ton for sharing your experience with us. We hope to serve you in future too.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
At Partsavatar, we work with our full potential to satisfy the needs of our customers and it is nice to understand that we have achieved it through the feedback from our customers. Looking forward to seeing you again in the future.