Parts Avatar Reviews Summary
Parts Avatar generally enjoys a positive reputation among its customers, noted for its fast shipping, competitive pricing, and a user-friendly website that simplifies the ordering process. Many customers express satisfaction with the quality of parts received and appreciate the extensive selection available. However, concerns arise regarding delivery delays, issues with customer service responsiveness, and complications with returns, particularly when items are not as expected. While some customers report a willingness to continue using the service despite occasional setbacks, consistent improvements in communication and order fulfillment could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Broke a headlight on my Tacoma, placed my order on Monday night and Thursday morning, it arrived! Excellent prices and service…and a ton of parts for every make/model.
You can't go wrong with Partsavatar
Very quick delivery! Correct parts arrived. Will continue to be a customer
Hi,
Thanks a lot for taking out time to share your feedback. If you are satisfied with our services, we request you to please update the review accordingly. However, in case you still have any issues, please feel free to reach out to us at customerservice@partsavatar.ca or on Live Chat and we will resolve your issue. Your feedback is valuable to us. Thank you for sharing it.
Ordered cab filters that said Fits 2022 HYUNDAI TUCSON but is not the same. I have ordered from here many times with great success but after this I will have to be sceptical of getting the correct part.Now I have the hassle of the RMA and having to find the correct part somewhere else.
Hi,
We are sorry that your experience did not meet your expectations. As I have checked, your case has been escalated and our team has reached out to you over mail to help you. Please use the shared details with them and we will provide you a refund. Rest assured that your feedback is duly noted. We will also make sure that you never face issues like this again with us in the future.
For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Fast delivery, no hassles at all, exact part I ordered. Very responsive timing.
Hi,
Thank you for sharing your feedback. Looking forward to seeing you again soon.
They arrived a day early and in good condition, for a price that I was happy with
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Thanks for taking time out to share your feedback. We value customer’s feedback. Hope to see you again in the future too!
Your informed on every step and and effortless experience
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We appreciate you for taking the time to share your feedback. Looking forward to serving you again in the future.
Very good, parts arrived within a few days, easy website to browse
Hi,
Thanks a ton for sharing your experience with us. We hope to serve you in future too.
My parts came in right on time and super easy to install. The process of buying them is super easy and great prices for premium parts
Hi,
Thanks a ton for sharing your experience with us. We hope to serve you in future too.
Will never use this site again, still waiting for my refund after 20 days for incorrect fit Radiator
Hi,
We sincerely apologize for the caused inconvenience. As I have checked, your case has already been escalated and a refund for the returned part was already processed from our end. Please feel free to reach out to us at customerservice@partsavatar.ca if you still have any concerns. We will be glad to resolve your issue. Your feedback is valuable to us. Thank you for sharing it.
Ordered parts for timing belt tensionioner and the timing idler for a 96 sebring. Was sent the wrong idler wheel. Car is aparet in a garage im paying to do the work.long story short i made the mistake of reordering the correct part from this company. Had to pay freight of 15 dollors to have a part shipped which should have been sent in the first order. After paying my bill I asked to have an alternator belt added to the order which wou;ld qualify me for free shipping. The total difference would have been $ 7.64.I WAS SENT A PAYPAL INVOICE FOR 25$ AND SOME CENTS. After 3 days of round and round with their so called customer service. I wanted my order of the belt and pulley sent or my money refunded. Just got sent notice of the shipping of pulley only. I dont want their parts i want my money back and to have nothing to do with this bunch again.pretty disdgraceful they will not honor their own shipping policy
Hi,
We are very sorry for the experience you've had with us. Please reach out to us at customerservice@partsavatar.ca & we will make sure we get it resolved in quick time for you. We will also make sure you do not have to face any such inconvenience in future with us.
I spoke to a customer service rep guided me to the right part for my car
Hi,
At Partsavatar, we work with our full potential to satisfy the needs of our customers and it is nice to understand that we have achieved it through the feedback from our customers. Looking forward to seeing you again in the future.
Fast shipping easy to use website great service overall
Hi,
Thank you for sharing your feedback. Looking forward to seeing you again soon.
I could not believe how much cheaper it was to purchase DS2 headlight bulbs on the Parts Avatar site as compared to other commerce sites.
Hi,
We appreciate you for taking the time to share your feedback. Looking forward to serving you again in the future.
I love the fact that the availability is indicated even before the item is purchase. Excellent!
Could probably cut down on the packing. It was huge for a 13" wiper blade. Wishing I could select a specific courier. So I could use my PO box mailing address. Had to drive to the next town to pick it up at my in-laws.
Hi,
Thank you so much for sharing your experience with us. Your feedback is duly noted and has been shared with the concerned team. We are looking forward to doing business with you again.
The parts I found are way cheaper for 2 than the one part I was quoted at a counter. And having Aston check that it's compatible with my car. Makes me feel more confident about my purchase.
It's been great so far and easy to find what you needed
Hi John,
Really great to hear about your shopping experience with us. We hope to do business with you again.
Looks really nice with my magnaflow exhaust. Just got to go to the garage and get an install now
Hi,
Thanks a ton for sharing your experience with us. We hope to serve you in future too.
First time ordering from Parts Avatar went very smoothly. The website is easy to navigate, prices are very reasonable, shipping was fast and accurate, and the part I ordered was correct. Will be back
Hi,
Thank you so much for your feedback. We truly appreciate it. At PartsAvatar we work hard to satisfy our customers, and it's always great to know that we have accomplished our goal. We hope to serve you in the future too!
Buyer beware…wanted to buy brake kit as it said "free shipping" at checkout. Paid and credit card charged, thinking my brakes were on the way BUT then we got email several days later saying it's extra $144 to ship! Wow, now we are cancelling order…found another place cheaper.
Hi,
We are sorry that your experience did not meet your expectations. We would like to inform you that we provide free shipping on orders at and above CAD $99. However, in certain cases where the carrier asks for a little extra amount to deliver the order at an address, a certain shipping charge is applied. As checked, your order has been cancelled and refunded as per request. Rest assured that your feedback is duly noted. We will also make sure that you never face issues like this again with us in the future.
For any outstanding issues related to your order, you may contact us at customerservice@partsavatar.ca and we shall resolve it for you. Your feedback is valuable to us. Thanks for sharing it with us.
Fast delivery at an affordable price. Absolutely satisfied
Hi,
Thanks a ton for sharing your experience with us. We hope to serve you in future too.
Had my parts on time great service. I recommend grabbing all your car needs here as they deliver as promised
Hi,
It's great to know that you had a wonderful experience shopping with us. We are looking forward to doing business with you again.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi,
Thanks for taking time out to share your feedback. We value customer’s feedback. Hope to see you again in the future too!